Bulgaria Air България Ер Omdömen 

I had to wait 2 hours more then I had to and I was seated 10 seats away I had no legroom and the service didn’t care don’t go there

Short regional flight operated withoutany major issues.Cabin crew was polite,though check-in-countries at the airport were slightly understaffed.

Beide Abflüge pünktlich, Ankünfte jeweilen sogar etwas zu früh. Das eingesetzte Flugzeug war ein erst ein Jahr alter A220 mit sehr gutem Sitzkomfort. Warmes Sandwich und Getränke. Hat meine Erwartungen übertroffen und dünkte mich besser als manche "etablierte" Airline. Check-in in Zürich wie Sofia ohne Wartezeiten und die Auslieferung des Gepäcks an beiden Flughäfen sehr schnell. Absolut empfehlenswert.

Flight FB437 Sofia–Frankfurt, scheduled for 3:40 PM. We arrived 3 hours early, yet only TWO employees were checking in passengers for more than FIVE flights. The line stretched to the elevators and it took us 1 hour 45 minutes just to check in.

Then the board showed “LAST CALL,” so we literally ran to the gate — only to find THE PLANE WASN’T EVEN THERE!

No staff at the gate, no delay announcement, no explanation, nothing. Even 30 minutes after scheduled departure, the board still showed “Boarding.” We finally took off around 5:30 PM.

Delays happen. Total incompetence and ZERO communication are unacceptable. For Bulgaria’s national airline, this was embarrassing.

Never again.

great staff great plane water as welcome drink for everyone. cheap and a million times better than ryan air

Eccellente servizio, panino caldo, aereo pulito e nuovo, magari fossero tutti così

Heute mussten wir leider mal wieder eine Enttäuschung mit Bulgaria Air erleben. Zunächst hatte ich für meine Frau und Kinder Flüge gebucht, mit Gepäck. Zwei Monate später kam dann eine E-Mail, dass Bulgaria einen Fehler gemacht hat und leider doch kein Gepäck dabei ist. Nun, wir haben nicht umgebucht, weil die E-Mail 'ganz zufällig ' genau zu Beginn der Iran Krise kam... Schon das war also keine gute Kundenkommunikation. Heute habe ich dann vor Abflug über die Bulgaria Air Seite für meine Frau einen Koffer dazu gebucht. Obwohl das Geld einwandfrei abgebucht wurde und meine Frau die Bestätigung dabei hat, wird die Buchung am Flughafen nicht anerkannt und sie soll nochmal zahlen. Die Flugzeuge sind mittlerweile schön, die Besatzungen nett und professionell. Aber der Kundenservice ist inakzeptabel und grenzt an Betrug. Wir werden in Zukunft andere Gesellschaften nutzen. Schade eigentlich. Bulgaria hat viel Potential, aber in der Firmenkultur ist das noch nicht angekommen.

Totally disappointed with my Bulgaria....air.Booked the flight from Sofia to Varna last Friday and due to change of surcumstance having to cancel.Called them twice a month before the flight and in both cases told to send them an email and I did send the email request twice.Bulgaria air Never replied to my emails,so my request was totally ignored.

Leciałem samolotem cztery razy tą linią lotniczą ogólnie samolot wyglądał od środka jakby się rozpadał dosłownie na nade mną dach dosłownie był taki otworzony do takich kabelków widziałem dosłownie co jest nad moją głową obsługa bardzo miła no ale jak leziemnym samolotem to myślałem że się rozbijemy lot trwał dość długo no i nie polecam

The company doesn’t know what is doing. I upgrade for business class with allowances two suitcases of 32 kg but when I went to the airport, they charge me for extra baggage. Staff in the plane very rude. Don’t waste your money on unreliable airlines . They don’t know how to handle things. Worst ever business class that I ever been.

Booked a two-way flight with Bulgaria Air, and planned my stay there. One week before the holiday, Bulgaria Air just cancelled my return flight for 'operational reasons'. I had no other option but to change my flight to a day earlier. Had to cancel plans, lost a day of holiday, and paid my hotel for a night I did not spend there.

Here comes the best part: Bulgaria Air is still selling seats for my original return flight, only at 5x the price! It's pretty clear what the operational reasons are...

Will not book again.

I often am pushed to use them as I fly from Amsterdam to Sofia. Unfortunately, they are the only option and due to their monopoly, prices have skyrocketed. Even though, their service have degraded. Be extra careful, as they have introduced a 'low cost' option, which does not include checkin luggage. Buying bags is 70 euros. So a ticket can easily go over 300-400 euros. Honestly, such a rip-off....

Sent a complaint on September 2025 and haven't received any feedback so far.

От 10 години не съм летяла с тях и със сигурност не бих направила отново тази грешка! 2025 година не предлагат онлайн чек ин. Абсолютни мизерници! Всичко е прекалено усложнено с тях, правейки преживяването на клиента с тях пълен кошмар.

By far the best experience I’ve had flying. I’ve taken over 30 flights in the past two years — from budget carriers to major transatlantic airlines — and Bulgaria Air truly stands out. The planes are new and spotless, the service is exceptional, and the overall experience feels smooth and welcoming. It’s honestly a hidden gem of an airline that rivals (and even beats) some of the big names in the industry. I’ll definitely be flying with them again!
Only not that great experience is the online check in

Terrible airline

The experience of actually flying with them may be OK but the booking experience was so bad that we gave up trying to get tickets. If your legal name is too long then the website will say that the total number of characters of your name and date of birth together is too long and require you to change them before you can book. However who would do that when it's known to be essential that your ticket matches exactly your travel documents and legal name. We tried booking the tickets through an agent website as well instead of directly and the agent website said 'airline policy limits the length of your name' so if your name is too long you can't be a customer? Tried to call them on a Bulgarian number - no answer, they cut the call off. Overall we've given up perhaps a lucky escape!

Never refunds - absolute rubbish at customer service / pretty much lets the whole
Country down, Bulgaria should demand the word Bulgaria was taken out of its name.

No refund paid out on 8 tickets that we got that was due to be refunded.

Dirty planes

Angry staff

Ryan air is better

Awful airline and terrible airport organization.

Today at 13:00, my daughter was supposed to fly alone for the first time — a flight to Barcelona. The departure boards at the airport showed no gate information, so we asked a Bulgaria Air staff member at the check-in counter which gate the flight would depart from, to make sure she was calm and prepared. They told us Gate B3.

She was waiting at Gate B3 around 40 minutes before departure, and I stayed at the airport the whole time. Still, no information appeared on the screens.

At 12:50, I started to worry something was wrong. I went back to the Bulgaria Air desk, where they told me the passengers had already boarded — from Gate B2, not B3. There were still 10 minutes until departure, but they said there was nothing they could do.

The gates are close to each other, yet no one called her by name, no proper announcement was made, and again — no info on the boards. She missed her flight, and the staff's attitude was extremely dismissive and unhelpful.

A truly disappointing experience with a terrible airline and a poorly managed terminal. Bulgaria Air and Terminal 2 need serious improvement in communication and passenger care — especially when dealing with minors.

Bulgaria Air destroyed my €1900 Rimowa suitcase and completely ignored my claim.
No response, no compensation, no responsibility.
Shameful behavior from a national airline.