Access PaySuite Omdömen 353

We're an Access customer and went to them with a problem with our internal processes looking to see whether they could adapt our product. Customer Service was fantastic from Sophie and Ioana took care of the technical side. They were able to hugely streamline our processes, saving myself and colleagues lots of time. They were very thorough, proactive and so approachable and friendly - despite me moving the goalposts slightly halfway through.

Staff are very friendly, knowledgeable and nothing is too much trouble , Zoltan Dukai provided the solution very quickly and followed up with the further checks to ensure our issues resolved completely. I cant fault. We offer Early pay option to our staff and it is a very popular option to enable cash when most needed.

Thank you very much.
Laura Kew and Joe Ashdown made our move from an existing BACS provider to AccessPaysuite as easy as they could. They were available for advice and support at every turn and we now have a much easier process to collect our customers Direct Debits.

Thank you so much to Laura Kew for all her help and patience during our transfer from one BACs provider to Access PaySuite. She was always available for help and support when I needed it and kept answering all my stupid questions. One again Laura thank you!

Big thanks to Connor White. He has made this process smooth and quite easy. He has been great to work with. Big thumbs up from us! We have already recommended him to another company.We look forward to the onboarding and setting up the platform.

A big thank you to Danny Gilbert for helping us get started with implementing direct debits into our business. Danny was really helpful and proactive at all stages of the process and made sure that no question was left unanswered.

Thank you to Wayne Campbell for taking the time to talk to us about PCI Certification of Third Party Suppliers on Tuesday. Great session.

Over the years Wayne's expertise around PCI Compliance has been invaluable to us. His sessions at Access PaySuite User Groups have always been informative and one of the highlights of the schedule. He makes a challenging subject much more accessible.

Wayne is always happy to share resources which have been really useful. Wayne is generous with his time and always happy to help.

This company took money from my account without my permission and although they have told me they have cancelled the account yet in spite of several telephone calls and statements they have refunded the amount I have received nothing. They are reluctant to confirm our conversations by email or postal letter. So, my conclusion is they are very adept at poor customer service and broken promises

Peter cheverton

The service I receive from any member of the Team at Access Pay suite is always fantastic. Staff are very friendly, knowledgeable and nothing is too much trouble. I recent dealt with Eloise and she very quickly fixed our issue and was so helpful. Cannot thank them enough. 10/10!

Kate Burchell was the engineer who helped me on my case. Kate acted promptly, politely and professionally. Resolved my problem totally to my satisfaction. Couldn't wish for better service. Thank you and well done Access Group and well done Kate.

The service I received from Christy was beyond fautless. Her knowledge was impressive and nothing was left unanswered during the time I spent on the phone with her. If every person who you called on a helpline was this impressive the world would be a far better place!!

We have worked with Access Pay Suite since late 2023. Jo Brennan was assigned to us, and she helped us navigate the launch project very smoothly. She is calm & very competent. In 2025, as we had another similar but more complex project to manage, we requested Jo was assigned to us. Once again Jo has provided clear guidance on what was required and were provided excellent support with respect to questions and requests which came out of testing. It's been busy but smooth. During the project, Jo was to be on holiday and proactively asked us to use the shared mailbox. When we had questions, they were competently and quickly answered by other team members. Shout out also to Laura Kew and Gemma Langley for their efficient support. It's impressive that Access Pay Suite have consistently excellent customer service. It gives you a real sense of confidence. Thank you !

I've been using the AccessPay services for the past 8 years, and they've been consistently professional, reliable, and supportive.

Their service has always run smoothly, with no issues. Customer support is excellent, and my dedicated account manager Marc Plato is always ready to assist.

Their flexibility and dependability have played a big role in helping my business grow. I highly recommend AccessPay to anyone needing a trustworthy payment solution

We were supported brilliantly by Bianca Moodliar, who answered numerous queries and helped us to navigate the Access Pay Suite account - ensuring we were aware of all the functionality, features and ensured our accounts were fully up to date. Thank you Bianca!

Kate Burchell was superb in supporting a historic query!! really appreciate the support and speed in helping me to get to the bottom of a 3 year old query

Access PaySuite has an excellent customer service desk. Eloise Hand was patient, knowledgeable and friendly. She helped me with my original query then when I emailed about something else she responded immediately with the answer.

Bianca Moodliar is a Star. She has a great knowledge of the portal and was able to resolve many issues or at least send them to the correct department to resolve.

I had an issue with logging into the system and raised a case online, Bianca Moodliar helped me very quickly and had replied to my case within around 15 minutes. She helped me get back on and resolved the issue very promptly, professionally and was more than happy to help!

I was able to get the rightful support from Jack Trueman and this issue was solved on the very same day.

Sadly, impossible to speak with anyone. I have a case 67109664 which is a simple login request. The reply believes their system over actual reality (cannot login). After waiting patiently in their call queue for over 30 minutes, they disconnected my call. That say it all, really, doesn't it?