Their customer service team never answer their emails and there appears to be no other way to get in contact with them. Very disappointed. Would not recommend for this reason.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Beats any other compression I've ever worn. As a rugby player who has had 5 years out with shoulder and back injuries, having to frequently go over rehab and resetting posture, activeposture really he... Se mer
Företaget har svarat
The posture shirt has made running much more comfortable after surgery on shoulder. Easy to wash, but tricky to get off when hot and sweaty :-) Recommended trying the bra products to my hair dresser a... Se mer
I ordered from Active Posture and realised afterwards that I’d picked the wrong size. I emailed their support team quite late, expecting to hear back the next day, but Medita replied really quickl... Se mer
Företagsinformation
Skrivet av företaget
ActivePosture provides the unique, patented and medically approved Posture Shirt 2.0.
Kontaktuppgifter
ActivePosture Ltd., c/o DSV Accounting & Business Services, Suite 23 Colworth House, Colworth Park, Sharnbrook , MK44 1LZ, Bedford, Storbritannien
- 123 498 4902
- info@activeposture.co.uk
- activeposture.co.uk
3,6
Medel
205 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Activeposture
Thank you very much for giving us a review - Much appreciated :)
Svar från Activeposture
Thank you very much for giving us a review - Much appreciated :)
Help with putting on premium brace.
I sent an email for instructions on how to put on the premium brace but you have not replied. Please answer my query and provide details on the brace. I used info@ email address and I have struggled to put the brace on. I have also struggled with help from my brother. Please help or provide refund.
27 juni 2023
Svar från Activeposture
Hi Paul, thank you for your review and order with us.
I am sorry that you have been experiencing issued with your brace and that you have not been able to reach out.
A colleague has reached out via mail to you to help and find a good solution for you. We hope this can make your experience a positive one in the end.
Don't hesitate to reach out again if you need anything.
Kind regars from Team Active Posture
Good communication Ordered a product…
Good communication Ordered a product that wasn;t suitable & exchanged it. Easy process to do so.
26 juni 2023
Svar från Activeposture
Thank you for your review. Much appreciated :)
Although a bit tight to begin with
Although a bit tight to begin with, now OK with good support: all round positive effect.
18 juni 2023
Svar från Activeposture
Thank you for your review. Much appreciated :)
Svar från Activeposture
Thank you for your review. Much appreciated :)
Not happy at all !
Not happy at all !! Been waiting for 10 days for refund after they received my item back and nothing refunded yet !!!
26 juni 2023
Omdöme utan inbjudan
Svar från Activeposture
Hi Ferdan, thank you for your feedback and order with us.
We apologize for the waiting time on your return. We have indeed had some delays with the process and have today issued the refund for you return.
You should have received a separate mail regarding this.
Please don't hesitate to reach out to us directly by mail or phone if you have any questions about the return process, we're happy to help.
Kind regards Team ACTIVE POSTURE
It was far to small
It was far to small
And no label or information to send back to supplier. Plus it came later than the postage paid for
15 juni 2023
Svar från Activeposture
Thank you for your review! We are sorry to hear that you were not satisfied with the shirt. We do not send return labels with our parcels as it is a waste if they get thrown out.
However we offer a free return service which you can read about here: https://www.activeposture.co.uk/pages/shipping-and-return
We'd also love to help over phone or mail if you have any further questions :)
The package did not arrive on time.
7 juni 2023
Svar från Activeposture
Thank you for your review. We are sorry that the parcel did not come within the promised time period. If you have any questions regarding the order please don't hesitate to reach out to us and we will look into it for you :)
Svar från Activeposture
Thank you for your review. Much appreciated :)
Comfortable support
The product to very usable and comfortable and supportive. I couldn't do without wearing it
13 maj 2023
Svar från Activeposture
Thank you for your review. We are thrilled to hear that the support is helping you in your daily life!
Review of lumbar support belt
Delivery following order was very fast. Belt, for my wife with lumbar problems, fits well and, in these early stages, seems to give some pain relief.
25 maj 2023
I was uncertain as to how I had been…
I was uncertain as to how I had been charged for this item. My email enquiry was dealt with efficiently and in a friendly helpful way. The item was not suitable for my condition and I have received a full refund. I shall investigate other items in this company.
10 maj 2023
Order 4318
Order 4318. Returned 2 months ago via the correct methods and enclosed all paperwork and still have no refund. They don’t answer the phone and they don’t reply to emails. Furious.
25 maj 2023
Omdöme utan inbjudan
Svar från Activeposture
Hi Mark, thank you for your feedback!
We are sorry that you could not reach us by phone.
We saw your mail and responded within an hour, sometimes our response gets sent to your spam inbox so if you can't see it please check in your spam as well.
We hope the solution we reached by mail is satisfactory and again we apologize for the wait with your case.
Please don't hesitate to reach out if you have further questions.
Kind regards from Team ActivePosture
East to order and prompt delivery
29 april 2023
The top was too tight so I returned it
The top was too tight so I returned it. There was NO returns label or returns form in the parcel, so I printed and completed the on-line returns form and put it in the parcel which I returned to the return address .
You took payment of £79.95 on 29 April.
I have certificate of posting dated 04/05/2023
Please arrange refund. Thank you.
28 april 2023
Svar från Activeposture
Hi Margaret,
Thank you for your feedback, we take it to heart!
We are very sorry that you had an unfortunate experience with our returns system. We never send a return label or form with the parcel as we want to save paper from being sent out and not used, we therefore offer our online solution :-)
I have taken a look at this and refunded you for the order and you should receive an email confirmation within the next few minutes.
Please remember that we also have a direct phone line you can call or an email address you can mail us at where we respond within 24 hours, it is very important to contact us directly if something doesn't seem right.
Don't hesitate to reach out if you have further questions. We hope this solution was fitting and that it could make your experience a positive one in the end.
Kind regards
Team Anodyne
Excellent customer service!
Won't be able to comment on the efficacy of the zipped posture vest for some time but customer service is second to none. Originally sent under the wrong postcode and "returned to sender " it was reissued and sent out to me immediately without quibble and received within 24 hours.
1 maj 2023
Still waiting for refund
Shirt wasn’t suitable and I’m still waiting for a refund as they have not let Klarna know I’ve returned the item
28 mars 2023
Svar från Activeposture
Hi Kathrine, thank you very much for your feedback. We take it to heart.
I am sorry that the shirt did not live up to your expectations.
Unfortunately, we have had some technical issues which caused this delay and we are very sorry for the inconvenience this may have caused. We issued the refund the 3rd of May and you should have received a separate email regarding this.
If there is anything else we can do for you, please don't hesitate to reach out via email or on the phone.
Kind regards from Team Anodyne
Detta är Trustpilot
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