American Integrity Insurance Group Omdömen 

Terrible customer service, Terrible claim adjusters they send out after two hurricanes (Matthew & Irma) IT Took forever to get compensation from Matthew after going through 6-7 adjusters, a wind engineer and their contractor who came to meet our contractor! Ridiculous!!
STILL waiting on answers and compensation for Hurricane IRMA. Adjuster never returns phone calls, makes excuses over and over and offers a little more every few weeks. Why can't they PAY for the coverage you purchased instead of looking for loopholes to get out of paying for your damages. Our roof still leaks from hurricane but refuses to pay only around $500.00 to fix it???? We have patched, replaced shingles, etc. They said it was wind driven rain, Well DUH, that is what a hurricane IS!!!! Windows and doors have water inside but they say that's not covered? I bought the top of the line policy coverage from what I thought? I would never recommend this company to anyone!!
NO ONE should have to fight and wait so long to get compensation!!

I had American Integrity for so many years, never had a claim before in June of 2017 I have dishwasher and under the sink likings big time the cabinets were the dishwasher machine and the sink get damaged all wood is mushy,rotten, have mold and the insurance think with $ 3.000 everything is gonna be fix. I m handicap person , I been call the insurance and nobody call me back. This company is a joke the Insurance Commissioner need pay attention to this can of company. My name C C Wood

I have had American Integrity for many years, never wrote a claim. During Hurricane Irma, my home suffered many damages. Water went through my roof when some shingles were blown off and now I have water leaks in my ceiling. Also my roof is sunken, windows and fence broken. The guy that the insurance sent was so unprofessional and told me "oh that's nothing, your brother in law can fix that" obviously taking advantage of a single mom. He thought I will not do anything after the company only approved 370 dollars to fix one of my windows. American Integrity you don't build reputation by words but by actions. It is sad that customers have to hire a lawyer to make you do what you are supposed to do and that is support your loyal clients. This is the time to show your quality as a company. You will lose many clients if you do not redirect your priorities and that should be to be the best insurance company in Florida. The hurricane season is about to start again and I still have my home mess up.

I'm very happy with the way American Integrity handled our claim for damage, which occurred during Hurricane Irma.

American Integrity Insurance nothing but legal Crooks!
Just got my yearly renewal bill from them last year was $1,000 their new bill for 2018 coverage $1,667 that is over a 60% increase in one year. Never had a claim they left me with no choice but to shop around found Florida specialty insurance there quote was $800 and more and better coverage.

If i could offer less than one star I would have done that. This company is very good at collecting premiums and VERY POOR at actually paying claims. FOUR MONTHS AFTER THE HURRICANE WE STILL HAVE NO RESOLUTION TO OUR CLAIM. First they deny that you have that type of coverage- even though the policy specifically states that IT IS COVERED , then they ignore you for a month and a half until you finally contact them, only to be told your claim is CLOSED. Then after posting my experience on social media, they PROMISE to have an SVP contact me...no surprise - that has not happened. I CAN'T WAIT TO BE A MEMBER OF THE CLASS ACTION SUIT THAT PUTS THESE THIEVES OUT OF BUSINESS!!!!!!!! Morgan & Morgan here I come!

Literally the worst insurance company in FL. They denied my claim by sending out an inspector who would agree with them after the first one they sent out did not. The really sad part is my claim was really small. The CEO of this company Bob Ritchie should be ashamed of how his employees conduct business. I guess he is Ok with it as long as he gets out premiums. 🏃🏃 from this company. They literally never speak to you with respect and assume you will not stand up for yourself . I encourage everyone to tell you friends and family to avoid this company at all costs. When you give an honest review on their Facebook page they block you. They still have not sent me my appeal paperwork, they are masters at delay. A good place to spread the word about their poor business practices is at your monthly/annual homeowners meetings.

I had a leak in the pipe of my Pool pump. Because of that all my flooring in house came up and needed completely to replaced. After delaying the situation for 3,5 month they said NO, its not sure that that was the reason, wo won't pay! And on top they canceled my contract! All I can say is Lucky me, so I don't need to do it by myself.
Stay away from that cheating company. I wished I would have read all the reviews before I went to them!

It's no secret that insurance companies often get a reputation for being shady, cheap, and sometimes downright corrupt. I have been lucky to find that this is the exception more than the rule. I have had great success with my auto insurance, and my brother works for an extremely reputable company that serves its customers well. In recent days I have come to believe that American Integrity Insurance is responsible for every single negative insurance stereotype in existence.

I have been insured by this company since 1999, and never had to file a claim till January 2015 for roof damage we estimated to have occurred in a mid-2013 hurricane. At that time, the adjuster came out and assessed the damage, which he wrote up as "a leak, and a few missing shingles". In their effort to pay out as little as humanly possible, American "Integrity" deemed the cause of the leak structural (on a brand new, early 2000s construction home) and offered to payout a whole $850 for the shingles, which would not have covered the materials, let alone labor, for just one of those issues.

Fast-forward to this year. My roof sustained damage from Hurricane Irma: literally ALL our neighbors were having insurance-covered replacements/repairs done, regardless of whether they had recent roof work previously. Despite my previous disappointment with their service, I had the adjuster come out to file another claim. We believed the damage to be so bad that a roof replacement (at least a $7,000 expense) would be necessary. Sure enough, adjuster Taber Bansoyke told us "there was a lot of wind damage, particularly on the left side (side opposite the leak). Don't worry. The insurance should cover it, so all you have to pay is the deductible". I can only assume Taber's optimism was the result of having worked for different insurance companies which were NOT run by a bunch of crooks.

We got a reality check in terms of this company's "integrity" a couple days later when we had the pleasure of talking with model employee, and expert of all-things-under-the-sun, Shenetta Burrows. After initially leaving a message that the company had a check ready for us, we called back the next day only to have her tell us they could not cover anything because we had filed a previous (2013) claim. Leaving aside the pathetic amount they paid in 2013, there seemed to be a real lack of understanding that the same roof can be damaged multiple times. Perhaps a google search of the word "hurricane" could've provided clarification, but apparently even this was above Shenetta's skill level.

After we forced the issue, Shenetta said she would speak with her superiors, which, near as I can figure, meant she would have a Darth Vader-clone tell her exactly what to say to avoid paying a cent. After two days of no answer, we FINALLY got a hold of Shenetta. AI stuck with their claim denial, stating that the new damage was the result of our negligence for not getting the existing leak fixed.

To be clear, we were told that not fixing a leak on the right side of the roof was responsible for all of the fresh wind-induced shingle damage, which according to their adjuster (and anyone with eyes) was mostly on the left side. The only thing I could compare this to would be having my appendix burst, and my doctor then claim this happened because I did not have a cavity filled. I guess maybe they were suggesting that us digging deep into our pockets to fix the leak would have created an alternate future where Hurricane Irma doesn't hit? That was the most logical argument I could come up with.

On top of this, Shenetta could not have been more condescending throughout the conversation. She consistently accused us of being poor homeowners (understandable not to recognize the financial limitations of those NOT scamming people out of millions), and used her vast knowledge of engineering to try to support the laughable explanation for the company's decision. The best part, though, is that during the conversation, she revealed that her superiors had settled on the amount of $300 as the payout we would have gotten, had it not been for that previous claim. That's right. $300 for a hurricane-damaged roof that will cost a minimum of $7,000 to replace. I am not sure if they have anyone that can actually do arithmetic at American "Integrity", but that is a pretty big gap.

Simply put, this company is awful personally and professionally. We will be switching for sure, as well as exploring possible legal options. My only hope now is that the roughly $40,000 we have contributed to these people over the past ~20 years can be written off as a charitable donation, since clearly there is zero chance that even under the most extreme circumstances (say, a natural disaster-induced state of emergency) they will pay out a claim.

Update....I was contacted and received a settlement payment. My only complaint is the depreciation amount deducted from the payment to repair my home.

Very disappointed with American Integrity Insurance Group. Hurricane Irma damaged my roof and my home over one month ago. The day after Irma hit I filed a claim. Over one month later, I am still waiting to get help for coverage that I paid for. Numerous calls and emails go without response. Neighbors with other homeowners insurance already having their claims settled and roofs repaired. Totally unacceptable!

I am currently in process of a claim. I opened up the claim 5/4/2017. It took almost 2 months just to get an adjustor out. I also got a call saying that all is approved and we should be getting our first draw on the claim. I've called many times since. My claim is currently still open with no check received. We are now approaching Sept 2017. Consumers look for another homeowner's insurance company. We definitely will when it comes to our renewal.

Before I bought this home I had never heard of American Integrity. I had experience with State Farm and Liberty Mutual and Met Life. I was disappointed that previous insurer would not write a new policy in my state. My Insurance Agent suggested American integrity and I figured I would take anything for the closing and then shop around again. I'm glad I didn't change! When two tress fell on my house they did a lot of damage. Tamra, my adjuster for American Integrity had the trees removed later the same day, the roof covered with a tarp and contractor Howard Construction sitting down with me drawing up plans and setting dates. The service I received was so quick, so easy, and so through I was pleasantly surprised. The other insurers could and would not do what American Integrity did and American Integrity did so with no problems or aggravation. I would say with confidence, it's like it never happened. Thank-you Tamra , thank-you Howard Construction and a big THANK-YOU to American Integrity.

No explanation for rate hike at time of renewal. I call this an unacceptable experience hence the 1-star rating. I called them to see if they could offer any explanation as to why the change in the rate and the only comment was "there was no change in your policy, it was due to a rate increase". Okay, I can accept that ... usually. What was the rate hike? 5%? 10%? Try 30%!!! This is my first renewal experience with this company, and it certainly wasn't a good one. If you're going to raise the rates, at least give your operators some talking points to explain a THIRTY PERCENT INCREASE! Completely unacceptable.

If all of American Integrity's Customer Service reps were as conscientious and competent as Whitney C, I would rate the company all five stars. The three other reps my broker and I spoke to failed to correct more than a double overcharge of $2,638.70 for a $1,293 premium, even though they all reassured us the problem was resolved 3 1/2 weeks before the premium was due! They depleted my escrow by several hundred dollars after sending me 10 different bills, 7 with bogus amounts.
As it stands now, I can recommend American as an insurer with a decent reputation, decent premiums, and only one of four customer reps, Whitney, who cut her lunch short to resolve the problem immediately, after already running around to both Accounting and Billing Departments while I was on the phone! I gave her a kiss on the phone, and should you have a problem, she is the best to ask for. Whatever they pay her, she is worth more.

I had a water damage claim it occurred on Feb 25th late at night was reported immediately. Had 3 people come in, the plumber, the guys who dry everything up and my adjuster all said it was a shower pan failure. I just received a letter claiming that it was a grout problem by the insurance adjuster which is total BS, there were no loose tiles until after it leaked I pushed my foot against the wall to see if it was soft and I pushed a tile in, this was after it had leaked between the bathroom and living room and destroyed my 3 yr old wood floors, my walls baseboard my shower my bathroom vanity. I have 3 water bills since January the bill that covered Feb 22-March 22 increased by almost 12.00, They are claiming it is our fault some crap about maintenance, how can you maintain inside your walls behind your tiles if you have no idea there is a leak until it destroys your home. This is total BS, I am filing an appeal, switching insurance companies as this policy is supposed to renew on 5/16 and I am hiring attorney and going to court, my home is very well maintained. Unfortunately, one cannot see inside the walls and if I use their explanation why was there no water until the night it flooded everything and why did the bill increase substantially during the month that it happened. Even their engineer said to me when he was here he has no idea what they are looking at, just looking for an excuse to deny my claim. It is just under 2 months, cannot use my shower, half of my LR floor is pulled up there is a huge hole in my wall that was cut out to see what was going on. I am absolutely furious and I will tell every person I know not to use American Integrity Insurance and I will see them in Court. They treat you like you are some sort of criminal (asking me for my phone bills) which totally pisses me off, I worked in the legal field for 36 yrs I am not stupid and, I will not be railroaded. I am absolutely furious right now. We are only asking for them to do what they are supposed to do when someone always pays the premiums on time and have for the 5 yrs they were our insurers.

My experience this morning with customer service was good and my issue was addressed and should be taken care of today

Claim was completed timely, finalized and check sent before I could rebut their decision. I am fighting this decision and now I will not cash check as this would mean acceptance. AI is very hard to deal with and I know this is how some insurance companies operate. Wish it wasn't AI. After my second attempt to settle claim satisfactorily I will try another review.

American Integrity values its customers and honors the policy that is underwritten.

The contact with the representatives of the company, especially on the local area, has been great. Additional time is needed to determine if the damage to my property will be properly reimbursed based upon the knowledge of the contractor and the damage incurred.