I’ve wanted to use my cycle to work scheme (Halfords) for years and never been able to find a decent bike that my LOC voucher value could cover. When it did, there would be some other catch, like no s... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordered a bike online from Activ Cycles and the next day received an email checking measurements to make sure I have picked the correct size. Bike was built and hand delivered by a mechanic who went... Se mer
I used ACTIV's free repair pick-up and drop-off service, as I am based in Canterbury. This all went very smoothly, and the repairs were done professionally and quickly. The team were also very clear i... Se mer
Service from my first telephone enquiry was excellent. Very knowledgeable about products, , very quick and personable response on the phone. Personally delivered my bike and took time to adjust it... Se mer
Företagsinformation
- Cykelaffär
- också i
- Butik med activewear-kläder
- Butik med cykeltillbehör
- Cykelklubb
- Cykelreparation
- Landsvägscykling
Skrivet av företaget
Activ Cycles has been Kent’s premier independent bike shop for over 30 years, with stores in Folkestone and Ashford. We are passionate about cycling and will always to go the extra mile to exceed customer expectations. We are proud to be a Trek Partner Store with an extensive stock of quality bikes and equipment across the full range of road, mountain, eBikes, gravel, cyclocross, hybrids and kids bikes. Free bike fits from our experienced technicians are available on all new bikes, with fitting studios at both of our locations. Fully-qualified Cytech mechanics are on hand in our workshops to accommodate your servicing and repair needs, and all our staff have a wealth of knowledge and experience to provide advice on any aspect of cycling. Beyond this, we strive to be a local hub for cycling and help get the local community out riding, promoting local events and shop rides. We are also pleased to be able to provide home delivery of bikes within Kent, Sussex and Surrey, bringing the in-store service to your doorstep.
Kontaktuppgifter
Unit 1 & 2, Kingfisher Business Park, TN24 8DG, Ashford, Storbritannien
- 01233 424 002
- sales@activcycles.co.uk
- activcycles.co.uk
4,7
Utmärkt
408 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Active Cycles Folketone
Steve, Liam and the team are great, never too much trouble to help and solve any bike problem you may have. Thank you.
2 september 2024
Omdöme utan inbjudan
Good service / eventually
Ordered via phone rather than internet, an altogether pleasant experience. Having some additional work carried out on the bike, appears to have caused some confusion, As the bike was then boxed up and forgotten about. Chasing the retailer should not be part of the buying experience, but hopefully this may help them improve their procedures.
24 augusti 2024
Good price and fully assembled bike…
Good price and fully assembled bike delivered to home.
21 augusti 2024
Great product and a good price
22 augusti 2024
Excellent service
Excellent service. Bought a Trek Roscoe 7 at a great price. Delivery was quick, bike was built and well packed in a box. Staff really helpful over the phone when buying the bike.
21 augusti 2024
Omdöme utan inbjudan
Ordered restrap luggage straps which…
Won't be using them again. Not good.
Ordered restrap luggage straps which were in stock at the time of order.
The wrong ones arrived a week ago and after a long phonecall I was promised that the correct ones would be sent asap. Next day I got a text saying new ones had been ordered and would be with them the next day.
It's now a week after that initial phonecall and no-one can / will give me an update despite texts and phone calls.
Won't be using them again. Mistakes happen but it's how you deal with them that makes the difference.
Edit : Avtiv cycles...in case it wasn't obvious I've still not got the item I ordered...instead I have a cheaper version that I didn't order. Great that you're going to improve the experience of others but I'd quite like you to fix my issue.
9 augusti 2024
Svar från ACTIV Cycles
Hi, we're sorry for the issues you've had with your order on this occasion. I'll be following up with our customer service team to make sure we handle missing items better, with more realistic shipping times.
Great product and good price.…
Great product but didn't receive any tracking info. Didn't know when the item would arrive but the guy was very helpful when we phoned.
9 augusti 2024
Professional with good communication flow
Informative, good communication flow and prompt service.
Very professional
9 augusti 2024
Very happy with my recent purchase
Very happy with my recent purchase, great price and quick delivery.
9 augusti 2024
Great service and price
Great service and price, my new bike was delivered by a bespoke delivery service. Excellent
7 augusti 2024
Really helpful and knowledgable
3 augusti 2024
Very clear and prompt communication
Very clear and prompt communication. Good price for bike. Quick delivery. Bike was damaged, possibly in-transit, they did what they could to try and help but I had to get my local bike shop to fix. Packaging was good/ no damage.
27 juli 2024
Trek Marlin 6 gen 3
Good selection of bikes, had the one I was after in the size that I wanted. Good price and quick delivery. Comes fully serviced and set up, with the bare minimum to set up.
25 juli 2024
2023 roscoe 9
Excellent bike at a great price. Bike well wrapped in a very secure tough box. Arrived promptly and courier very helpful.
Well happy with my bike and would recommend activ cycles to my friends 😎👍
19 juli 2024
Great service
Great service, helped out with delivery issues - great bike at the right price!
18 juli 2024
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