Ackroyd Legal 

Absolutely shocking service! completed on a property 2 years ago! they still haven't transferred the property in my name! call them back and they hang up on you! I would give them a -10 but thats not an option!

Ackroyd is fantastic if you
- want stress
- want a fantastically unprofessional service
- want solicitors with no knowledge
- want service which you dread
- want to always be unanswered. Response rate maybe 5 percent, if that.
- want to be lied to
- want someone doing something they don't know about
- want a company that valued feedback so much so that complaining to CEO will get no response. Calling/emailing complains managers for response will be unanswered, despite several attempts.
- want a company that keeps your money for days after bank released it.
- want a company that gets your deals delayed and other deals potentially cancelled because of their incompetence and laziness.
- want a company that appears cheap but you end up paying far more in delays/incompetence costs

Or you can avoid all of this and NOT go with them. (Never had this inexperienced, unprofessional and awful service in my life).

Worthless organisation. Don't understand why the bank chose this firm. Till the last date of completion , their system showed my id proof has not been accepted and their automated mailing system kept me worried till the last date. Not even worth a single star , Avoid at all cost if you want a hassle free mortgage

Sarah Shaw thank you for your prompt assistance and for taking care of all the paperwork so efficiently. I truly appreciate your time, effort, and professionalism. Your help made the whole process smooth and stress-free.

Possibly the worst solicitors I have ever had dealings with. Constantly chasing, will not return any calls. in fact, they normally don't answer the phones, if they do they hang up straight away. Didn't adhere to court deadlines, coursing a lot of additional stress for me. I was never able to speak with anyone, even when i put a complaint in they ignored me. They were terrible at liaising with other solicitors. Months later i still have no paperwork and confirmation i own my property from them. Even on completion date it wouldn't of gone through without my contacting my bank. My bank had gave me more information and guidance than a legally trained conveyancing solicitors. I was doing their job that i was paying them for!! absolutely ridiculous firm!

Qamar Shahrour helped me through the process of buying my first property and made sure the completion was completed exactly when agreed and answered any questions I had and reassured me to ask more if needs be.

Thanks Qamar.

Maryam was very helpful and worked hard so I could reach completion on the date that I needed. She was thorough and communicated well with me throughout the process. Thank you for her support.

I have just completed on a Transfer of Equity. Maham was extremely helpful and efficient. Made the whole process very easy. Fees were well below the other quotes but still got excellent service. Would definitely recommend them to anyone and will use their services in the future.

very professional, polite and always tried to help

My experience with Ackroyd Legal was extremely disappointing and, unfortunately, became a real nightmare.

I could mention 20 or more issues, but I’ll highlight some of the main ones:

1. Very poor communication: It was extremely difficult to get a response to calls or messages. I was repeatedly given excuses such as, “She’s in a meeting,” “She’s off today,” or “She’s speaking to someone else but will call you back.” Very rarely did anyone actually call back when promised.
2. Extremely slow progress: After around five months, they had only just started raising enquiries. After approximately eight months, the process had deteriorated to the point where I had no choice but to withdraw from the purchase.
3. Poor customer service: I found some of the communication unnecessarily rude and difficult to deal with. Communication was often unclear, which made an already stressful process even more frustrating.
4. Poor management and lack of accountability: Despite sending numerous emails, I received no response from the person managing my case. When I tried to contact her directly, my calls were not accepted.
5. An extremely stressful experience: After paying the initial £400 deposit, I often felt completely left in the dark. It felt as though I was expected to chase constantly just to find out what was happening with my own purchase.
6. Refund dispute: Even after the purchase fell through, my money was not refunded. I was told that the seller’s solicitor had been too slow and that this was the reason for the delays. However, I was in direct contact with the seller throughout the process and had a very different understanding of the situation.

The whole experience was incredibly stressful and disappointing. Buying a property is already a major financial and emotional commitment, and you expect your solicitor to make the process easier, not add to the stress.

Based on my experience, I would strongly recommend doing thorough research before instructing Ackroyd Legal, particularly if you expect regular communication, effective case management and a reasonable level of customer service.

I sincerely hope that other clients have a better experience than I did.

Yes, everything went easy with Sarah Shaw.

the way they handle calls is worst than anyone I have experienced in my whole life, especially they are regulated professional firm of solicitors

I am extremely disappointed with the service I have received from Ackroyd Legal.

My property registration has still not been completed, despite numerous follow-ups over an extended period. The delays have had serious financial consequences for me, including preventing me from completing a remortgage and leaving me exposed to ongoing bridge finance costs.

Throughout this process, I have repeatedly had to chase for updates and clear answers. Communication has been slow, and I have often been left uncertain about the status of my case or what was being done to resolve it.

Purchasing a property is stressful enough without having to worry about whether essential post-completion work has been carried out promptly. I expected a much higher standard of service and a greater sense of urgency given the financial impact these delays have had.

Based on my experience, I cannot recommend Ackroyd Legal. I hope they review their post-completion processes and communication with clients so that others do not experience similar difficulties.

Utter unless company, basically the same as all the other 1 star reviews. Be warned!!!, avoid at all costs, resulted in our mortgage offer timing out after 8 months of going backwards and forwards, now we have to start all over again.

I would like to write this review with great positivity with my experience I had for few weeks regarding my transfer equity, I would like to thank you Maham Baig for very helpful and quick response I have received.
I highly recommend anyone looking for professional services Acroyd do.

I had an excellent experience with Nicholas Martinez, who helped me with the purchase of my first property in London.

From start to finish, the communication was clear, professional, and very fast. Nicholas was always available and consistently responded to my calls and emails promptly, which made the whole process much easier and less stressful.

I’m satisfied with the service I received from Nicholas and would highly recommend him to anyone looking for a reliable and professional solicitor.

Excellent service from Nicholas Martinez, thank you for all your help!

Terrible service from start to finish. I have never experienced so much stress during a property transaction. Over five months I sent hundreds of emails and made numerous calls that went unanswered, and I repeatedly had to resend documents I had already provided.

When I raised the lack of response and other concerns with a senior member of the team, Aisha Ahmed, I was told she was managing 70 clients and didn’t have time to respond to me the day after my email. There was no acknowledgement of the stress this caused, and no attempt to offer reassurance or support, just a flat explanation of workload and very defensive tone. There was a complete lack of seniority on the account at all.

We used a different solicitor for our purchase, and the contrast in communication, responsiveness and overall service was stark. I would not recommend this firm based on our experience in fact I would say avoid at all costs.

Awful company. Amaan Ahmed does not progress things and does not reply to emails or telephone calls. If you raise it with the head of conveyancing, Aisha Ahmed. She is equally ineffectual at actually getting the work done. I will avoid them like the plague and be sure to look at all the one star reviews in future, I not that some fake 5 star reviews have been removed, I imagine most of the remaining 5 star reviews are fake or prompted.

We used Ackroyd legal for a property purchased at auction.
We had 28 days to complete the transaction and Sunny and his team of paralegals were fantastic.
Sunny worked miracles to get the sale completed in that time.
A genuinely nice person to deal with and very, very good at what he does.
A huge thanks from us for all your hard work and help with this.
If you’re purchasing a property and need the sale completing quickly and efficiently I would highly recommend Sunny Sandhu at Ackroyd legal.

I am a first time buyer and had a really good experience with Zidane at the quote stage and decided to go with them.

Price was very reasonable.

Onboarding was straightforward.

My solicitor was very polite.

But…..
As a first time buyer I had no prior knowledge of the process of buying a house and I feel like it could have been made more clear to me.
I called a lot because I was unsure what was happening.
I never got a call from my solicitor any new information I got came from me calling them.
At time I felt like a nuisance because I’d call and be told my solicitor was too busy to speak with me and send an email, which quiet often I got no reply on.

I had to chase a lot for the report on title and I got it the day before we exchanged and completed.

The most stressful time was when we got the final invoice which included other charges from the seller side , again as a first time buyer I had no idea what these charges were and panicked it was extra charges on top of the agreed price. when I called I was somewhat panicked and was really upset to be be told I was acting rudely ( I really didn’t think I’m was)
I understand to a a seasoned solicitor I may have been a tad annoying in asking for updates but as a first time buyer it’s been such an unknown experience I feel like more communication from them would have calmed my concerns down.

Overall it all went ahead as planned and that’s good, my solicitor was polite and got the job done.