Ackroyd Legal 

I recently had dealings with Dan Gochev who was very friendly and approachable.

Maryam Kahn has been extremely helpful from start to finish for a transfer of equity. Kept me fully informed throughout the process and was extremely professional. I would have no qualms recommending her and Ackroyd legal.

From the first call I made, I received a helpful & professional service. I had the pleasure to have Maryam Khan to take my case. All communication was smooth and always kept me up to date on the different steps.
I would highly recommend. Thank you team! Stefania

Sumaiya Anjum was fantastic and represented me very professional and was always available if needed.
End goal was achieved with very little problem.
Would use again

We was recommended this firm through my mortgage advisor the service is terrible communication is very poor they charged me £500 and £250 to start the process as was selling and buying as you aware the chain some times on a house purchase breaks then we decided we are not selling I then emailed Muaz and said will not be going ahead and we are just buying our house and staircase up to 100% he didn’t even say once as you paid all these fees already I can complete the sale just so you can buy your current house instead refund me £150 out of £750 then I told my mortgage advisor I don’t want to use them today and I had another quote from them today to do the same work I could not believe it I said I’m not happy to use this firm, so we are now looking for a firm who want to help and not just take money and does not reply to your calls or email I even called in on reception so many times promised to get a call back never did,
I sent so many emails asking how much will be refunded to me and when I got my money returned only £150 what a joke, customer service is a very important part and I’m in customer service but I would never treat my customers like this I would recommend do not use, I even had to get the manager involved and she didn’t seem to bothered as well her name was Ayesha just shows you how they do business,

I have never encountered such a chaotic and frustrating onboarding process from a conveyancing firm.

Within days of instructing Genevieve Snow at Ackroyd Legal, I discovered multiple contradictions in their own paperwork. The engagement letter stated a £35 payment on account in one section and a £150 payment on account in another, leaving me to chase them to find out which figure was actually correct. The portal instructions were equally confusing, and the login credentials provided failed to work as instructed.

What made matters worse was the complete lack of ownership when these issues were raised. Despite providing screenshots showing that I had followed the instructions and that the portal credentials did not work, I was repeatedly told to use the very same credentials and processes I had already tried. It felt as though nobody was actually reading my emails before responding.

The communication was astonishingly poor. I was told to contact the phone team, only for the phone team to tell me to wait for an email response. When I eventually spoke to my case handler, I was met not with an apology or an attempt to resolve the problems, but with blame-shifting and defensiveness. Rather than acknowledging the errors and inconsistencies that were causing the issues, the impression given was that everything was somehow my fault.

The most worrying aspect is that these problems occurred before the legal work had even properly started. If a firm cannot provide accurate paperwork, consistent instructions, or basic customer service during the onboarding stage, it does not inspire confidence in its ability to manage a property transaction involving hundreds of thousands of pounds.

Based on my experience, I would strongly advise prospective clients to look elsewhere. There are too many conveyancing firms available to accept this level of incompetence, contradictory information, and poor client care.

Really poor service. Amaan Ahmed and his supervisor Aisha never answer the phone nor reply to emails. I am not sure what they actually do at work. Avoid.

Today we successfully completed our re-mortgage and the whole legal process was handled professionally by Mohammed Munshi, his replies were prompt and always provided clarity to all our questions. Highly recommended

The response times i have currently received are rapid, makes me feel like i matter to them and i feel supported whenever i need to ask a question.

The service by the Elash team is slow, deceitful and pathetic. Worst law firm ever. The constant delays, rejected calls and emails, the unprofessionalism, and the lies told about the progression, or rather non-progression, of my matter was outrageous! Asked to speak to the manager, Matthew, and no help. Constantly dodging calls and refusing to assist to get things done. If the manager is like this, what can be expected from the staff. DO NOT USE unless you have months and years to wait for your matter to even get anywhere.

Would not use or recommend. Amaan Ahmed offered appalling service from start to finish causing huge delays in my chain and on completion day delayed sending the funds so late that i was unable to access my new home until 5pm incurring over £300 in removal firm waiting time fees and distress for everyone involved. He also lied about the time of fund transfer time, witnessed by my agent. He then took until just before 5pm on the NEXT working day to transfer my settlement. He almost never returned emails or phone calls. I have raised a formal complaint. and if i do not hear a response i will refer to Legal Ombudsman.

I had an excellent experience with Ackroyd Legal
(Nicholas Martinez) during the purchase of my home. From start to finish, the team was professional, efficient, and highly responsive.

The solicitors kept me informed throughout the entire process, explained everything clearly, and handled every detail with great care and expertise. Their communication was outstanding, and they were always available to answer my questions and provide reassurance when needed.

Thanks to Nicholas Martinez their dedication and professionalism, the whole conveyancing process was smooth and stress-free. I would highly recommend Ackroyd Legal to anyone looking for reliable and high-quality legal services when buying a property. Thank you to the entire team for helping make my dream of owning a home a reality!!

Would not use or recommend. Muaz Bajwa unable to follow clear instructions and ended up raising formal complaint. Failed to put right their mistakes so referred to Legal Ombudsman.

Yaser Sekanderie was the solicitor that dealt with both of our deals .He did a great job and we were very happy with him.He was efficient,quick and available at all times .I would highly recommend him and no doubt will be passing all of my next deals to him.10/10 for him!

We were auto-signed this company by our mortgage provider when remortgaging.

Quite frustrating to work with. All files they send are .docx documents attached to an email with random file names. It all looks very spammy. They also send a lot of emails with 'approximation' figures in which caused a lot of confusion. A lot of automated responses with no real clear point of contact.

Qamar Shahrour Was outstanding when dealing with my case, would use her and ackroyd legal again and again if I needed to.

Recommended to me by underthehammer auctions as needed to source same day. Didn't do due diligence on them before (wish I'd checked trust pilot prior to taking them on!!)

Ackroyd are completely useless and must spread their staff so thin and take on far more than they can handle - and have no care that their clients are then neglected / left in the dark.

Ignore any positive reviews as I expect they are fakes - take note of the negative ones.

Didn't speak to anyone start to finish, blunt responses which you wait days for which don't offer any advice and pretty sure lack of effort led to me paying more than I should have towards seller fees.

Don't expect a call back or to ever speak to your assigned representative over the phone.

Only positive is after a lot of panic we did complete within 28 days.

Safe to say I emailed to follow up on something after completion (a month ago) and haven't been responded to - not surprised.

Hi, I am not kind of a person who leaves a bad review, but when it happens it means I have been pushed to my limits and beyond.

It has been my bad luck to have to deal with Ackroyd Legal, who deserves less than 1 star if there was any.

An incompetent solicitor was assigned to my case (Muaz Bajwa), who had the worst communication skills that I’ve seen in my whole professional life. Unable to respond to e-mails in a timely manner, needed constant reminders, unable to understand basic instructions. To that point I had to send e-mails to him, and put the other side’s solicitor in the CC just to ensure my e-mails would reach him, because I couldn’t trust the skills of this incompetent solicitor.

I sent an e-mail to the firm last November (November 2026), requesting to have him replaced, yet nobody from the firm bothered to contact me to find out what’s going on. I even went to the firm, and met him in person, and told him bluntly and to his face that I’m not happy with his communication skills, still nothing changed.

Throughout this engagement I couldn’t get a full funding for the property, because it was de-valued by the bank. I got funding but it was £30K short due to valuation.

The disaster took place when the other side’ solicitor asked me bluntly not to put him in the loop of my e-mails. I obeyed that and stopped doing so. On 8/5/2026 the other solicitor sent me a new deal for the property in question and this incompetent solicitor sent it to me. I responded the same day, and told him that I couldn’t understand the specifics of the deal and requested clarification. Then he SLEPT on that e-mail for a WHOLE MONTH.On 8the of June the other solicitor has sent an e-mail suggesting that the developer is withdrawing from the sale. That meant losing my deposit of the £26K, whixh is lost because of this incompetent solicitor. Thanks to his POOR communication skills.

The same day I sent him an email requesting a call to understand my legal position, no response. The following day I raised a complaint to this firm. Has he admitted and apologised for his failure? no, instead he became so unprofessional and demanded I withdraw my complaint. Not only that, but also the complaint manager (another incompetent solicitor) named Peter Benjamin, took a decision to side with his solicitor, and NOT to FOLLOW the Complaint Procedure, which states clearly that I should have the opportunity to present my evidence for their malpractice, and be invited to the office if needed, and that didn’t happen.

I gave them several days to handle the matter professionally, and they failed to do so.

Not only they cost me to lose my deposit of £26K, but also losing the fee that I paid them, and on top of all of that, they ended this engagement abruptly and unprofessionally.

Still, I’ll complain to the Legal Ombudsmen.

Totally not recommended and should be avoided at any coat.

Happy to share more details in private if necessary.

Jay

We had Aisha Ahmed as our solicitor for a property purchase in 2025 .
Aisha was thorough and professional throughout.
What was very much appreciated was her willingness to help when we needed some documentation after completion as my laptop with all downloaded documents had ceased working.
She was very approachable and speedy even though we were no longer clients of hers. This was above expectations and truly appreciated- something that seems to be getting rare these days .

I called in June to explain I needed a fast sale of my half of an inherited property. I explained the difficult relationship with the purchaser, and need for speed, and was told this could be accommodated. In October the agreement pack had had only just been sent for signing, by which point my relative lost their mortgage offer. No apology, no final email to acknowledge it had fallen through. NOTHING and it's 1 year later. I am so angry and disappointed as I still do not have my inheritance. This effects people's lives, but you are just ignored and fobbed off. Don't take on work if you're too busy!