Adam Partridge Auctioneers & Valuers Omdömen 153

I was extremely disappointed with my experience.

I contacted the auction house regarding a limited-edition artwork that originally cost £4,000 and of which only three were ever produced. Rather than receiving any meaningful advice, I was dismissively told to "stick it on Marketplace." For a business that specialises in valuing and selling art and collectibles, I found this response both incredibly patronising and unprofessional from Chris.

I replied to explain the significance and provenance of the piece and hoped for a more considered assessment, but never received any further response. The complete lack of follow-up only added to the frustration.

Whether or not the artwork was suitable for their auction, I would have expected a courteous explanation and a level of customer service that reflected the nature of the item. Instead, I was left feeling brushed off and undervalued as a potential client.

A very disappointing experience that fell far below the professionalism I expected.

Bought a Beatles ‘signed’ single at auction
Turns out, with all the evidence from authorities, that it is a fake. They also auctioned an almost exact replica, same frame, same mount, same single, same vendor (knowing the doubt regarding the veracity of this vendor)
Sent from pillar to post, long delays in communication, to be told they were reusing to refund
They, and crook end, up with my money, while I end up with a valueless piece of plastic
Lack of honour and decency

Excellent service from Emmeline and a successful result.

I am very happy with the service i received from Alan Partridge Auctioneers, the service was professional and friendly and i was kept well informed throughout the whole process. i would not hesitate to use them again and would certainly reccomend.

Excellent, professionalism. All the items were collected, great care was taken in wrapping and packing the items.
Kept very well informed through the various stages.
Would certainly recommend

My contact at Adam Partridge in Liverpool was extremely helpful and friendly with a happy disposition.
She is extremely hard working, contentious and has a great knowledge of antiques. I was very confident that the best price would be obtained for my items.
Thank you.

This was the second occasion I met Emmeline from the Liverpool Auction House at Wallasey Village Library for free valuations. I first met her last October at the same venue. Emmeline came to my house and gave me an honest opinion and fair valuation which came to fruition at the subsequent auctions. I am most grateful to her. She is absolutely charming with everyone and very knowledgeable, and it was lovely to meet Cath too.

Adam was truly remarkable; I found him to be incredibly understanding, courteous, efficient and approachable. Always replying promptly and politely with care and excellent advice. He was generous with his time and knowledge and at no point did I feel under any pressure or obligation. I genuinely believe that Adam has a great level of knowledge, skill and experience and wants the best for the individual and also for the item. I would not hesitate to recommend his services and will definitely use his company for all future valuations and sales. Thank you very much Adam.

I have been downsizing for some time, and taking my antiques, collectables and jewellery to Steven Parkinson at the Preston Office was a very wise decision on my part. He is always a pleasure to deal with. I value him for his knowledge and experience, and also for his clear guidance as to what will and will not sell in an auction environment. This means that the things I have taken to him did sell, for prices which were more than acceptable to me, and some did very well. I have watched the auctions live and they do their best to sell every item, and sadly that cannot be said of all auctioneers. The paperwork is clear and straightforward. I will continue to trust Steven and Adam Partridge as I continue with my downsizing.

Excellent service from the team. Emails quickly answered, information on my sales prompt and correct. Special thanks to Niall who we met on a valuation day and came to give us an evaluation . Very experienced and auction went ahead. With mostly good priced reached.
Would use again

Steven from your Catteral branch was most helpful. His estimates were very fair and in fact at the auction in some cases we received mush more than the estimated pricec

I had an excellent experience with Adam Partridge Auctioneers from our first meeting right through to receiving funds for my items. The staff were extremely helpful and their expertise was gratefully received. I will definitely be using them again and have recommended them tp friends and family. Thank you very much.

We had excellent service from Adam Partridge from initial meeting in Garstang,to the eventual auction and receiving the money that our items fetched.
They were very helpful and professional throughout the whole process

Appalling attitude. Apparently now requires separate proof of identity when buying - even when buying through the Saleroom.com where they have already confirmed identity and hold debit card details. They won't actually tell you this of course, they just leave you hanging with 'Pending' on your bids. If you eventually query this with them they will send you a very patronising email that basically tells you to get lost if you don't like it. There are hundreds of more professional auction houses out there - so I would just leave this guy to the telly if I were you.

I had some items to sell and went to a valuation session at our local library and met Emmeline, who was very friendly and helpful. I received an e-mail informing me when my items would be auctioned and given the lot numbers and a link to the auction, so that my daughter and I could watch it live. It was very interesting and exciting and we were very pleased with the outcome. The amount of commission taken was quite reasonable and we received the balance about a month after the auction.
All in all, it was a very happy experience and I would have no hesitation in selling any other items with Adam Partridge in Liverpool.

Customer service is not a priority for this company. Why hold a pre-christmas auction over a week before Christmas, and then close the following day for a 17 day Christmas holiday making it impossible for purchasers to collect lots until the New Year despite customers having bought items as Christmas gifts - surely any reasonable company would keep their offices open until the 23rd of December for collections, or at least have highlighted on their website and auction listings that collection of items wasn't possible until the New Year. Similarly beware of the buyers premium, on the Adam Partridge website additional charges are listed as 30% on the listings, however there is an additional 2.4% charge for bidding through their website which isn't clearly identified. All told they're not a company that I'm impressed with having dealt with, and feel that they do not prioritise customer service.

Bureaucracy to gladden the heart of a French civil servant. All I wanted was a quote to pack and post two small items. They could have provided a tick box for this on the invoice. Instead I had to spend 3/4 of an hour trying to find a particular form and then lose patience because about the only thing they didn't require was my shoe size.
I have lost interest and they won't even offer them for resale because the items are too low value - why did you offer them in the first place.
UPDATE
As well as the response below the company has reached out to me by e-mail.
I am still of the opinion that their on line forms are too obscure and unnecessarily bureaucratic.
I note that someone has complained about the charges for postage and packaging. I can only comment that the charges made in this case were very much what I expected them to be before making my bid.

Adam Partridge Liverpool, all staff where great, understanding, helpful and at the end of the phone if there was something I was not sure of. They are a group of people who are painstaking in their efforts. Thankyou

I am really delighted with my celtic ring I purchased as a wedding ring for my husband. It was my fist time buying and the process was simple and when I emailed with a question they were very helpful. However my only stipulation was the postage cost from the London Saleroom. They charged me £15 plus vat so £18 in total for a small ring. It came by RM special delivery and the price on the envelope was £8.75 so I definitely felt overcharged.

Great Devon auction house. Staff very pleasant and helpful. 4 ways to bid for items including on line and bidding in person on the day of sale.
Nice cafe on hand with toilets and a large carpark.