Svar från Aethoma
Thank you for your feedback! We’re glad you had a pleasant experience with our team.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
3,5
Medel
13 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
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Very pleased with Neil’s help
Very pleased with Neil’s help. He was very knowledgeable, polite and answered my questions quickly and made finding package I was looking for so easy. Thank you.
26 oktober 2026
Omdöme utan inbjudan
Svar från Aethoma
Thank you for your wonderful feedback! We’re delighted to hear that Neil provided knowledgeable, polite, and prompt assistance. It’s great to know that he answered your questions and made finding the package you were looking for so easy.
We truly appreciate your kind words and will be sure to share your feedback with Neil. Thank you for choosing Aethoma!
Deceptive sales practices
Similar to prior reviews, the company said we signed up for a monthly "VIP membership" and began charging us $39.95/month. Before we understood what was happening we had 3 charges on our credit card. I called and received a full refund for one charge and a partial refund for the other 2. I found the receipt where it indicates we did NOT sign up for a VIP membership but customer service said we were enrolled in a "21 day free trial" that needed to be cancelled if we did not wish to continue. This is deceptive marketing and I would caution people not to use this company again.
The company has apologized (below) and indicated they would "reach out to make things right". They have never done so.
24 juli 2026
Omdöme utan inbjudan
Svar från Aethoma
We’re sorry to hear about your experience and understand how frustrating it must have been to discover unexpected VIP membership charges, especially when you believe your receipt indicates that you did not sign up for a membership. We also understand your concerns regarding the free trial and the partial refunds you received.
We take your feedback seriously and would appreciate the opportunity to review your concerns further. Someone from our team will reach out to you to discuss the matter and work toward a resolution. Kindly respond to our request for your contact information so we can get in touch with you directly.
We apologize for the frustration and inconvenience this situation has caused and appreciate you bringing it to our attention. We hope to have the opportunity to make things right.
Vincent was very prompt and helpful in…
Vincent was very prompt and helpful in assisting me with the resolution of this issue.
While I’m not happy with the fact I was unknowingly signed up for membership, which has now cost me over $49, I am grateful Vincent made this unfortunate situation a bit more tolerable by refunding the full cost of the 2nd installment.
12 oktober 2026
Omdöme utan inbjudan
Svar från Aethoma
Thank you for sharing your experience with us. We’re glad to hear that Vincent was prompt and helpful in assisting you and that he was able to make the situation a little more manageable by refunding the full cost of the second installment.
However, we understand your frustration regarding the unexpected membership charges, and we’re sorry for the inconvenience this has caused. We appreciate you bringing your concerns to our attention and are grateful for your recognition of Vincent’s efforts.
Thank you for giving us the opportunity to assist you and for sharing your feedback.
Customer Service Rep was clear and…
Customer Service Rep was clear and concise. Answered my questions and was extremely polite. I appreciate the service. Thank you.
9 oktober 2026
Omdöme utan inbjudan
Svar från Aethoma
Thank you for taking the time to share your feedback! We’re delighted to hear that our customer service representative was clear, helpful, and polite throughout your interaction. Providing excellent service and ensuring our customers feel heard and supported are always our priorities.
We truly appreciate your kind words and trust in Aethoma. Thank you for choosing us!
I purchased one item and apparently…
I purchased one item and apparently inadvertently signed up for a VIP membership. I would NEVER have done that. When management became aware of my dissatisfaction, they reached out and refunded my money. That’s good customer service!
7 juli 2026
Omdöme utan inbjudan
Svar från Aethoma
We’re sorry to hear about your experience and understand how frustrating it must have been to discover unexpected VIP membership charges, especially when you did not intend to sign up for a membership. We also apologize for the confusion and inconvenience caused by the lack of accessible membership information on our website.
We take your feedback seriously and would appreciate the opportunity to review your concerns regarding the membership charges and refund. Someone from our team will reach out to assist you. Kindly respond to our request for your contact information so we can get in touch with you directly and work toward a resolution.
Thank you for bringing these concerns to our attention. We hope to have the opportunity to make things right.
James--Great customer service!!
James was very helpful and solved my problem very quickly. I'm satisfied.
7 oktober 2026
Omdöme utan inbjudan
Svar från Aethoma
Thank you for taking the time to share your feedback. We’re glad to hear that James was helpful and able to resolve your issue quickly. It’s wonderful to know that you’re satisfied with the support you received.
We truly appreciate your kind words and support!
Neil took the time and listen to my…
Neil took the time and listen to my concerns, he cared.
He was able to take care of my situation and I appreciated his help.... Neil is the best. thanks john
6 oktober 2026
Omdöme utan inbjudan
Svar från Aethoma
Thank you so much for taking the time to share your kind feedback. We’re delighted to hear that Neil listened to your concerns, genuinely cared, and was able to take care of your situation.
We truly appreciate your recognition of Neil’s efforts. We’ll be sure to share your wonderful feedback with him and the team.
Thank you again for your trust and for recognizing the care we strive to provide to every customer.
My request to cancel VIP membership and…
My request to cancel VIP membership and full refund was quickly handled in record time! That is a record time to settle issue from any company that I've experienced so far.
Thanks to Jarlyn for a prompt and professional response!
5 oktober 2026
Omdöme utan inbjudan
Svar från Aethoma
Thank you so much for your wonderful feedback! We’re delighted to hear that your VIP membership cancellation and refund were handled quickly and smoothly.
We’re especially happy to hear that Jarlyn provided you with prompt and professional assistance. We’ll be sure to share your kind words with her and the team.
Thank you for choosing Aethoma, and we truly appreciate your support!
VIP membership that was not wanted
VIP membership that was not wanted. On checkout page they expect you to uncheck the box, if not you will be charged again and again. Using the online unsubscribe was a waste of time as the charges continued. Very deceptive business practice to say the least.
5 juni 2026
Omdöme utan inbjudan
Svar från Aethoma
We’re sorry to hear about your experience with the VIP membership and understand your frustration, especially regarding the recurring charges and the difficulty you experienced when trying to unsubscribe.
We also understand your concern about how the membership option was presented during checkout and that your charges continued after attempting to cancel. We take these concerns seriously, and a member of our team will reach out directly to review your account and work toward a resolution.
Thank you for bringing this to our attention. We appreciate the opportunity to look into this and make things right.
they charge a membership fee that i…
they charge a membership fee that i never signed up for. they say i click the small box. also in the terms they are to tell you 5-7 days prior that a recurring charge is getting posted never DID. This membership i believe is a scam watch out
29 juni 2026
Omdöme utan inbjudan
Svar från Aethoma
We’re sorry for the frustration this situation has caused, particularly regarding the membership charge and the concern that you did not receive the expected advance notification of the recurring charge. We understand how important clear and timely billing communication is.
We take your concern seriously, and a member of our team will reach out directly to review the account, including the notification history and charges, and work toward a resolution.
Thank you for bringing this to our attention. We appreciate the opportunity to look into this and make things right.
One star is for the fact that I…
One star is for the fact that I received a hummingbird house. Unknown to me is that the order includes a ‘free’ membership to what I don’t know. My account has been charged regularly since May. It is now September. I finally spoke to customer service who will only refund 1/2 of the two outstanding charges. I’m told the account is closed. Do not deal with these people.
16 september 2026
Omdöme utan inbjudan
Svar från Aethoma
We’re truly sorry for the frustration and inconvenience caused by the unexpected membership charges. We understand how concerning it is to discover recurring charges that you did not expect, and we appreciate you bringing this to our attention.
We take your experience seriously. A member of our team will reach out to you directly to review the charges and see what we can do to resolve the situation and make things right.
Thank you for sharing your feedback. We hope to have the opportunity to address your concerns properly.
Bait and switch
They offered ceramic flowers that were textured so that bees could hold tightly to them when stopping in for a drink. I found some elsewhere for 1/3 of the price but they were not textured. I ordered theirs and paid extra for the texturing. The ones I received were the same ones available elsewhere for much less money. Bait and switch.
10/9/2026 Today I received an email contact from Aethoma. Apparently their solution to screwing me on my order is to add me to their mailing list just in case I want to buy more from them.
10/13/2026 Today I received an email and a phone call from support. They offered me a 40% refund in the email. In my response I said my preference would be to receive the product they advertised, and that I ordered. Next best would be a full refund. Better than nothing would be a partial refund. During the call we discussed this and I was promised a 50% refund and the opportunity to check out the new version of the product when it is available. I emphasized the importance of texturing on the flowers, which was in their advertising, because bees cannot hold themselves in place on the glaze of the flowers. They need something coarse enough to hang on to. He said he will pass my feedback uphill.
We'll see. I always appreciate companies that respond to the meaningful feedback they receive. We're all just human after all.
10/29/2026 Looking at my credit card bill, on 10/10 they charged me 39.95 and on 10/13 they gave me a refund for 39.95. That's about half of the price of my order with them, so I paid for the 'refund' they gave me. What a horrible company. Avoid them like the plague they are.
19 juli 2026
Omdöme utan inbjudan
Svar från Aethoma
We’re sorry to hear that the ceramic flowers you received did not meet your expectations, especially after paying extra for the textured finish. We understand your frustration regarding the difference between what was advertised and what you received.
We take your feedback seriously, and someone from our team will reach out to you directly to look into this and work toward a resolution. We appreciate you bringing this to our attention and will do our best to make things right.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.