Air France Omdömen 

Estaba realizando una compra por valor de 600€, y al finalizar, pulsando la opción de pago con tarjeta de débito, se actualizó la pagina sola proponiendome solo la opción de pago por teléfono. Volví atrás con el botón para que me volvieran a aparecer todas las opciones de pago y apareció un mensaje de error diciendo que mi pedido con referencia J3DRMF se había cancelado. Imposible volver a recuperar el pedido ni tampoco llamando a vuestro 2 teléfonos de contacto durante más de 30 minutos. Asi que tuve que volver a realizar el proceso con los consecuentes 20€ suplementarios por el aumento de las tarifas de vuelos. Me he quedado muy decepsionada.

Todo el trámite se gestionó de manera rápida y eficiente

En fegrero de 2020 compré a AirFrance dos pasajes Buenos Aires-Milán, ida y vuelta.
El vuelo se canceló por medidas sanitarias (Covid).
En diciembre de 2021 AirFrance obligó a fijar una fecha de vuelo u obtener el reembolso del importe del pasaje. Opté por el reembolso que, según me informaron telefónicamente, se haría efectivo en el plazo de dos meses.
Fueron en vano los reclamos de todo tipo, hasta hoy AirFrance no cumple su promesa.

Var sjef corrió? absoluto Perdí mi equipaje y lo envié a la cabina en lugares completamente diferentes a los que debería haber tenido durante un período de tiempo. Después de fallar tan completamente con el equipaje, Air France claramente cree que es lo suficientemente bueno como para corregir a medias su propio error. No contesta el teléfono al que debes llamar si hay un problema con tu equipaje, simplemente se desconecta. Tampoco puedo comunicarme con otros teléfonos, pero allí te ponen en espera. Esto se repite día tras día y tanto en Noruega como en el país de llegada. Patético, realmente patético servicio og tratamiento por

No me han dado aún respuesta

Mucha amabilidad, rapidez, claridad y eficiencia

La web ha funcionado bien. He resuelto el problema de mi viaje muy bien.
El precio de los billetes me han parecido muy competitivos.
Mis experiencias anteriores con Air France han sido positivas.

NO SOLO EL DINERO ES IMPORTANTE

Miy buena atención. Me ha dado todas las explicaciones necesarias.

Muy sencilla de usar!!! Tener tus viajes y poder modificar cancelar o comprar sillas todo muy sencillo

El proceso de compra de billetes on line es rápido, sencillo y claro

Rapidez, claridad y facilidad.

En mis billetes no aparecía la facturación de una maleta. En una llamada al teléfono de atención de la compañía, aparte de amabilidad de trato, me aclararon perfectamente el asunto.

Fatal me cambiaron los precios 3 veces en una hora mientras mirabs horarios y en el último segundo a punto de pagar me subieron 37 euros más después de 3 incrementos.

Para todo el aeropuerto de paris charles de gaulle tenían a 2 personas trabajando. El manager solo miraba. Estuvimos 2 horas de cola y al final Cleo perdimos el vuelo. Actitud muy desagradable, ninguna afán de ayudar… al final dos vuelos qe teníamos y qe durarían 12 horas, se acabó yendo a 31 horas… sin darte ninguna solución ni compensación. Una vergüenza vamos, antes voy andando qe darles un euro más a esa gente

We originally booked out flights to Mauritius from Valencia in November 2021, to travel in January 2022. The flights were 1250€ total, a huge sum of money for us that we had saved for years, for what we see as a once-in-a-lifetime trip. We cancelled the flights in December 2021 due to Covid concerns, safe in the knowledge that we would receive a refund in the form of vouchers, as per Air France's policy at the time.

On 17 March 2022, we decided to use the vouchers to book flights to Mauritius over Christmas 2022. The flights had increased by over 500€ to 1760€, we used the vouchers and paid the extra amount with a credit card. We received confirmation on the website, along with a confirmation email, and we could also see the flights in the 'My Booking' section of our Air France online accounts. Crucially, we received a booking reference number. Air France state on their website "fares are not guaranteed until you receive a booking reference".

In May 13th 2022 we each received emails from Air France that simply stated "please find attached the confirmation document for the service requested - Service: Total refundable amount", along with some kind of coupon attached. Confused and concerned, I called the Madrid office bookings dept. only to be told by the customer service rep that our booking had been cancelled due to "some technical issue which meant you were never issued with a ticket". This immediately made me and my partner extremely anxious and shocked that it could happen.

I explained I had received confirmation of our booking on the website, via email and I could previously see the booking on the Air France website in the 'My Bookings' section, but was told this means nothing because it's only actually confirmed when we get tickets. I explained that to me 'confirmed' means confirmed, especially with a booking reference code (as per their own terms on their website), and that passengers shouldn't need to know the way the internal ticketing system of Air France works. The rep insisted our only option was to re-book the flights at the current price, told me to call the customer care team instead. We looked up the flights that day and they had increased in price to 2307€, which was 1055€ more than we originally paid for the flights back in December 2021, and 547€ more than when we booked these exact same flights back in March. It would be impossible for us to find the money to cover this, and furthermore, we shouldn't have to, as this is 100% an issue caused by Air France.

I subsequently spent over 2 hours on hold to their Customer Care dept. before giving up. By this point I had to leave work for the afternoon to try and resolve it. Eventually I got through to a more helpful customer service rep who looked into everything thoroughly and explained "it's 100% Air France's fault caused by a website error" and ordinarily she would re-book the flight for us at the rate we originally paid, but in this case the Paris-Mauritius legs are operated by Air Mauritius so she could not re-book it. She recommended we submit a claim, explaining everything in detail, and because it's entirely Air France's fault we should receive a voucher "within a few weeks" to cover the difference in cost, which we can use in addition to the voucher covering the cost of the flights that we booked (and had confirmed) in March, and re-book our flights at no extra cost.

I submitted a claim and heard nothing. We've emailed and called regularly since submitting the claim. Every time we call we're on hold for over 2 hours before giving up. On the odd occasion someone does answer, we are told to be more patient and wait, and that the claim would be assigned to a team member "very soon and then processed", but it never happens. Via email, we are told the same, or told to call customer services.

We have never experienced anything like this with any company. Once we received our flight confirmation in March we booked our hotel and arranged everything for the trip. The suddenly find out flights had been cancelled for no reason and not resolved by AF is completely unacceptable. If there was a technical issue AF should have rectified it before the cancellation occurred. All of this would be shocking enough, but to go 5 months without receiving any kind of resolution is unbelievable.

It's been extremely worrying spending a year in limbo, not knowing what our Christmas plans will be and what will happen with our money. This is all the more frustrating given that, back in May when AF initially cancelled our booking, their own customer claims rep admitted it was Air France's fault and that it would be resolved within a few weeks. They have ruined our Christmas plans, and left us extremely anxious about our finances.

Don't book with Air France - there's a risk they'll cancel your booking and do nothing.