Ordered a coat over a year ago, nothing has arrived. I accept I’ve been scammed. Don’t use this company. You will get scammed out of money and never get your merchandise.
Acewonders
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Det här tycker kunderna
The worst consumer experience I’ve witnessed. Ordered 5 t-shirts in May 2025 and still not received them as of January 2026. I’ve emailed multiple times and “Lynn” keeps apologising stating they are w... Se mer
Lynn, our customer service rep, was super fast in addressing all our concerns! The shirtss took a bit longer to arrive, but once we reached out, Ace quickly got things moving and made sure they were d... Se mer
AVOID! Note the huge 45 day delivery timescale. They will take your money and you wont receive anything up to this time and not sure if it comes later. Had to get a refund through paypal as cancellati... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Acewonders® is a dynamic and innovative urban fashion wear brand that offers a unique combination of quality, comfort, and class. Our mission is to provide our customers with clothing that not only looks great but feels great too. With an extensive range of clothes, we make sure that you will always have the right outfit for any occasion. Our clothing line includes both Men's and Women's wear, with a wide selection of Tops and Bottoms. From trendy t-shirts and hoodies to stylish pants and shorts, we offer a diverse range of options to cater to every style and preference.
Kontaktuppgifter
Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy Central, 999077, Hong Kong, Hong Kong
- support@acewonders.com
- acewonders.com
DO NOT BUY ANYTHING FROM ACEWONDERS!!
DO NOT BUY ANYTHING FROM ACEWONDERS!!
I ordered a shirt that was never delivered after several months. I have been in contact with "support" which has yielded exactly 0. I asked for the order to be cancelled for a refund. It was promised but never delivered. It is clear that I will receive neither the shirt nor the refund.
21 juli 2025
Omdöme utan inbjudan
Svar från Acewonders
Dear Patrick,
We’re really sorry to hear about your experience and completely understand your frustration. Waiting for an order that never arrives, and then not receiving a promised refund is incredibly disappointing, and we truly apologize for the inconvenience this has caused.
This is far from the level of service we strive to provide, and we appreciate you bringing this to our attention. We take your feedback seriously and want to make things right.
We’ve escalated your case to our finance team, and we’re urging them to prioritize your refund process immediately.
Again, we’re very sorry for the trouble and delays. We value your patience and hope to resolve this for you as soon as possible.
Warm regards,
Acewonders
They did not deliver the item in 3…
They did not deliver the item in 3 months and they did not refund me the money either.....I made a purchase in February, was supposed to receive it in April due to the forever delivery time, however the item was never arriving, beginning of June I requested a refund and it's been almost 2 months...I only get the same AI generated response that they are doing "everything they can". THEY ARE SCAMMERS. DO NOT BUY FROM THIS PLACE.
16 juli 2025
Omdöme utan inbjudan
Svar från Acewonders
Hi Josefina,
We’re genuinely sorry for the frustration and disappointment this situation has caused you. We understand how upsetting it is to wait this long without receiving your order or your refund, and we completely agree that it should have been resolved much sooner.
Please know that your case is now being prioritized, and we’re actively pushing the process forward so your refund can be completed as soon as possible. We're not taking this lightly, and we truly regret the delay and inconvenience.
We appreciate your patience during this time and are committed to making things right. If you have any further questions or need support in the meantime, please don’t hesitate to reach out.
Sincerely,
Acewonders
SCAM
SCAM.
AVOID.
Ordered a shirt in March. Into July and still not here. Like others, the same emails sighting heavier than usual volume causing delays and the urgency of response to fix things immediately.
16 juli 2025
Omdöme utan inbjudan
Svar från Acewonders
Dear Paul,
We’re truly sorry for the delay and completely understand your frustration. This is not the experience we want any of our customers to have.
We apologize for the long wait, your order has not been forgotten, and we are preparing to ship it shortly. We’re currently working hard to catch up due to a backlog, and your patience means a lot to us.
We’re committed to making this right. Thank you.
Warm regards,
Acewonders
If I could give zero stars I would
If I could give zero stars I would. I gave the 54$ and never received the merchandise. It’s July and I ordered in February. I have emailed them multiple times to refund my money and they won’t do it.
10 juli 2025
Omdöme utan inbjudan
Svar från Acewonders
Hello Grace,
We’re very sorry to hear about the frustration you've experienced, and we sincerely apologize for the delay and inconvenience this has caused. We completely understand how upsetting it must be to have placed your order back in February and still be waiting for a resolution.
Please rest assured that our customer support team has already reached out to you via email with a refund solution. If you haven’t seen our message yet, kindly check your inbox, including your spam or junk folder, just in case it landed there.
We are committed to making this right for you and ensuring that your issue is resolved as quickly as possible. If you have any questions or need further assistance, please feel free to respond to our email or contact us directly.
Thank you for your patience and for giving us the opportunity to fix this.
Sincerely,
AceWonders
Avoid this store
Avoid this store – awful experience and no refund
I’ve been waiting for over four months for a solution from Acewonders, and it has been a frustrating, unprofessional, and completely disrespectful experience.
I placed an order and never received the items. After multiple complaints, they finally promised me a refund, but that was weeks ago. Since then, I’ve received the same generic message at least six times, claiming they’re either “processing” the refund or that the items will ship “very soon.”
They don’t deliver what they promise, they don’t honor their word, and it’s obvious their system is overwhelmed. If they truly have such high demand, they should stop accepting new orders instead of continuing to deceive customers.
I’m not asking for anything unreasonable—just to get my money back for products that were never shipped. I’m very disappointed and do not recommend this store at all.
Protect your money and your time—shop somewhere more reliable.
I find it incredible that Acewonders responds faster on Trustpilot than to direct emails sent through their own website. I've been waiting for a solution for days, even weeks, and all I get is automated or evasive responses. But as soon as someone posts a bad review here, they immediately write back with a very nice message asking for the order number "to resolve it," when I've already sent them one before and they never did anything.
These types of public responses are just a strategy to give the impression that they're committed to the customer, but it's completely false. There's no real follow-up, no solution, and all they're doing is trying to clean up their image with other users.
My experience has been frustrating and disappointing. For those considering purchasing here, I recommend being very careful.
7 januari 2025
Omdöme utan inbjudan
Svar från Acewonders
Dear Valued Customer,
We’re truly sorry to hear about your experience and completely understand your frustration. This is not the level of service we aim to provide, and we sincerely apologize for the delay and inconvenience caused.
To help us resolve this as quickly as possible, could you please provide us with your order number? Once we have it, we’ll urgently look into your case and make it our top priority to ensure the issue is addressed promptly.
We deeply regret that you've been left feeling this way, and we truly appreciate the opportunity to make things right.
Thank you,
Acewonders
Rip You Off
January - March correspondence and my item never came. I just got the run around of why it was late to ship. I was told a refund was processed- the 60 dollars was never returned. I reached out again stating my refund was never processed and silence on their end. DO NOT ORDER. They get you passed the point it's too late to dispute with PayPal. Awful to do to people.
1 januari 2025
Omdöme utan inbjudan
Svar från Acewonders
Dear Jamie,
We're really sorry to hear about your experience and truly understand how frustrating this has been for you.
We want to let you know that our team has reached out to you directly and is prioritizing your refund. We're currently reviewing everything to make sure this gets resolved as quickly as possible.
We sincerely apologize for the delays and any confusion caused along the way. This isn’t the experience we want any of our customers to have, and we’re committed to making it right.
Thank you for your patience, and again, we're very sorry for the trouble.
Warm regards,
Acewonders
SCAMMERS!!
SCAMMERS!!! They advertise on social media and have NO intent on fulfilling any order. They literally take your money and run. I have sent countless emails to this company, it is a total joke and should be shut down.
1 februari 2025
Omdöme utan inbjudan
Svar från Acewonders
Dear Emily,
We’re really sorry for the experience you’ve had, it’s completely understandable that you’re upset. Waiting this long without clear updates is frustrating, and we know we’ve let you down.
Please know we’ve urgently pushed your refund request forward. This definitely isn’t the kind of service we ever want our customers to go through.
We truly appreciate your patience, and again, we're very sorry for all the hassle and inconvenience this has caused.
Best regards,
Acewonders
AVOID
AVOID! Note the huge 45 day delivery timescale. They will take your money and you wont receive anything up to this time and not sure if it comes later. Had to get a refund through paypal as cancellation requests ignored. You will though get eventual repetitive emails promising urgent response, tracking codes that never come and excuses of ‘high demand’. Treat as a scam site. Saw through Facebook and is an overseas company I believe so avoiding buying through there as well.
22 juni 2025
Omdöme utan inbjudan
Svar från Acewonders
Dear Nicholas,
We’re truly sorry to hear about your experience and understand your frustration.
Please be assured that we have already responded to your messages and have processed your cancellation request. We apologize if our previous replies did not meet your expectations.
While we aim to fulfil all orders within our stated timeframes, we acknowledge that delays and miscommunications have unfortunately occurred in your case. We’re continuously working to improve both our service and response times.
Thank you for your feedback, it helps us do better.
Warm regards,
Acewonders
**Scam**- do not order from Ace…
**Scam**- do not order from Ace Wonders, they take the money then nothing!
I ordered 2 shirts back in December 2024, I have chased every month with responses from Lynn approx 5 days after with the generic responses.
I requested a refund last month and I am still awaiting a response!!!!
They are no longer responding to my emails. Please, if anyone orders from Ace Wonders, beware. I thought the 1 star reviews were few and far between, but having been taken for a fool, I will never order anything from Ace wonders again.
My next step is to take this to my bank to try to get them to get a refund.
17 juni 2025
Omdöme utan inbjudan
Svar från Acewonders
Hi Rob,
We’re truly sorry for the experience you’ve had, this is absolutely not the level of service we aim to provide. We understand how frustrating it’s been to wait this long and to feel ignored, and we take full responsibility for that.
We have received your refund request and we are prioritizing it now. I also want to personally apologize for the delayed responses and generic replies, you deserved better communication from us throughout.
Please know that we are not ignoring your concerns, and we are working to get this resolved for you as soon as possible. We truly regret the inconvenience caused and appreciate your continued patience.
Kind regards,
Acewonders
Outright Scam
I ordered a jacket over six months ago as a Christmas present. Not only did they not send it in time for Christmas, they never sent it at all. A month ago I requested a refund, and someone named Lynn said she would process it.
Five weeks later, I still don't have a refund or the jacket, and at this point I have to file a chargeback with my credit card company. Don't order from this company.
11 december 2024
Omdöme utan inbjudan
Svar från Acewonders
Hello Kyle,
We're really sorry to hear about your experience, this is definitely not the kind of service we want any of our customers to go through. We understand how upsetting and disappointing it must be to wait this long, especially when the order was meant as a Christmas gift. You deserved better communication and faster action from us.
Our customer support team, including Lynn, has already been in touch with you, and we want to assure you that your refund will be processed as soon as possible. We know this has taken far too long, and we’re actively working to fix that.
Again, we deeply apologize for all the inconvenience and frustration this has caused. Your feedback is being taken seriously, and we truly appreciate your patience while we work to make this right.
Warm regards,
Acewonders
Otra estafa
Otraestafa, nunca llega loque compras, escribes y te entretienen pero olvidate de recibir nada.
3 juni 2025
Omdöme utan inbjudan
What everyone else is writing about…
What everyone else is writing about fraud is absolutely TRUE! Same thing, you order something, they take your money and then the item never comes!! Absolutely disgusting. I hope this company goes doowwwnn!!! They are scammers!! I hope they never make any more money from poor people who dont know any better. Your clothes are ugly and so are the people who work here for scamming others out of money. Never never never buying from here again. Waste of time and money. Product ordered wasn't even for me. It was for someone else who didnt know what kind of people run this company. Corrupted scum of the earth.
9 juni 2025
Omdöme utan inbjudan
Svar från Acewonders
Hi Carissa,
We're truly sorry for the frustration and disappointment you've experienced. We completely understand how upsetting this situation has been, and it’s never our intention to cause such distress.
Please know that our customer service team has already reached out to you and provided a resolution. We hope this has helped to address your concerns, and we genuinely appreciate your patience.
Your feedback is important, and we’re taking it seriously as we work to improve our service and prevent this from happening again.
Thank you again for bringing this to our attention.
Warm regards,
Acewonders
If I could give zero stars I would
If I could give zero stars I would.
I have been attempting to cancel an order since March of this year. The original order was in January 2025 for a jacket, and I still haven't received it, so I decided to cancel the order. I initially requested this cancellation back in March of 2025, and even after continuing to followup on the refund, I still have not received a refund. This is absolutely unacceptable. I have shown patience and grace in allowing this to be refunded and resolved, but it has taken almost half the year since the original purchase to get any traction with this. I am NEVER using AceWonders ever again.
2 juni 2025
Omdöme utan inbjudan
Svar från Acewonders
Hi Ro,
We’re truly sorry to hear about your experience and sincerely apologize for the frustration and delay you’ve encountered. This is certainly not the standard we aim to uphold, and we completely understand your disappointment.
To help us investigate and resolve this as quickly as possible, could you please provide your order number?
We genuinely want to make things right and appreciate the chance to do so.
Kind regards,
AceWonders
I ordered a jacket in February and it’s…
I ordered a jacket in February and it’s almost June and I have not received it. I have asked for a refund several times and they keep telling me that my product is coming. I don’t want it anymore, I want my money back!
29 maj 2025
Omdöme utan inbjudan
Svar från Acewonders
Dear Mv,
We’re truly sorry for the delay and for the frustration this situation has caused you. Waiting since February with no clear resolution is unacceptable, and we completely understand why you’re upset and no longer want the item.
In order to properly investigate your case and move forward with a solution, we kindly ask that you provide your order number. Once we have that, we’ll make your case a priority and do everything we can to resolve it as quickly as possible.
We sincerely apologize for the inconvenience and thank you for your patience.
Best regards,
Acewonders
This’s a Fraud‼️ I keep emailing about my…
This’s a Fraud I keep emailing about my Jacket I ordered 3 months ago and they keep replying nicely but it’s all a FRAUD‼️
29 maj 2025
Omdöme utan inbjudan
Svar från Acewonders
Dear Gricel,
We’re really sorry for the long wait and for how frustrating this has been. We completely understand how it may feel like nothing is happening, and we take full responsibility for the delay.
Our customer support team has already reached out to you, and we’ve now prepared your shipment for delivery to the updated address in Chicago. We're doing everything we can to make this right and get your order to you as soon as possible.
Thank you for your patience, and again, we sincerely apologize for the trouble this has caused.
Best regards,
Acewonders
Never received order!!
I ordered a jacket in February and it still has not arrived - it’s almost June. I keep emailing with customer service and nothing is done other than to send me platitudes. This company is a scam!! Do NOT order from Ace Wonders!!
28 maj 2025
Omdöme utan inbjudan
Svar från Acewonders
Dear Emily,
We're truly sorry for the delay with your order and for all the frustration this situation has caused. Waiting since February without a proper resolution is unacceptable, and we completely understand why you’re upset.
We never want any of our customers to feel ignored or misled. Your concerns are valid, and we’re taking this seriously. We're reviewing your order again immediately and will do everything we can to resolve this as quickly as possible.
Thank you for your continued patience, and again, we sincerely apologize for the inconvenience and lack of clear communication.
Best regards,
Acewonders
Never received order
Never received order. It’s been 3 months. I keep getting the runaround saying that my order has been put to the top of the list or the item is being prepared to ship. Nothing has happened. Buyer beware. This whole experience has been horrible.
22 februari 2025
Omdöme utan inbjudan
Svar från Acewonders
Dear Erik,
We’re truly sorry for the experience you’ve had, waiting this long with no clear resolution is incredibly frustrating, and we completely understand your disappointment.
This is not the level of service we aim to provide, and we apologize for the repeated delays and lack of proper communication. Your order should have been handled much better from the start.
To make things right, we’re now preparing to send your order immediately and have made sure it’s at the top of our priority list. We’ll also ensure it’s shipped with tracking so you can follow its progress every step of the way.
Thank you for your patience so far, and again, we deeply apologise for all the inconvenience caused.
Best regards,
Acewonders
SCAM- never rec’d jacket
SCAM- never rec’d jacket.
Ordered a jacket in February. It’s May 21st and still no jacket. Customer service replies, but makes excuses and will look into it.
DO NOT ORDER FROM ACE WONDERS
16 februari 2025
Omdöme utan inbjudan
Svar från Acewonders
Hi Stacy,
We're so sorry to hear about your experience, and we completely understand your frustration.
This is definitely not the experience we want any of our customers to have. We want to help make this right, could you please share your order number with us?
Once we have your details, we'll look into this immediately and provide a clear resolution.
Thank you for your patience, and again, we sincerely apologize for the inconvenience.
Kind regards,
Acewonders
It took over 3 months for my order to…
It took over 3 months for my order to arrive, I used there measurements chart and still didn't fit. After over 2 months I complained asked for a refund as"my order was already packed" wish I never ordered.....
18 maj 2025
Omdöme utan inbjudan
Svar från Acewonders
Hello Ben,
We're truly sorry to hear about the trouble you've had with your order. We understand how disappointing it must have been to wait so long for your parcel, only to find that the sizing wasn’t right, even after following the measurement chart. That’s not the experience we want for any of our customers.
To make it up to you, we’d like to send you a replacement in a larger size, either 3XL or 4XL, whichever you feel would be the better fit. Just let us know your preference, and we’ll get it shipped out to you as soon as possible.
We appreciate your patience and the chance to make this right.
Warm regards,
Acewonders
Please do not buy of this company! …
One star is too much to give but there is no option for no stars so it will have to do. I have been trying to get my money back for 3 shirts that were never delivered. Many emails apologising but nothing really happened. Today I had a response on my last review, that was a bit different. Telling me these are not computer responses but of real people. And that they have been in touch to resolve the issue of stealing my money. Ofcourse no one has been in touch so again.. please, please do not buy of this company. They are full of rubbish. Lots of promises but sadly the outcome is the same! Your money will be taken and no clothing will come your way. It’s a scam, and I will repeat this every week if I have to until I have my money back! Please do not buy anything from Acewonders. BTW it’s order number #AW525810 just in case you forgot. No contact was made other then the 10th apology and the promise to sort it which is getting a bit tiring now. Just refund me the money. No way that takes 2 months!
20 maj 2025
Omdöme utan inbjudan
Svar från Acewonders
Hello Esther,
We're really sorry to hear how frustrated and let down you feel, and we completely understand why. This situation should never have taken this long to resolve, and we apologize for the ongoing delay and lack of clear action.
We’ve reviewed your order (#AW525810) again and are escalating this immediately to make sure your refund is processed without any further delay. You’re absolutely right, it should not take this long, and we’re genuinely sorry that it has.
We know words don’t mean much when trust has already been broken, but we are here, and we are taking steps right now to make this right.
Thank you for your patience, we’ll be following up with a direct update shortly.
Sincerely,
Acewonders
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