Ackroyd Legal 

Poor service during house purchase. Did not care about me (the paying buyer). More concerned with pushing the deal through with my estate agent and communicating sensitive information to them without my consent. Also overcharged me on final completion statement and did not refund me.

Samantha was very efficient and responsive throughout the process. Most of all, she was patient and understanding.

Would give nil stars if possible, do not use, Kumaran Moorthy, he advised the whole chain that he had requested funds from a lender to exchange and complete contracts on the same day, this was untrue as he hadn't even sent the form in so the move fell through the working day before completion. He spent 2 months not answering calls or E Mails and generally delaying the proceedings in everyway he could.

We are having an awful experience with this law firm. The completion date was missed. There is no communication from their paralegal Rania. I do not recommend this law firm.

I am writing this review to help others avoid unnecessary stress. I would strongly recommend considering an alternative firm, even at a slightly higher cost, as it may save both time and inconvenience.
Our experience was highly unsatisfactory and ultimately resulted in a missed completion deadline. The process began with an error at application stage, where only one applicant was recorded despite two being clearly listed on the title and mortgage offer. This took over a week to resolve, with minimal communication and significant effort required to obtain a response.
Further delays arose during identity verification. Despite multiple submissions of high-quality documents, these were repeatedly rejected without clear explanation. Only automated responses were provided, with no practical guidance on how to resolve the issue.
Overall, the combination of poor communication, inefficient processes, and lack of support made this an extremely frustrating experience.

After 2 years and 9 months that I completed the purchase of my property, Ackroyd has been unable to register my title with the Land Registry.
They have not communicated their difficulties or lack of consideration on the issue to us and they left us chasing for over two years.
They refuse to consider any reimbursement .
Appalling and unprofessional

Qamar Shahrour was amazing, always on hand to answer any questions we had and made the whole process of buying our first home so easy, we would highly recommend using Akroyd Legal.

We had an extremely poor experience with this firm during our property purchase, and the whole process became far more stressful and draining than it should ever have been.

Our transaction dragged on for over 9 months, with repeated delays, contradictory communication, and issues constantly being raised at the last minute. We were told several times that we were close to completion, only for new problems to appear each time. It felt like we were stuck in a constant cycle with no real progress.

Communication was a major issue. We were often left confused about what was actually happening, particularly around compliance checks. We were never given a clear or realistic timeframe, and were repeatedly asked for information we had already provided. The whole process felt unnecessarily complicated and poorly managed.

We escalated our concerns on multiple occasions, but it did not feel like management took any meaningful steps to resolve the situation or move things forward, which significantly reduced our confidence in the firm.

The individual handling our case is no longer with the firm, which added to the lack of continuity and disruption throughout the transaction.

We also incurred additional costs along the way, including compliance-related fees and insurance we were advised to put in place ready for completion — which ultimately did not happen. This added financial pressure to an already difficult situation.

After months of stress and uncertainty, we made the decision to move to another solicitor just to try and save the purchase. The new firm completed everything in just 5 weeks, which clearly highlights how poorly things had been handled previously.

This experience was incredibly stressful, time-consuming, and emotionally draining.

We have now referred the matter to the Legal Ombudsman.

We would strongly advise others to avoid using this firm.

I am extremely disappointed with the service I have received from Ackroyd. During the process of selling my house, the new buyer requested an indemnity policy. Ackroyd initially assured me that no such policy existed and that none had been arranged during my original purchase.

However, after further investigation, it became clear that an indemnity policy had in fact been put in place by the developer years ago. This is something my lawyer should have identified and verified from the outset. Instead, I was given incorrect information, which has caused unnecessary stress, delays, and a lack of confidence in their professionalism.

I expect a solicitor to carry out thorough checks and provide accurate advice, especially in matters as significant as property transactions. Unfortunately, this experience has fallen well below that standard.

I would strongly advise others to carefully consider their choice of legal representation based on my experience.

The process with Ackroyd Legal has been very smooth and our case handler, Samantha Solway has been very professional and efficient. It has also been carried out in a very short time frame, which has helped us in many ways.

After selling the house of my ex husband, after his death, I received a council tax bill for the coming year. I emailed Nima Attaie explaining the situation and in no time at all was sent the information I required. Very efficient and friendly service

I am extremely disappointed with the lack of professionalism from Ackroyd Legal. As an overseas seller (Case Ref: LB.LB.24.40427), I have been completely ghosted by my solicitor, Luisa, for over a month.

I have a buyer ready and waiting since January 2026, and the buyer's solicitor has been chasing for weeks with zero response from Ackroyd. This silence is jeopardizing my £18,000 property sale and causing significant financial risk.

Despite multiple emails and attempts to contact their team, I have received nothing but automated marketing newsletters while my actual legal matter is ignored. Their 8-week internal complaint process is completely unacceptable when a property completion is at stake.

I am now in the process of reporting this matter to the Legal Ombudsman and the SRA (Solicitors Regulation Authority) for professional negligence and breach of conduct.

WARNING TO OTHERS: Do not use this firm if you require a responsive or reliable solicitor. They will take your deposit and then disappear when you need them most.

Fiona was brilliant throughout my first property purchase. As a first-time buyer I was not always sure what to expect, but she made sure I always felt in safe hands. She walked me through everything clearly, made sure I had all the information I needed, and was always upfront about what was required from me at each stage. Whenever I had a question or needed a bit of reassurance, she was always there. I could not have asked for more. Thank you, Fiona.

Firstly, if you are looking for a one star hit piece review, this isn't it. However, if you are looking into a reason why they are one of the cheapest solicitors to assist you in buying a house, read on.
TL;DR - they didn't really help. You are probably better off going elsewhere.

We had a solicitor in training, who has been named in other reviews on this site. Repeatedly. I'm not going to do that, because I believe people can improve their skills over time. He was presented to us a solicitor, but did not offer any legal advice at all. He also didn't return calls. Or emails. Chasing emails and getting left on hold was my lasting impression of Ackroyd Legal.

We complained, but their complaint process takes 8 weeks, no good if you are in the final stages of buying a house. There was some hilarious phrasing on the receipt of complaint email too- "We're sorry you felt the need to complain". The onus is all on the person complaining. Asking for an experienced solicitor to actually help you through what is a very stressful process will be revealed to cost much more than the original price you were quoted. We had to stay with Ackroyd Legal because we close to completion - we didn't trust them to hand over to another firm in a timely fashion either, so we were stuck with them all the way to the end of the line. They crunched everything in a couple of weeks at the end of the process, and even then they still ghosted us. In the end we took to copying in their complaints team and their head of compliance to make sure someone had eyes on the ball. It was wise to take documents to their offices by hand - I felt certain they would not have been added to our file if I had not done so.

The other side's solicitors were laughing at our 'solicitor', and having no real legal representation meant we were at a disadvantage throughout the house buying process. This has cost us in terms of getting repairs done before we moved in, and their glacial response times cost the other side at least a month's mortgage - if you are looking to maintain good will with the selling side of a house sale, Ackroyd Legal may not the solicitors for you.

An aside, Ackroyd Legal have been extremely proud of their Trustpilot rating - it is mentioned in their hold music (which you will get to know well) at 4.7, but is now at 3.7. Every reply they make to a bad review they get on here talks about how they are learning, but are they? Do they even fully read the reviews? Why vow to learn lessons and then not deliver on that vow - surely that is lip service of the worst possible kind?

If they could get zero stars, I would give them that, but as I can't, I will say that star is given as a warning for you as a customer. If you are paying a cheap solicitor you will end up paying for far more than your initial savings, and only really getting a warm body to take fees and hold on to your sale until it is time to complete it with a crunch. My suspicion is that this is common industry practice unless you are willing to pay more than double to get actual help and support. My advice is to do research and find a local solicitor who may charge a little more but who will actually be present and available to help you.

I’ve had a really excellent experience working with the Ashkan Nejad Team, particularly Nima Attaie. From the outset, the communication has been incredibly slick, clear, and consistent, which makes a huge difference in what can often be a stressful process.

Nima and the wider team are not only highly professional, but also very informative and proactive. There were constant follow-ups and regular updates throughout, so I always felt fully in the loop and confident in how everything was progressing.

It’s rare to come across a team that operates with this level of efficiency and attention to detail, while still keeping things effortless from a client perspective.

I would have no hesitation in recommending Ashkan, Nima, and the wider team to anyone in my network or anyone looking for a truly professional and reliable service.

When I spoke to Allison on the phone she was incredibly supportive, lovely conversation and she was accommodating.

Sofia was so helpful on the phone. Such a lovely young lady.

Terrible experience. Never responded to my emails or my calls. I had to wait on hold on the phone for over an hour every time just to be told that my case handler was not available. It felt like every week I got a new handler as the old one had apparently "quit". Eventually led to my sale failing to go through and me wasting thousands of pounds and months of my life.

If you need conveyancing, there is only one "way" to look, that is Samantha "Solway". Experienced and highly knowledgeable, efficient and attentive to detail. Rapid response to all of our questions and queries. She managed our completion ahead of schedule, saving us interest payments. Will definitely be using Samantha again and can recommend her services with no hesitation whatsoever. Thank you Samantha and the rest of her support team too.