Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Ada's AI-powered platform enables enterprise businesses around the world to automate incredible customer service that saves time, reduces cost, and improves the customer experience.
96 Spadina Ave Unit 801, M5V 2J6, ON, Kanada
1,8
20 omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
A complete scam company. Do not use at all. They tried to take us to court to pay for months we did not use after not using their crap service which reports incorrect figures and doesn’t report accurately at all. We clearly didn’t do enough research before as didn’t see this trust pilot but I wish I had! Avoid like the plague.
Commande non livrée argent prélevé avec comme réponse vous allez être livré, puis vous avez été livré puis nous recherchons le problème soyez patient , et cela depuis le 2 décembre, c’est donc une arnaque
Honestly would give this zero stars if I could. Meaningless pseudo-responses from the app which affect absolutely nothing. If they were trying to design a bot that would frustrate people while being worse than useless, they have succeeded. It repeatedly asks you to resubmit the same information over and over, and cannot understand what you are asking. It cannot understand context fro previous questions and is no better than an early 2000s chat bot. Any business using this must actively despise their customer base.
They have support on Comeon.com . Not working at all. Just a blank screen. Cant do anything in the screen. Not even report an issue. Tried on both phone and pc
I fell in love with a shower gel at a Parisian hotel and couldn't get it out of my mind. It turned out to be made by Ada Cosmetics UK. Their customer service executive, Wendy, went above and beyond to ensure I could have that scent in my home every day. This is how excellent customer service should be done.
Dogwater. I've never seen a product so ruthlessly dedicated to wasting a person's time. If ever you have the misfortune of working with a vendor that uses this absolute disgrace in their support, consider switching vendors, and, barring that, find a phone number for them and DO NOT LOSE IT - because I promise you'll never find what you need from anything Ada was trusted to do.
I tried to contact them by their bot, by email, and even LinkedIn because we need a solution that Ada seem to offer. No response on any of the channels.
I was thinking they'd react to Trustpilot but upon reading reviews i'm not so sure anymore.
When an item was missing from my takeaway order, the Ada chatbot advised me to contact the restaurant directly before speaking to their Live Chat service.
The restaurant ignored my request, so I used the Live Chat, as instructed. But the Live Chat helper said I would have needed to contact them within 24 hours, in direct contradiction to the original advice. Since I had given the restaurant three days to respond, Ada said there was nothing they could do to help.
It is so bad, when i asked it a question about zoom meetings it said "Sorry, that doesn’t look like one of the options. Please pick from the list." and the bot forces you to pick the questions the bot only knows
We launched our chatbot in March 2020, which was incredibly helpful as the pandemic began to affect our customers. Our chatbot has been able to address nearly 70% of the requests it gets, leaving more of our support agents available to help customers who need more assistance, and Ada seamlessly brings in one of our live agents in Zendesk when the customer needs more help. We can easily make modifications to the bot, and its use of machine learning makes it incredibly easy to quickly get the information we need to out to our customers.
This bot will send you in an endless loop. Awful on Tellus and Zoom. I get that zoom is overwhelmed now, but if they need me to come back in 8 hours just tell me and don't end the chat and make me start over agin. Report the expected return time. They reduce customer service calls because the customers leave!
Catastrophe. 1 mois que j'attends un remboursement...l'agence ne peut rien faire...le support n'est pas joignable et ne reponds pas aux mails....
Plus jamais je louerais ici
Absolute trash. They've convinced companies to use it in the name of saved time, but it almost never works well.
I'm pretty sure their statistics show that it reduces the amount of people that end up with their representatives, but that's probably because users get frustrated with it and give up. It made me switch off of Telus just so I don't have to deal with this crap bot.
Tried the Ada chatbot on Telus website and it was terrible. Bad enough to make me want to write a review about it. Give me a human all the time over this chatbot beast. What a waste of time. It's dumber than a 2 year old kid.
chat bot that tries tooo hard to be intelligent, thus giving you wrong answers.
bad experience with a site that uses this; because it doesn't answer the question 'give me email for support'
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
