I ordered Polka raspberry plants in 2L pots. However, the plants I received were extremely small. They looked more like recently propagated plugs placed into larger pots rather than established 2-yea... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have submitted reviews before about Acqua Garden. I have been receiving vegetable plugs and plants from them for a number of years. These are speedily delivered and are always in pristine condition... Se mer
This is the second year purchasing Acqua Garden's pansies. Very good quality plants, a little expensive for a single tray but very economical if you buy 2. Plus fast delivery. What's not to like!
As usual speedy delivery and excellent plants. All safely packaged and watered. All plants were healthy. Never any problem with orders, easy ordering. Planting and care instructions available on lin... Se mer
Företagsinformation
Skrivet av företaget
Acqua Garden is an independent plants and garden products business, based in Oxfordshire. We are a modern company providing beautiful plants and other products through online sales channels. We offer fast delivery and seek to provide the best customer service possible. We love our customers. And we are all keen gardeners too. Gardening is such a wonderful, rewarding and relaxing activity and our central mission is to make gardening and growing fun, accessible and easy for everyone.
Kontaktuppgifter
55 Bloxham Road, OX16 9JS, Banbury, Storbritannien
- 01295981909
- info@acquatower.com
- acquagarden.co.uk
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Sold the wrong asparagus variety - admitted it, then did nothing
I purchased several ‘Red Burgundine’ asparagus crowns from Acqua Garden. The crowns themselves looked reasonably healthy and likely around two years old, so initial impressions were positive.
However, once growth started, it became clear they were not Burgundine. Instead of the expected red spears, they produced standard green asparagus - more in line with a common variety such as Connover’s Colossal. This is not a minor mix-up; varietal accuracy is the whole point when buying named asparagus.
I contacted the company and corresponded with Ayesha, who confirmed their supplier had made a mistake. Despite acknowledging this, no replacement or meaningful resolution was offered.
That alone is disappointing. What raises further concern is that shortly afterwards, the company began listing a wide range of asparagus varieties - many of them relatively hard to source in the UK. When I asked for basic details (age of crowns, origin, growing condition), they were unable to provide clear answers. The product images also appear to be stock photos rather than of their actual plants.
Based on this experience, I would think carefully before purchasing from them - particularly if varietal accuracy matters.
I ordered Polka raspberry plants in 2L…
I ordered Polka raspberry plants in 2L pots. However, the plants I received were extremely small. They looked more like recently propagated plugs placed into larger pots rather than established 2-year-old plants.
While they arrived alive, the size and maturity were disappointing and did not match expectations for the description. I accepted them at the time, but the size should be clearer for customers.
Celery was really good plugs
Celery was really good plugs, just waiting for rest, but communication is not that great
Disappointed that my order was…
Disappointed that my order was cancelled and although refunded there was no explanation or apology.
The best supplier of all garden plants.
I have submitted reviews before about Acqua Garden. I have been receiving vegetable plugs and plants from them for a number of years. These are speedily delivered and are always in pristine condition. Any communication I have with the company is always friendly, attentive and professional. I am glad that I found Acqua Garden and would go to no one else for all my garden vegetable and plant requirements. 5 stars every time. Colin
Very good quality bedding plants
This is the second year purchasing Acqua Garden's pansies. Very good quality plants, a little expensive for a single tray but very economical if you buy 2. Plus fast delivery. What's not to like!
I’ve not received anything
I’ve not received anything! Order submitted then zero communication. Phone number doesn’t connect and no reply to emails. Scam??? Gutted as website fab with great products.
I have not yet received any of my…
I have not yet received any of my orders apart from some free chard as an apology for not getting some tomatoes that still haven't been delivered.
Very healthy plants
Very healthy plants. There was a slight delivery issue, but the customer service and willingness to rectify was faultless. Would defo order again.
Choice of plants
Choice of plants. Reliable quality. Very helpful service. Finally prompt delivery Just what a gardener needs.
Excellent advice and speed of delivery
Well wrapped and order delivered…
Well wrapped and order delivered quickly.Good all round.
Fabulous and 'Wow'! :0)
The christmas cacti I received exceeded all expectations, it was quite simply stunning. Absolutely choc a block with beautiful flowers and buds. Absolutely delighted.
Superior plants
Superior plants
Great communication with customer.
Good packing
Great special offers
Excellent customer service
Excellent customer service. My order was a little delayed, without prompting, Acqua Garden sent a complimentary tray of plants as an apology. When my order arrived the plants were of great quality and well packaged. Would definitely recommend.
Received wrong plants
I ordered Bella winter spinach plants but received renegade which is a spring planting spinach. I have planted it but not sure it’ll do any good. On the plus side the plants were securely wrapped for postage, are healthy and arrived promptly.
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