I can't praise this company highly enough, I damaged my newish air bed and although it was entirely my own fault, Active Era are sending me a NEW one as a gesture of goodwill. The customer services... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Good quality product. Easy to inflate and deflate and store away for next time. Perfect for putting up visitors for a few days. Fast delivery thank you. Would recommend this company.
Fast dispatch and delivery. This air bed seems very well made compared to more expensive ones I've had, not much air has come out by morning and I've had no puncture yet, I've been using this air bed... Se mer
Ordered an airbed,it ripped on topside so couldn't be fixed, they sent a replacement, upon first use the pump motor broke, to their credit they said they were going to refund me full amount as its hap... Se mer
Företagsinformation
Skrivet av företaget
Active Era is a leading manufacturer in sports and outdoor products fusing design and function for both recreational and professional use. Active Era’s range of air beds and sleeping bags are fast becoming the new industry standard.
Kontaktuppgifter
Ryland House, 24a Ryland Road, NW5 3EH, London, United Kingdom, Storbritannien
- help@activeera.com
- activeera.com
Har besvarat 20 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
You've reduced the price by £15 after I…
You've reduced the price by £15 after I bought it without giving me the discount?
Great customer service & warranty…
Great customer service & warranty honour on my air mattress that had a defective seam .
We have had one family group over using…
We have had one family group over using this king sized inflatable mattress.
It was completely acceptable and they had a good night sleep.
This is only after one week and I cannot comment on. It’s durability and it’s comfort after this timeframe.
Malfaiteurs
Y’a trop de chose à dire, fuyez, ce sont des ecrocs qui voleront votre argent et qui se croient intouchables.
Super Comfortable and Easy to Inflate
I'm really impressed with this air filled mattress.lt is Durable, Comfortable and Reliable. It is easy to inflate with the built-in pump which was ready in few minutes. Overall it is great quality mattress for the price.
Great product and service
We bought an AE airbed 3 years ago and it has served us very well. We recently had a puncture but Juliet was super helpful and has sent a repair kit swiftly. Great service and a very good product! Thank you.
Solution provided
After just over a year my airbed developed a slow leak which could not be pinpointed via troubleshooting steps. A replacement was promptly ordered for delivery which is much appreciated.
GC
Super Kaufleute
Super Kaufleute
Ehrlich hilfsbereit was soll ich sagen einfach gut gemacht.
Leider gibt es nicht mehr viele Firmen die so arbeiten.
Hatte zweimal ein Garantie fall und würde zu meiner vollen Zufriedenheit gelöst .kein wenn und aber.
Toller Kunden Dienst
5 Sterne und ein plus
Weiter so
Best Airbed Ever!!!!
I love my new Active Era airbed. It really is the most comfortable mattress I have ever owned and I would definitely recommend this product.
The customer service has been fantastic - you are kept fully informed from the moment you place the order to the point of delivery. The after care is also amazing. It is very easy to contact customer services and the representatives take full ownership until the issue is resolved. In my case, Angelica provided an exemplary service. I have been really impressed with the commitment shown and will definitely buy from Active Era again in the future! Thank you!
Excellent Customer Support
The customer support throughout was superb. Unfortunately my item was lost in transit, but the help I received to resolve the matter was great, I will definitely order from them again.
Comfortable Airbed
The airbed is just as described - easily inflates and deflates within 3 minutes. Plus, it is really comfortable to sleep on.
Great paddle board
Great paddle board! Comes with everything you need! Love the go pro holder and waterproof bag comes in very handy! Definitely recommend!
Excellent Customer Service and Hassle-Free Refund
I bought an air mattress from the brand Rate Active on Amazon, which broke after 8 months. I then contacted the manufacturer. Without any hassle, they refunded the full purchase price. My inquiries were always answered quickly – I even received replies on Sundays.
Active Era air bed - not fit for purpose (MASSIVELY dissapointing)
Purchased an 'Active Era Luxury Campbed'. On it's second use the tiny and (now I see) fragile plastic nipples which make the 'bayonet fitting' of the blow-up tube secure simply snapped off when the bed was being inflated. Inflation is now a 2 person job... one person to inflate and one person to hold the connection so the air actually blows in.
MASSIVELY dissapointing, as we were delighted with the first time we used it as the idea of using of the storage bag to blow the mattress up works so well and is rather easier than having to carry a stirrup pump everywhere! Wish I'd have known how fragile this item is before purchase :-(
Good customer service
Had some issues with the initial airbed but Myra was nice enough to help me with my issue and eventually replaced it. Thank you!
Excellent Customer Service!
After buying a mattress, I reached out to Active Era for assistance and was met with Excellent service from Daniela. She was prompt, professional, and genuinely attentive-making the entire experience smooth and reassuring. It’s rare to find such thoughtful customer care. Daniela truly went above and beyond, and I’m grateful for her support.
Highly recommend Active Era for their commitment to excellent service.
Excellent customer service.
The customer service i have received is amazing!
The mattress i purchased kept deflating during the night and I would wake up on the floor.
I reached out to active era and they were more than happy to help and they have arranged a replacement to be sent.
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