I had a great experience with Adultsmart. Although the products I initially ordered were faulty (old warehouse stock that should not have been shipped), after sending them an email thinking I had been... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Thank you for high quality products that were easy to choose thanks to clear descriptions. Delivery was within expected timeframes and used my usual delivery man (Australia Post) and were in discreet... Se mer
Dishonesy salewomem calls at late hours to demand you change your review. Contradicts her own story of orders, saying an order is placed yet in the same sentence says there never was an order. Do not... Se mer
Företaget har svarat
UPDATE The issue of the warranty has not been reaolved and now no one wants to deal with a fault. Very disappointing. There was initially an issue regarding the warranty, with Adult Smart telli... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
With thousands of sex toys to choose from, Adultsmart is Australia's top adult online store. Now offering affordable, trackable international shipping, its popularity is growing fast. With an updated system and streamlined operating process, we provide some of the best prices and product quality available. All orders ship discreetly, with no company details on the package, and in many cases, orders are sent the same day. Everything shown on the site is in stock, so you can expect fast delivery without the wait. Experience the enhanced Adultsmart shopping experience today!
Kontaktuppgifter
12 Production Avenue, 2217, Kogarah, Australien
- +612 9533 8803
- info@adultsmart.com.au
- adultsmart.com.au
3,1
Medel
227 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Adultsmart
Hi,
If an item is not as described we offer a full replacement, credit or refund for the item purchased on its return. I am not sure what item you have purchased that looks better online than it actually is so without this information cannot check it. However if you are unsatisfied with your purchase please contact us and we will do what we can to resolve any issue/s.
Kind Regards
Adultsmart Team
Very happy with service and products
I have been dealing on and off with this company for several years and have bought a number of products. The service has always been first class and very prompt. The products are as described in every case. There are no surprises. I have found the products to be quality made and durable.
26 juli 2016
Omdöme utan inbjudan
Fast reliable service
Came very quickly and discretely just like the missus
26 juli 2016
Omdöme utan inbjudan
Great range and excellent customer service
I had a small issue with one product I ordered (out of a dozen) Customer service had replacement to me in days. Fantastic. Will definitely shop here again.
26 juli 2016
Omdöme utan inbjudan
Great customer service
Whilst I initially had a minor issue, it was rectified after being personally contacted by phone from the business owner. The correct product was then sourced and express posted to me at no expense, with free samples included. I was also provided with an express post envelope in which to return my initial purchase. Adultsmart also phoned to ensure that I was satisfied with the final outcome.
25 juli 2016
Omdöme utan inbjudan
Svar från Adultsmart
Hi LC,
You are absolutely right. You ordered a bottle of lubricant that we were out of stock and you were sent two smaller bottles so that you received the quantity amount ordered. Generally this would not be done without contacting our customer first but our main customer service operator that contacts our retail customers is overseas on holidays. During her break we asked our manager in dispatch to take some initiative should there be issues that can be handle at his level rather than swamp the rest of our service team. He should have contacted you first prior to sending out.
Today I believe Maria has spoken to your about this issue and has ordered the item that was out of stock. This will be coming in some time this week and at our expense we will ship the exact item you ordered. Maria also informed me that you will be happy with that resolution.
Thank you for shopping at adultsmart and we apologize for any inconvenience or angst caused.
UPDATE
Hi LC,
We have sent and you have received the correct item at no additional expence to you. We have contacted you and you have indicated that you are happy with the service and the issue has been rectified.
Thank you for shopping at adultsmart.
Excellent service
Great shopping experience and great delivery service 5 stars
25 juli 2016
Omdöme utan inbjudan
Excellent Service
excellent service allowing me to know where the parcel was at all time.On arrival the package was discreetly packed. Toys were of excellent quality and a pleasure to use.
25 juli 2016
Omdöme utan inbjudan
good stuff
adultsmart is a very good store, with great products for you,
18 juli 2016
Omdöme utan inbjudan
Selection of toys and quickness
High range of sex toys to buy and receive them very quick.
18 juli 2016
Omdöme utan inbjudan
Recommend this company to anyone who cares.
Quick, correct and prompt dispatch of my products. Would use them again.
18 juli 2016
Omdöme utan inbjudan
Trustworthy site, that does what they say they are going to do
Fast, efficient, trouble free!
18 juli 2016
Omdöme utan inbjudan
1st Class
A little larger circumference than expected but a great quality product
18 juli 2016
Omdöme utan inbjudan
Rock Solid Customer Service
My experience was terrific. Initially, I had difficulty accessing the website. So, I went back to sending an email to the company to ask what am I doing wrong. I followed this up with a telephone call with the staff at head office. My order was placed there and then, and the items were delivered to my home address within days. I even received a nice gift from the company as a bonus in the parcel with my goods. The purchase prices were right too, and parcel post fees were very modest. So, there!!
18 juli 2016
Omdöme utan inbjudan
Fantastic
Great service, prices and fast shipping. One item I ordered turned out to be faulty but Adultsmart replaced it immediately. I would highly recommend Adultsmart.
18 juli 2016
Omdöme utan inbjudan
Good quality fast delivery
It works😉 Makes me happy ! Highly reccomended
25 maj 2016
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.