Ordered a coat over a year ago, nothing has arrived. I accept I’ve been scammed. Don’t use this company. You will get scammed out of money and never get your merchandise.
Acewonders
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Det här tycker kunderna
The worst consumer experience I’ve witnessed. Ordered 5 t-shirts in May 2025 and still not received them as of January 2026. I’ve emailed multiple times and “Lynn” keeps apologising stating they are w... Se mer
Lynn, our customer service rep, was super fast in addressing all our concerns! The shirtss took a bit longer to arrive, but once we reached out, Ace quickly got things moving and made sure they were d... Se mer
AVOID! Note the huge 45 day delivery timescale. They will take your money and you wont receive anything up to this time and not sure if it comes later. Had to get a refund through paypal as cancellati... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Acewonders® is a dynamic and innovative urban fashion wear brand that offers a unique combination of quality, comfort, and class. Our mission is to provide our customers with clothing that not only looks great but feels great too. With an extensive range of clothes, we make sure that you will always have the right outfit for any occasion. Our clothing line includes both Men's and Women's wear, with a wide selection of Tops and Bottoms. From trendy t-shirts and hoodies to stylish pants and shorts, we offer a diverse range of options to cater to every style and preference.
Kontaktuppgifter
Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy Central, 999077, Hong Kong, Hong Kong
- support@acewonders.com
- acewonders.com
SCAM An update on my previous review
An update on my previous review.
Still believe it is a SCAM site with good “customer service” to drag things out relying on people to give up.
I’ve now processed a refund on PayPal - see if they can do any better.
Can’t wait to see the response to this - more nice words but no action would be my guess.
AVOID AVOID SVOID
20 maj 2025
Omdöme utan inbjudan
Svar från Acewonders
Hello Richard,
We're truly sorry that you're still feeling disappointed, that’s never the experience we want any of our customers to have.
We understand your frustration with how things have been handled. Please know we are not here to drag things out or avoid responsibility, our team is reviewing your case again to ensure we provide a proper resolution.
We’ll follow up shortly with an update, and we truly appreciate your patience. We value every customer and would love the chance to make things right.
Sincerely,
Acewonders
Ordered items a month ago…
Ordered items a month ago have yet to receive anything , customer service is not good at all. STILL waiting for a response, still waiting for a confirmation email that they have shipped anything. Poor excuse for a company that offers 10-20 day shipping within US.
19 maj 2025
Omdöme utan inbjudan
Svar från Acewonders
Hi Brittany,
Thank you for your honest feedback, and I’m truly sorry for the delay and the frustration you’ve experienced.
We understand how upsetting it is to place an order with the expectation of receiving it within a certain timeframe, especially when our website states 10–20 day shipping within the US, and then not hear back with clear updates. I want to sincerely apologize for the inconvenience this has caused you.
The delay in your order is due to a recent backlog we’ve been working through, and I completely understand that this is not an acceptable excuse. I’ve personally urged our team to prioritize your shipment and make sure it’s being handled with urgency.
I also want to acknowledge your concerns about customer service. We know we haven’t met your expectations here, and we take that seriously. We're actively working on improving our processes so that every customer receives timely updates and the support they deserve.
We truly appreciate your patience and the opportunity to do better.
Warm regards,
Acewonders
Dont do it
The material is very thin and unfinished edges not overlooked, sizing is waaay off.
Experience - requested tracking number after a week was advised no stock asked to cancel would not cancel even when had no stock
It arrived ordering XXL equivalent to a size 14 on site fits more size 10/12 girls not womens
*** Insult to injury zero return policy not interested in customer satisfaction pretty upset will post in google reviews as well to prevent anyone else from making the same mistake I did
Order number 26343
15 maj 2025
Omdöme utan inbjudan
Svar från Acewonders
Dear Malita,
We're truly sorry to hear about your experience, this is definitely not the level of service or quality we aim to provide.
We take your feedback seriously, especially regarding the sizing and material, and we apologize for any inconvenience caused by the delay and cancellation issue.
We'd love the chance to make things right. Our customer support team has already reached out to you with a solution, and we hope it helps make things right.
Customer satisfaction is very important to us, and we genuinely want to resolve this.
Thank you for bringing this to our attention.
Best regards,
Acewonders
Do not ever order from this website
Do not ever order from this website. If I could give them a negative rating I would. I ordered two items on February 27, 2025. Within a few days they let me know that the items were on backorder. Since one of the items was a winter item and a gift I told him I no longer wanted it and I requested a refund. That was on March 3, 2025. Lynn from Ace wonders wrote me back and told me that it would take 5 to 12 business days for my refund to come in. it’s now May 7, 2025 and I’ve received nothing. And all they keep doing is telling me they’re talking to their finance department and she’ll get back to me and blah blah blah. Do not ever order from them again!
3 mars 2025
Omdöme utan inbjudan
Svar från Acewonders
Hi Kathryn,
We're truly sorry for the frustration and inconvenience this experience has caused you. This is certainly not the level of service we aim to provide, and we completely understand your disappointment, especially given the delay and lack of timely resolution.
Please know that our customer support team has responded to your recent emails and has already re-escalated your case, urging our finance department to prioritize your refund as a matter of urgency. We know you've been waiting far too long, and we’re genuinely sorry for that.
Delays like this are not typical of our service, and we’re taking your feedback seriously to ensure situations like this are handled better moving forward. We deeply appreciate your patience and are doing everything we can to resolve this for you as soon as possible.
Thank you again for bringing this to our attention.
Best regards,
Acewonders
This company is a FRAUD/ Horrible
This company is a SCAM! Horrible
I placed an order in NOV/DEC timeframe and they had no issues taking my money. For 2 months they kept saying they couldn’t deliver telling me they had high demand for my purchased items.
After being very patient, I asked for a refund back on March 20 and it is now May 5th no refund!! All I just keep getting is apologies and excuses.
Very Unacceptable and Unprofessional!!
5 maj 2025
Omdöme utan inbjudan
Svar från Acewonders
Hello Nick,
We’re truly sorry for the experience you’ve had—it’s absolutely not the standard we aim for. We completely understand your frustration, and we agree that waiting this long for a refund is unacceptable.
Our customer support team has already reached out to you directly, and we’ve now urged the refund process with top priority. At this point, it’s not about more apologies—it’s about action, and we’re doing everything we can to get this resolved immediately.
We take full responsibility for the delay and are working to ensure this never happens again. Thank you for your patience, and again, we’re sorry that we let you down.
Warm regards,
Acewonders
Ordered a jacket Feb 2
Ordered a jacket Feb 2, we are three months past and don’t have the jacket and keep getting ridiculous apology reply emails to my cancellation requests. It’s embarrassing that this company can’t pull it together and I highly disbelieve all the positive reviews as being legit.
Return my money, no excuse for this poor service.
4 maj 2025
Omdöme utan inbjudan
Svar från Acewonders
Hi Melissa,
Thank you for taking the time to leave your feedback. We’re truly sorry for the experience you've had—it’s absolutely not the standard we strive for, and we understand your frustration.
Waiting over three months without a clear resolution is unacceptable, and we sincerely apologize for the repeated and unhelpful responses you received. We acknowledge the inconvenience and disappointment this has caused.
We want to confirm that your cancellation request has been acknowledged, and your refund will be processed shortly.
We take your feedback seriously and are actively working on improving our order fulfillment and customer service processes to ensure this doesn’t happen again.
Thank you again for bringing this to our attention, and we’re genuinely sorry for the inconvenience caused.
Warm regards,
Acewonders
Scam company
Scam company, I brought something at the beginning of February. After two months of the item not being shipped and lots of emails saying, "we appreciate your patience" and "I will update you as soon as I hear anything" I asked for a refund. Now two months later and with many more emails of a similar nature, "I'm sorry for you experience" and "Ill escalate this to the finance team" .. how many times can one escalate something to the finance team? 6 or 7 times in two months is my record. No product or Refund after 4 months of waiting.
Please don't buy from them, they respond with well written emails, but they are lies to hold you off while they take your money.
4 februari 2025
Omdöme utan inbjudan
Svar från Acewonders
Dear Daniel,
We're truly sorry for the frustrating experience you've had — this is not the standard we aim to uphold. We understand how disappointing it must be to wait so long without resolution, and we sincerely apologize for the delay in both the product and the refund process.
We take your feedback seriously and are urgently re-escalating your case to our finance team today. Please rest assured that we are pushing to finalize your refund as quickly as possible.
Thank you for your patience so far.
Warm regards,
Acewonders
If I could give ZERO stars I would.
We are now into May and still no product or refund.
This company is a fraud so not purchase from them. I guarantee that within hours of my review, they will respond that I am their top priority and then several reviews will go up to keep their Star Score high. You can go back and look at every review I have done and it’s the same process.
They are lying to their customers and they are lying to review platforms. DO NOT ORDER FROM THIS COMPANY.
***As of the reply they sent below, I have NOT received any email or correspondence saying that my item is being sent or a refund issued. This company cannot be trusted.
1 maj 2025
Omdöme utan inbjudan
Svar från Acewonders
Dear Carolyn,
We’re very sorry for the frustration and delay you’ve experienced. We understand how upsetting this has been, and we want to assure you that we are not ignoring your concerns.
As mentioned in the email sent by our customer support team, your item will be sent, and we are doing everything we can to ensure it reaches you as soon as possible. We are not a fraudulent company and would never intentionally mislead our customers.
We truly appreciate your patience and will provide tracking details as soon as your order is shipped. Thank you for bringing this to our attention—we are committed to making it right.
Best regards,
Acewonders
If I could give a negative rating I…
If I could give a negative rating I would! I ordered a coat on February 10th. I still haven't received the coat. I have contacted Lynn numerous times and even though she repeatedly tells me that a refund is on its way, I have yet to see it. Acewonders is a joke. I looked at the negative reviews and decided against my better judgement to order anyways. Never again and I hope none of you do either!
10 februari 2025
Omdöme utan inbjudan
Svar från Acewonders
Hi Jill,
We’re truly sorry to hear about your experience, and we completely understand your frustration. This is absolutely not the level of service we aim to provide, and we sincerely apologize for the delay and the lack of clear resolution.
Could you please share your order number with us? We’d like to investigate this as a priority and ensure you receive either your refund or a proper update as soon as possible.
We’re also very sorry that your communication with Lynn hasn’t led to a satisfactory outcome so far. We’re going to look into this internally to see what went wrong and how we can improve.
We understand that trust is earned, and it’s disappointing to hear we’ve let you down. Please allow us a chance to make things right. Thank you for your patience, and again, our sincere apologies.
Warm regards,
Acewonders
Worst experience
Worst experience. I ordered a Jacket in August of 2024. We are in April of 2025 and I still haven't received a refund for the product I never received. I have received a bunch of responses from "Lynn" promising that she's taking care of it. Lynn is doing nothing.
So how do we all get our money back?
24 april 2025
Omdöme utan inbjudan
Svar från Acewonders
Dear Allyson,
We’re very sorry to hear about your experience and completely understand how upsetting this has been. Waiting so long for a refund with little resolution is not acceptable, and we sincerely apologize for the frustration and inconvenience it has caused.
Your order #AW524698, placed on January 27, 2025, was indeed requested for cancellation, and we acknowledge that the delay in processing your refund has been far too long. Our customer support team has reached out to you directly, and we want to assure you that your refund is now being prioritized and will be processed as soon as possible.
We also regret that the communication from our team did not meet your expectations. Please know that we are taking this feedback seriously and working to improve our processes so that situations like this are resolved faster and more smoothly in the future.
Thank you for your continued patience, and we hope to make this right for you very soon.
Warm regards,
Acewonders
Very disappointing experience
Very disappointing experience — no delivery, no communication
I ordered a jacket from Acewonders about a month ago and have still not received anything. I’ve sent multiple follow-up emails but have had no response whatsoever. It’s incredibly frustrating to be left completely in the dark after spending my money in good faith.
At this point, I just want some clarity — either a proper update or a refund. Based on my experience, I can’t recommend ordering from this company unless you’re prepared for long delays and poor customer service.
24 april 2025
Omdöme utan inbjudan
Svar från Acewonders
Hi Isabella,
We're very sorry to hear about your disappointing experience and we truly understand how frustrating it must be to feel left in the dark after placing an order in good faith.
Please accept our sincerest apologies for the delay and lack of communication. This is not the level of service we aim to deliver, and we take your feedback seriously.
We want to let you know that our customer support team has reached out to you directly via email to provide a full update on your order and assist you with a shipment update.
We are currently reviewing our processes to ensure issues like this do not happen again. Your feedback is invaluable, and we are committed to improving based on your experience.
Thank you for your patience and understanding, and again, we apologise for the inconvenience caused.
Warm regards,
Acewonders
Here’s an update from my last review…
Here’s an update from my last review and a response to Acewonder’s response.
Lies, lies, lies! No one has ever followed up with me regarding the duplication error, the shipping details of my order, or my refund request. This company remains to be a scam and after doing some research, investigations are underway to look into this company and hopefully shut them down.
1 februari 2025
Omdöme utan inbjudan
Svar från Acewonders
Hi Jess,
We’re truly sorry for the frustration and inconvenience you’ve experienced. I completely understand how disappointing this has been, and I want to sincerely apologize for the delay in resolving your issue.
Due to a recent backlog and unexpectedly high demand, some orders and responses have taken longer than usual. However, I’ve personally urged the team to prioritize your case. Your order will be shipped shortly, and the duplicate charge will be refunded as soon as possible—we’ll notify you as soon as that’s processed.
We really appreciate your patience, and we’re committed to making things right. Thank you for giving us the chance to fix this.
Warm regards,
Acewonders
Long shipping delay, disappointing quality.
I ordered shoes and a cute jacket in January. Shipping took more than three months and only happened after I asked for my money back. While the shoes are cute and fit, the jacket is huge and arrived with a hole inside the right pocket. I'm a size S and the jacket is two sizes too large. It does not have a label so I can't verify that the size they sent me is accurate. Very disappointing and frustrating experience.
15 april 2025
Omdöme utan inbjudan
Svar från Acewonders
Dear Jessica,
Thank you for sharing your feedback, and we’re truly sorry to hear about the experience you’ve had with your order. We completely understand how frustrating the long shipping time and the issue with the jacket must have been for you.
Please know that this isn’t the kind of service we aim to provide, and we take your concerns seriously. Our customer support team has already reached out to you directly with a proposed solution, and we’re committed to making things right.
We truly appreciate your patience and the opportunity to fix this. If you have any other concerns, please don’t hesitate to get in touch—we’re here to help.
Warm regards,
Acewonders
100% SCAM. STAY AWAY
DO NOT BUY FROM THIS STORE
I never received the jacket I ordered. This company is a scam. I ordered my jacket in January 5th order number #AW523730. I will file a claim with my bank tomorrow. Instagram shouldn’t allow crooks to advertise on their platform. I have gone back and forth with someone but it’s all lies and bs.
9 april 2025
Omdöme utan inbjudan
Svar från Acewonders
Hi Lauren,
We’re really sorry to hear about your experience and completely understand why you’re upset. This is not the kind of situation we ever want our customers to go through, and we sincerely apologize for the frustration and disappointment you've felt.
Please know that we are not a scam. Our customer support team has already reached out to you regarding your order, and we're here to make things right. We understand it’s been a long wait, and we take full responsibility for the delay.
We value your trust and are committed to resolving this with you as quickly as possible. If you have any other concerns or if there’s anything else we can do to help, please don’t hesitate to reply to our latest message — we’re ready to assist.
Thank you for your patience, and again, we’re truly sorry for the inconvenience this has caused.
Best regards,
Acewonders
Complete and total scam
Complete and total scam. I placed an order over seven weeks ago and haven’t heard a damn thing and they won’t give me a refund….I am BEYOND pissed off!!!
See the dumb comment they they submitted after my review…can’t find an order? Well they had no problem taking my money and not refunding it!! I am SO ANGRY!
9 april 2025
Omdöme utan inbjudan
Svar från Acewonders
Hi Janey,
We're really sorry to hear about your experience—it’s absolutely not the kind of service we aim to provide, and we understand how frustrating this must be.
We’ve looked into our system but couldn't find an order under your name. Could you please share your order number or reach out directly to our support team at support@acewonders.com? We’d love the chance to make things right and sort this out for you as quickly as possible.
Thanks for your patience, and again, we're truly sorry for the inconvenience caused.
Warm regards,
Acewonders
Definitely agree that this website is a…
Definitely agree that this website is a scam. Placed my order on 2/20/25, and still haven’t received my order. I finally emailed the contact on the website on 3/13/25, I did get an immediate and very long response/excuse, and thought that for sure they would have sent my order by now, and I still received nothing and it is now 4/8/25.
Very disappointed.
8 april 2025
Omdöme utan inbjudan
Svar från Acewonders
Hi Breanna,
We're so sorry to have let you down. This definitely isn’t the level of service we want to provide, and we completely understand your frustration. You placed your trust in us, and we didn’t deliver on time — for that, we sincerely apologize.
Please know that we are not a scam. We’re a small company working hard to get every order out, and while that's no excuse for the delay, we want to be transparent with you. Your order is now ready to ship, and we’ll be sending you the tracking information shortly so you can follow it every step of the way.
We really appreciate your patience and the fact that you even took the time to reach out. If you have any other questions or if there's anything else we can do to make this right, please don’t hesitate to email us directly.
Thank you again, and we’re truly sorry for the disappointment.
Best,
Acewonderrs
I have ordered from this website…
I have ordered from this website numerous times. I work for a Bank. So the dress shirts are great for work. Very professional. But everytime I purchase my order gets forgotten or missed. I placed my order # AW524369 Jan 19th 2025. Two months ago. No email that it has shipped or when it will ship. I send email inquiries only to be ignored. Then I have to make a poor review like this one to finally get someone to help me. Shipping time and communication with this website is horrible. Great dress shirts tho. Love the product. Just really difficult to receive what you pay for.
7 april 2025
Omdöme utan inbjudan
Svar från Acewonders
Dear Armond,
Thank you so much for your continued support and for placing your fifth order with us — we truly appreciate your loyalty.
We’re very sorry to hear about the frustrating experience you’ve had with communication and shipping delays. That’s absolutely not the level of service we aim to provide, and we sincerely apologize for the inconvenience this has caused you.
We’re happy to hear that you like our products and wear them to work — that truly means a lot to us. Please rest assured that your order #AW524369 is ready to ship and will be dispatched shortly.
We understand how important timely updates are, especially for our valued customers like you, and we’re taking steps to improve our response time and communication going forward.
Thank you again for your honest feedback and for sticking with us. If there’s anything more we can do to make this right, please don’t hesitate to reach out directly.
Warm regards,
Acewonders
Scam
Scam. It’s been 3 months since I’ve made a purchase from Acewonders. No shipping status or update. Never received the item I ordered. Won’t give me a refund as requested. Customer Service response seems automated.
10 januari 2025
Omdöme utan inbjudan
Svar från Acewonders
Hi Sophie,
We're truly sorry for the frustration and disappointment you've experienced. This is certainly not the experience we want our customers to have.
We understand how upsetting it is to wait this long without clear updates. Our team has faced unexpected delays with certain orders, and we deeply regret the lack of timely communication and resolution in your case.
Please know that this is being taken seriously, and our customer service team has reached out to personally assist you.
We want to make this right, including processing a refund. Please reply to our message so we can resolve this for you as quickly as possible.
Sincerely,
Acewonders
DO NOT ORDER FROM THEM-SCAM
If I could give this company zero stars, I would. I placed an order in November 2024. I have not received the order nor a refund. I have contacted the company multiple times in an attempt to resolve the issue. Each time, I am denied a refund and told there are still "production issues" to work out.
31 mars 2025
Omdöme utan inbjudan
Svar från Acewonders
Dear Jamie,
We sincerely apologize for the delays and any frustration this has caused. This is certainly not the level of service we strive to provide.
We are glad to inform you that your order is now ready to ship within the next 1–2 days. We truly appreciate your patience and understanding as we have worked through these production issues.
If you have any further concerns, please don’t hesitate to reach out—we are here to help.
Best regards,
Acewonders
I waited two months to receive my…
I waited two months to receive my order. I placed several calls which went unreturned. I did receive a few emails saying I was a priority but when the my order arrived and I was dissatisfied, I never got a reply. I wear a size large and ordered an extra large. The shirts that were shipped to me were about the size of a medium. After waiting over a week for a response, I have given the shirts away.
20 mars 2025
Omdöme utan inbjudan
Svar från Acewonders
Dear Ken,
We sincerely apologize for the delay and the frustration this has caused. We understand how disappointing it must have been to wait for your order, only to receive items that did not meet your expectations.
Our customer support team has already reached out with a solution, and we truly appreciate your patience. Your feedback is invaluable, and we are taking steps to improve our communication and sizing accuracy to prevent this from happening in the future.
If there’s anything further we can do to make this right, please don’t hesitate to get in touch.
Best regards,
Acewonders
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