Acumen Collection Omdömen 508

Delivered as stated on the correct day and time, brought the items into the house

Lovely stool

Absolutely fantastic elm table.. looks great in our new extension.. service and communication was great

The website listed the items in stock, delivery in 7 days. 8 months, a dozen chasing emails, texts and other attempts for answers, the items arrived. They were disappointingly different. Powder coated thin metal instead of raw steel, screws to support wood where simple tension was previously used. I was offered as a gesture of goodwill a set of metal floating shelves, which never arrived. The website, continuing to advertise the tables as in-stock for the duration of the 8 months. I will never buy from Acumen again.

My wooden stool is just lovely. It just looks so lovely and well made and will mature over time.

We ordered a table and bench in October for delivery before Christmas so we could host family. Unfortunately, the experience from start to finish has been extremely disappointing.

The table arrived in mid-December, but almost everything was wrong. The colour was incorrect — we ordered antique oak, but the table was very orange and nothing like the samples or photos. The spider legs sent were the wrong size, so the table couldn’t be assembled, the bolts for the bench were missing, and the black powder-coated legs were already chipped. When I measured the tabletop, it was also significantly smaller than what we ordered.

I contacted Acumen with photos, and Craig was excellent to deal with. He arranged collection and for the table to be remade. During the remake, I paid extra to change the finish to clear wax to avoid another colour issue and also requested a size increase. I was patient and agreed not to push for a pre-Christmas replacement because they said they were extremely busy and having courier issues, and I agreed to a February redelivery.

In February, I received confirmation the table was in finishing stages. I contacted them to double-check everything was correct to avoid further problems, and they assured me it was. However, on delivery day the table arrived damaged again and, unbelievably, with the wrong legs again, meaning we still couldn’t assemble it.

At this point I was extremely frustrated. Michael, the owner, offered a partial refund if I kept the incorrect legs, which wasn’t practical because it meant the table would not be correctly bolted. I was told I wasn’t entitled to compensation, though they offered to send a stool as an apology and a repair kit so I could fix the damage myself. Spending £1,500 on furniture only to repair it myself at home was not ideal, but by then I was mentally exhausted by the whole situation.

I was then told the correct legs would arrive the same day as the wrong ones were collected. I waited in and rearranged work again, only to find out they hadn’t been dispatched. I had to chase this myself. In total, I rearranged my plans five separate times for collections and deliveries before finally receiving the correct legs.

The table is now assembled, but honestly the experience has taken away from it.

Recently, the apology stool arrived with the wax repair kit, but again the wrong colour repair wax had been sent — something that could have ruined the table had I used it without checking with Acumen twice. The first response was that is was correct!!!

Truthfully, every stage of this order has had issues. While I understand mistakes happen, a company is judged on how they resolve them, and unfortunately even the resolutions repeatedly went wrong. It has been a very stressful and disappointing experience overall.

Great quality lovely finish really pleased with my purchase.

Dreadful customer service, still awaiting correct shelf brackets 3 months after the shelves arrived. Don’t purchase from this company

Simple to order, delivery was perfect.. the Quality of the furniture is very high standard..
Extremely happy with my purchases 😊

We bought a large table and bench's for our new extension. They look amazing, are of fantastic quality, and have proved to be a real conversation piece with visitors. Couldnt be happier with them.
Customer Service outstanding - we moved the delivery date a number of times due to the build, and it was never a problem. Cannot fault anything and would highly recommend.

Acumen's customer service has been excellent from start to finish. We were kept informed at every stage of the process and when the furniture did arrive, it was very well packaged. We are also very happy with the end product, it was exactly as ordered. 😀

We have just taken delivery of our table & Bench from Acumen and it has by far exceeded our expectations! The quality, the effort that has gone into the table & perfection of the rustic appearance is absolutely outstanding. I would 100% advise using Acumen.

The communication with Michael was 5 star + which made the process of ordering really easy, answered any of my question’s within hours and helped me all along the way. This was very much appreciated 👍

Don’t hesitate to use this company as you will not be disappointed 😃 Honestly 👍

Absolutely delighted with my dining chairs - they are even lovelier than I expected, and the quality is outstanding x Altho there were a few holdups with delivery date, the service more than made up for it. Michael kept me well informed throughout which I really appreciated and found very reassuring x overall I am extremely impressed and wouldn’t hesitate to buy from Acumen again Highly recommend!!

Great company, individual approach to the client, good communication. Product of the highest quality. I highly recommend it to everyone who values products made to last and that decorate any room.

The quality of the table and bench is second to none and is the perfect addition to my dining space. Acumen were very open about delivery challenges over the Christmas period, communicated effectively and were able to deliver my table in tome for Christmas. Highly recommend.

Great service.

Efficient service.

Timely delivery.

A good honest business providing great products (dining table is what I bought)

Ordered a long dining room table, and very pleased from start to finish. Ordering was easy, we were kept really well informed both during production and for delivery.

Finally we are delighted with the product, it’s absolutely lovely and precisely what we wanted.

Highly recommended.

Made to measure shelves are beautiful, well made and finished look fabulous in situ.
My only issue is with the fixings - 2 brackets with prongs fixed to the wall, the corresponding holes in the back of the shelves were extremely tight, even taking into account the weight of the shelves and the need to be secure. First shelf was difficult to install - used Vaseline on the prongs for the second and it slide onto place much more easily.

I recently bought a dining table, bench and some shelves for my new home and I love them! Customer services were really helpful when I asked for help with choosing the right finish! Everything arrived on time and was easy to assemble. I will definitely be buying more items!!

Great customer service, great product. Would highly recommend.