Der Treffpunkt zur Abholung hätte etwas besser beschrieben werden sollen, es hat etwas gedauert ihn ganz am Ende des Abholbereichs am SJO zu finden. Das ist allerdings der einzige Kritikpunkt, sowohl... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We had excellent service from the team member who delivered the car. The vehicle was in great condition and fully met our needs.
Absolut abzuraten, ein miserabler Laden!!! Wir bekamen einen Hyundai Tucson mit 72000 km (!), was bei den schlechten Straßen einer Laufzeit von mindestens 200000 in Deutschland entspricht. Nach 4 T... Se mer
Företaget har svarat
Friendly and easy to deal with during reservation. Shuttle pick up and drop off was good. Recommend getting getting small SUV if you plan to explore off major roadways. Only down side is the rental... Se mer
Företaget har svarat
Företagsinformation
Informationen kommer från olika externa källor
Reserve el coche para su viaje a Costa Rica con Adobe Rent a Car, la compañía local más grande de alquiler de autos del país. Ofrecemos una de las flotas más jóvenes, y variedad de categorías desde sedanes hasta SUV 4x4. Alquile sin costos ocultos y cobertura cero deducible. Reserve ya. Visite San José, capital de Costa Rica ubicada en el centro del país, donde se concentran los principales teatros nacionales, museos históricos, mercados tradicionales, comercios y actividades culturales.
Kontaktuppgifter
Calle 34. De la esquina Suroeste del Cementerio de Obreros, 100 metros al Oeste y 800 metros al Sur, Barrio Corazón de Jesús, San José., San José, Costa Rica
- (506) 2542-4800
- info@adobecar.com
- adobecar.com
4,3
Utmärkt
142 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 75 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Adobe Rent a Car
Thank you for your kind words! We’re glad to know that our team and communication met your expectations. At Adobe Rent a Car, we’re committed to offering a seamless and professional experience. We hope to assist you again on your next visit to Costa Rica!
company REALLY does have their act together
this company REALLY does have their act together in support their customer and their rental experience
17 maj 2025
Omdöme utan inbjudan
Svar från Adobe Rent a Car
Thank you for your kind words. We’re truly glad to know that you felt supported throughout your rental experience. At Adobe Rent a Car, we strive to provide organized, reliable, and customer-focused service every step of the way. We appreciate your feedback and hope to serve you again soon
Super Service bei Adobe
Der gesamte Prozess der Vermietung funktionierte einwandfrei. Wir mieteten den Wagen online, alle Fragen wurden umgehend beantwortet, und alles nötige in die Wege geleitet. Bei der Abholung waren wir 2 Stunden zu früh dort, konnten den Wagen aber trotzdem sofort mitnehmen. Alle Mitarbeiter waren sehr freundlich, kompetent und die Abwicklung sehr schnell erledigt. Wir konnten den Wagen in Ruhe anschauen, Fotos machen, und der Mitarbeiter hat uns alles Wichtige gezeigt, sowie alle relevanten Informationen über das Fahren auf den Strassen von Costa Rica mitgeteilt. Der Wagen war in einem Top-Zustand, sauber und hatte erst 37'000 Km. Die Rückgabe nach 12 tagen dauerte nur wenige Minuten, und im Anschluss wurden wir mit dem Shuttle an den Flughafen gebracht. Ich kann nur Positives berichten, und würde sofort wieder einen Wagen bei Adobe mieten. Pura Vida!
9 maj 2025
Omdöme utan inbjudan
Svar från Adobe Rent a Car
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit Adobe Rent a Car zu teilen. Es freut uns sehr zu hören, dass alles reibungslos und zu Ihrer Zufriedenheit verlaufen ist – von der Online-Buchung über die persönliche Betreuung bei der Abholung bis hin zur schnellen Rückgabe des Fahrzeugs.
Unser Team ist stets bestrebt, unseren Kunden einen professionellen, freundlichen und effizienten Service zu bieten. Es freut uns besonders, dass Sie mit dem Zustand des Fahrzeugs und den erhaltenen Informationen zum Fahren in Costa Rica zufrieden waren.
Wir würden uns freuen, Sie bei Ihrem nächsten Besuch wieder bei Adobe Rent a Car begrüßen zu dürfen.
Pura Vida!
They did a great job of supplying a car…
They did a great job of supplying a car for My family of six. They did not pester me about adding insurance I didn’t need. Their shuttle service back to the airport was just a little insufficient. There was not enough rides to get everybody to the airport in a reasonable amount of time. We had to be aggressive in order to get to the airport on time. Otherwise everything was very good.
I would definitely use them again. Quick and easy to get in and out. No efforts to sell me a bunch of things.
3 maj 2025
Omdöme utan inbjudan
Svar från Adobe Rent a Car
Thank you for your feedback and for trusting Adobe Rent a Car for your family trip. We are pleased to know that you appreciated the transparency of our service and the ease of your rental experience. We also take note of your comments regarding the shuttle service and will review this internally to improve. We look forward to serving you again on your next visit to Costa Rica.
Amazing customer service
Amazing customer service. Transportation and from airport to car rental was very quick and easy. Would highly recommend
5 april 2025
Omdöme utan inbjudan
Svar från Adobe Rent a Car
Thank you for your kind review! We're thrilled to hear that you found our customer service outstanding and the transportation process quick and easy. At Adobe Rent a Car, we aim to make every part of your journey seamless. We truly appreciate your recommendation and hope to assist you again in the future!
Superb!
Edgar was very quick & attentive! He ran through all of he details & was very professional!
6 april 2025
Omdöme utan inbjudan
Svar från Adobe Rent a Car
Thank you for your kind words! We’re glad to hear that Edgar provided you with quick and professional service. At Adobe Rent a Car, we pride ourselves on offering attentive and efficient assistance to make your rental experience smooth and pleasant. We look forward to serving you again on your next visit!
Costa Rica - Refus du loueur ADOBE de prendre ma carte VISA 1er
Après avoir rempli tous les documents sur place et présenté un document de mon service bancaire attestant que ma carte Visa 1er couvrait la garantie supplémentaire CDW, au moment de payer l'assurance obligatoire, ma carte a été refusée. Motif évoqué par le loueur : ma carte est invalide ou j'ai un problème bancaire. Une deuxième tentative dans une autre agence ADOBE s'est révélée également infructueuse !!! Même commentaire d'ADOBE !!!!
Après avoir contacté ma banque et le service bancaire, ceux-ci m'ont confirmé qu'il n'y avait aucun problème ! De plus, je précise que j'ai effectué la plupart de mes achats sur place avec cette même carte bancaire et je n'ai eu aucun souci....
Par ailleurs, sur Internet, j'ai vu que la carte Visa 1er n'était pas prise en compte contrairement aux dires du loueur. Dans tous les cas, et compte tenu que mon problème n'a existé qu'AVEC ADOBE, je subodore que ce loueur refuse cette carte afin d'obliger les gens à payer la couverture de garantie supplémentaire.... et si ce n'est pas le cas, alors qu'ADOBE m'en donne la preuve et me rembourse donc une garantie que je n'aurais pas dû payer !!
Dans sa réponse, le loueur ne répond pas au problème de la carte Visa 1er qu’il refuse mais sa réponse est claire : les routes du Costa Rica nécessitent une assurance complémentaire. Donc à prendre en dépit de la couverture de la Visa 1ER qui couvre bien plus !
17 mars 2025
Omdöme utan inbjudan
Svar från Adobe Rent a Car
Nous sommes sincèrement désolés que votre expérience avec Adobe Rent a Car n’ait pas été à la hauteur de vos attentes. Notre principal objectif n'est pas de vendre des assurances supplémentaires, mais de vous offrir la tranquillité d'esprit pendant votre voyage afin que vous puissiez profiter pleinement de vos vacances au Costa Rica.
Nous comprenons que des imprévus peuvent survenir, en particulier au Costa Rica, où il est relativement fréquent que des pierres sur la route puissent endommager les vitres du véhicule. C'est précisément pour cette raison que nous recommandons des couvertures supplémentaires qui vous apportent sécurité et vous évitent des coûts inattendus en cas de dommages accidentels.
Nous regrettons tout désagrément que vous avez pu rencontrer et nous vous remercions d’avoir partagé votre avis. Nous nous engageons à utiliser votre expérience pour continuer à améliorer notre service et offrir à nos clients des expériences satisfaisantes.
je deconseille fortement
je deconseille fortement
cette societe cherche uniquement a arnaquer les touristes.
Européens restes sur des valeurs sures bien connues chez nous, fuyez cette société
29 mars 2025
Omdöme utan inbjudan
Svar från Adobe Rent a Car
Nous sommes sincèrement désolés que votre expérience avec Adobe Rent a Car n’ait pas été à la hauteur de vos attentes. Notre principal objectif n'est pas de vendre des assurances supplémentaires, mais de vous offrir la tranquillité d'esprit pendant votre voyage afin que vous puissiez profiter pleinement de vos vacances au Costa Rica.
Nous comprenons que des imprévus peuvent survenir, en particulier au Costa Rica, où il est relativement fréquent que des pierres sur la route puissent endommager les vitres du véhicule. C'est précisément pour cette raison que nous recommandons des couvertures supplémentaires qui vous apportent sécurité et vous évitent des coûts inattendus en cas de dommages accidentels.
Nous regrettons tout désagrément que vous avez pu rencontrer et nous vous remercions d’avoir partagé votre avis. Nous nous engageons à utiliser votre expérience pour continuer à améliorer notre service et offrir à nos clients des expériences satisfaisantes.
Auto gebracht bij het hotel
Auto gebracht bij het hotel, op afgesproken tijdstip. Prima en geduldige uitleg over alles wat we moesten weten over de auto, het verkeer, de infrastructuur en het weggedrag. En een mooi schone en onbeschadigde auto.
22 mars 2025
Omdöme utan inbjudan
Svar från Adobe Rent a Car
Hartelijk dank voor je positieve feedback! We zijn blij te horen dat de auto op tijd geleverd werd en dat de uitleg duidelijk en behulpzaam was. Het is fijn om te weten dat de auto in perfecte staat was. We streven er altijd naar om de beste service te bieden, en jouw woorden motiveren ons om door te gaan met het verbeteren. We hopen je in de toekomst opnieuw van dienst te mogen zijn!
Excellent service
We rented a 4×4 for our two-week holiday in Costa Rica from this car rental company. The car was in perfect condition, and the staff was friendly, helpful, and professional. It was a pleasure renting from them, and we would definitely do it again if needed.
19 mars 2025
Omdöme utan inbjudan
Svar från Adobe Rent a Car
Thank you so much for your positive feedback! We're delighted to hear you enjoyed your experience in Costa Rica with our 4x4 and that our team provided friendly, professional, and efficient service. It would be our pleasure to assist you again in the future if you decide to return. We wish you many more unforgettable trips! 🌴🚙😊
Terrible Experience – Hidden Fees & Misleading Information
I had a very disappointing experience with Adobe Rent a Car Costa Rica and Mytanfeet.com. I booked a rental car through Mytanfeet, and before booking, I specifically asked about the insurance fees. They assured me that the basic coverage I selected was sufficient and that I wouldn’t be forced into any extra charges. However, when I arrived at Adobe Rent a Car, I was told that I had to pay an additional 30% of the rental price for extra coverage—something I was never informed about.
Adobe claimed I needed credit card insurance, which is not even available in Europe, making it impossible for me to comply with their requirement. Despite Mytanfeet stating that the extra coverage was optional, Adobe refused to rent me the car unless I paid for it. So, in reality, it was never optional. This felt like a classic bait-and-switch scam—advertising one price but forcing customers to pay much more upon arrival.
I trusted Mytanfeet because they seemed like a reliable source of information, but they completely misled me. Either they are intentionally deceiving customers or have no real control over Adobe’s shady pricing tactics. Both companies are at fault, and I would strongly advise others to avoid using either of them.
If you don’t want to deal with hidden fees, misleading information, and forced extra charges, stay away from Adobe Rent a Car Costa Rica and Mytanfeet.com!
13 februari 2025
Omdöme utan inbjudan
Svar från Adobe Rent a Car
Thank you very much for your feedback, and we regret that you had an unsatisfactory experience. We would like to clarify that at Adobe Rent a Car, we do not have hidden fees. However, if the vehicle delivery is requested at a location 3 hours away from our office, as in your case, there is an additional charge for the drop-off service, which is clearly outlined in our terms and conditions.
Furthermore, when the service details are properly coordinated in advance, everything can be made much easier. When the drop-off location is changed multiple times, it complicates the logistics, which can affect the service provided.
We apologize again if this caused any inconvenience and are available for any further questions or clarifications
The car was delivered to our hotel even…
The car was delivered to our hotel even earlier than we had requested. Our representative from Adobe was kind & courteous & very efficient. He had all the paperwork ready for us to sign & when we did the walk-around to check the car, it was HIM that noticed places on the car we missed!!!
16 januari 2025
Omdöme utan inbjudan
Svar från Adobe Rent a Car
Thank you so much for your wonderful feedback! We’re thrilled to hear that your experience with Adobe Rent a Car exceeded your expectations. Our team takes pride in delivering timely, courteous, and detail-oriented service, and it’s great to know our representative went above and beyond during the delivery process. We truly appreciate your kind words and look forward to serving you again in the future! Safe travels
1000$ cobrados (no depósito), no devueltos
Tras entregar el vehículo en San José, y casi un mes después, sigo sin recibir la devolución en mi tarjeta de los 1000$ de depósito. Fue cobrado por contact less y nadie responde a mis correos. Proseguiré reclamando a Rentalcar, ya que no responden. Alguien que le haya pasado?
19 december 2024
Omdöme utan inbjudan
Svar från Adobe Rent a Car
Hola Antonio. Te agradecería que nos pudieras contactar a: servicioalcliente@adobecar.com o brindarnos tu número de contrato o reservación para poder ver tu caso. Te aclaro que los depósitos no se cobran y por lo tanto, no se devuelve el dinero. El proceso es que se consulta el monto y luego se libera el monto, pero no hay un cargo real; es solo una consulta. Normalmente se libera el monto tan rápido que no se refleja en tu estado de cuenta. Quedamos a la espera de los datos o tu correo para enviarte la documentación que soporte esto para tu tranquilidad.
Great Car Rental in Costa Rica
Fair price, new car, friendly helpful staff, and allowed us for a small price to drop off at the airport at 4AM for an early flight.
7 december 2024
Omdöme utan inbjudan
Svar från Adobe Rent a Car
Thank you for your feedback! We're so glad to hear that you had a positive experience with Adobe Rent a Car. It’s great to know that you were satisfied with the fair price, the new car, and the friendly and helpful staff. We're also happy that we could accommodate your early flight with a convenient drop-off at the airport. We hope to serve you again in the future!
Recomiendo ADOBE
El recibimiento muy cordial siempre con una agradable sonrisa.
La agilidad del trámite por medio de la app esto hace que uno llegue solamente a firmar y sea todo más rápido.
Y lo más importante los precios que son muy accesibles.
Me gusta rentar por la app porque así escojo la fecha que más me sirve.
Son una muy buena opción para darse una escapada y pegarse un "ride" cualquier día de la semana ya que sus vehículos siempre los entregan limpios y en buenas condiciones.
9 december 2024
Omdöme utan inbjudan
Svar från Adobe Rent a Car
¡Muchas gracias por tu comentario tan positivo! Nos alegra saber que tu experiencia con Adobe Rent a Car San José, Costa Rica, fue tan satisfactoria. Nos enorgullece ofrecer un recibimiento cordial y un proceso ágil a través de nuestra app, lo que hace que el trámite sea mucho más rápido y conveniente. Además, nos alegra que los precios accesibles y la opción de elegir la fecha que mejor se adapta a tus necesidades sean de tu agrado. Trabajamos siempre para ofrecer vehículos limpios y en excelentes condiciones para que puedas disfrutar de tus escapadas. ¡Te esperamos pronto para tu próxima aventura!
No devuelven los objetos olvidados en…
No devuelven los objetos olvidados en el carro. Estoy 100% seguro donde lo puse y donde lo deje en el carro y no lo encontraron. Muy mal
1 december 2024
Omdöme utan inbjudan
Svar från Adobe Rent a Car
Lamentamos sinceramente la experiencia que nos describe. En Adobe Rent a Car, valoramos la confianza que nuestros clientes depositan en nosotros y nos tomamos muy en serio cualquier incidente relacionado con objetos olvidados.
Hemos revisado nuestro protocolo de objetos perdidos para asegurarnos de que cada artículo sea manejado con el mayor cuidado y transparencia posible y lamentamos no haberlo encontrado. En algunas pocas ocasiones debemos utilizar proveedores externos que no mantienen un protocolo tan estricto como el nuestro.
Esperamos que su próxima experiencia con nosotros sea excepcional.
Gracias por tomarse el tiempo de compartir su comentario, ya que nos ayuda a mejorar continuamente.
Adobe in Costa Rica (SJO branch) is the…
Adobe in Costa Rica (SJO branch) is the best rental company I've ever used. Firstly, insurance is unfortunately expensive in CR but unlike other companies I tried, Adobe was very transparent about all costs online and there were no hidden costs on arrival.
Secondly, during my trip I was involved in a car accident (not my fault) and Adobe were super helpful. After the accident, I called their support number and they were very helpful in explaining next steps (good English too) and sorting everything relating to insurance on my behalf, even had a WhatsApp chat with near instant responses.
When I returned my car (that had about £1,000 of damage), the paperwork was very simple and easy, the staff were very helpful, and there were no hidden costs (I did have full insurance), I was expecting some kind of admin fee or something due to the accident & damage to the car, but my deposit was returned in full. The staff were all super helpful and down to earth, just genuinely nice people trying to do a great job. Usually get a sense that car rental staff are trying to screw you over but not here. Highly recommend!
9 november 2024
Omdöme utan inbjudan
Svar från Adobe Rent a Car
Thank you so much for taking the time to share your experience with Adobe Rent a Car. We are delighted to hear that your time with us at our SJO branch was seamless and exceeded your expectations.
Transparency and customer service are at the core of our values, and it’s wonderful to know that these aspects stood out to you, especially regarding our insurance process and pricing. Accidents can be stressful, and we are glad our team was able to assist you promptly and effectively, ensuring you felt supported every step of the way. Your kind words about our team's helpfulness and professionalism mean a lot to us.
We truly appreciate your recommendation and look forward to serving you again on your next trip to Costa Rica. If there’s anything we can do to make your next visit even better, please don’t hesitate to reach out.
Warm regards
Excelente servicio, muy buena atención
Fue una experiencia muy buena, buena atención al cliente, súper recomendado, y excelentes vehículos.Gracias por toda su atención y buen servicio. Bendiciones.
29 september 2024
Omdöme utan inbjudan
Svar från Adobe Rent a Car
Muchísimas gracias Christian por compartir tu experiencia con Adobe Rent a Car. Te esperamos de nuevo en un futuro cercano.
These guys are the best
Roger and the team in Liberia are amazing. They always go out of their way to give me great service when I visit. I use them at least once a year. Excellent service. Great prices. They are the only car rental company I would recommend.
24 maj 2024
Omdöme utan inbjudan
Svar från Adobe Rent a Car
Thank you for your wonderful feedback! We're delighted to hear that Roger and the team at our Liberia branch have consistently provided you with excellent service. It's fantastic to know that you choose Adobe Rent a Car for your travels once a year and that we have earned your recommendation.
Your kind words motivate us to continue delivering exceptional service and great prices to all our customers. We look forward to welcoming you back on your next visit!
again with pleasure
Everything went without problems
Punctual handover.
Friendly staff
We had a problem with the display, immediately an employee came and brought another car
The handover at the end of the trip went smoothly
17 augusti 2024
Omdöme utan inbjudan
Svar från Adobe Rent a Car
Thank you very much for sharing your experience with us. We're delighted to hear that the handover was punctual and that our staff was friendly throughout the process. We apologize for the issue with the display but are glad it was resolved quickly and that you received another vehicle without any trouble.
We’re also pleased to know the return process went smoothly. We always strive to provide the best service possible and appreciate your trust in us. We look forward to serving you again in the future
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