Retired U.S. Army Special Operations Disable Veteran, with All State and American Integrity Insurance. My home is 34yrs old now survived several hurricanes of late here in Tampa yet with some many pro... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Katherine Nolen had called me today to confirm all of our information as our policy renews. She was extremely friendly and I'm glad she called, as I had a question in return. She answered the question... Se mer
Företaget har svarat
Had Ian damage. 3rd party adjuster came out went over all the damage with him Received an estimate initial check for down payment for roof. Went over the pool cage endorsement coverage, other struct... Se mer
Very bad company, I found a statement from my mortgage company stating that American Integrity increased my payment from $1,699. to $4,441. without noticed however offered to spread my payments out. N... Se mer
Företagsinformation
Skrivet av företaget
American Integrity Insurance is committed to providing homeowners in Florida, Georgia, North Carolina, and South Carolina with sound, comprehensive insurance coverage and an extraordinary customer experience. We strive to be a valued partner to our policyholders, agents, and community. We offer traditional and high value homeowners insurance, condo insurance, and the special coverage required for vacant homes, and policies designed for those who need less coverage or are renting out their home. We also offer extra protection, including flood insurance, watercraft insurance, and golf cart insurance as well as identity theft and equipment breakdown coverage, to help address a broad range of needs facing homeowners today.
Kontaktuppgifter
3000 Bayport Drive, Suite 500, 33607, Tampa, USA
- 866-968-8390
- contact@aii.com
- aii.com
4,3
Utmärkt
125 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 60 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Major communication gap
AI insurance is not out there for the best interest of their clients. Poor communication leaving the customer blind in all aspects.
29 september 2016
Svar från American Integrity Insurance Group
We apologize that our communication did not meet your expectations. American Integrity strives to provide superior service, and we are grateful for your comments. We will keep your feedback in mind as we continue to assess and enhance our processes and procedures. Thank you for taking time to share your thoughts with us.
Easy to work with during a time of stress
Thank you for being very fair with my claim. We were out of town when water damage occurred and the claims adjuster, William Strickling, was extremely helpful and excellent with communication.
He returned emails and calls on a timely basis. Thank you for all your help with our claim. I will recommend your company.
29 september 2016
No communication between Estimator and vendors,
August 4, 2016 - September26,2016 I have lived in Florida 56 years,owned 5 homes .Have been insured by 2 Insurance Companies! Paid my premiums on time every year since owning my first home in 1972! Roof leaked due to bad ( dead valley) roofing terminology, damaged ceiling in bathroom as a result. Called my insurance company. Adjuster called ,sent service master out , dehumidifier and large fan in bathroom and hall to dry out moisture .Two days past , Equipment removed, no tarp installed ,rain storm on August 8,2016 .roof leaks again. Call adjuster ,did they tarp roof??? I said no!! vendor returns tarp roof incorrectly. Finally after a comedy of errors the second vendor tarps the roof correctly. I could get more detailed but it is pointless, other than feeling unimportant and JERKED around. The second Vendor Sky Restoration did a fine job after we hired a roofer to repair the leak in our roof. Enough said. I hope the adjuster at American Integrity Insurance Company has better success when his roof LEAKS, TOM MAINVILLE. PS .This was not a Hurricane.
29 september 2016
Svar från American Integrity Insurance Group
Mr. Mainville, we are sorry that your claims experience did not get off to a good start. We are grateful for your business and regret to hear that you felt anything other than valued by us. We strive to continually improve the service we provide, and will use your feedback to enhance and improve our processes. Thank you for taking time to share your comments with us.
Horrible customer service
I have yet to receive a call back in regards to my claim. I've called the adjuster 3 times now in a week and a half and can not get him on the phone or receive a call back. Last time I spoke to the operator she attempted to put me in touch with the manager of the department and they wouldn't even take my call. I've been a customer for 8 years now and can't even recieve information on the status of my claim.
29 september 2016
Svar från American Integrity Insurance Group
John, we apologize for your claims experience so far, and that you have not received timely updates about your claim. We will have a member of our claims team contact you quickly to discuss your claim. Thank you for reaching out to us. We appreciate your business and greatly appreciate your feedback.
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