Accessories for the Home 

The order for Nkuku chair had a 4-6 week lead time. After 6 weeks, not arrived. No replies to emails. No communication. Very disappointing.

DO NOT WASTE YOUR MONEY AND SANITY HERE. Absolutely appalling. Ordered an ice box on 9th July, it's now 23rd August and still haven't received it. After receiving NO response to my email I had to phone on 22nd July and 7th August to chase for this product, only to be fobbed off that the the box is in transit from Amsterdam, would reach the company owner on Wednesday and would be with me by Friday. Those were clearly lies both times and I am now about £60 out of pocket and being entirely ignored. Ironically the product is still on the site and it says "in stock". Honestly I know the stuff looks cute online but it genuinely is money down the loo. Don't do it.

@accessoriesforthehome - please get in touch to issue a refund ASAP.

2.9.26 — true to form, no one ever contacted me, no one is surprised.

No idea where my £258 order is, the money was taken in May and despite chasing I’ve heard nothing and not had a refund.

Order ID LGVVCNBXW

I’ve provided my order number above, I’ve still not heard anything, still waiting for a refund, a product or even a reply at this stage!

Update: 27/09/26… still no cabinet!!!!

Update: 08/09/26… still no cabinet!!!!

Awful service and zero communication - do not buy from this company. Ordered a cabinet for £606 on 10th May with a 2-4 week lead-time. I’ve still not received it, despite emails and phone calls every two weeks following the 4 week lead-time. Every time the response back is the same “it’s due in next week with delivery the week after”. This is a lie and has been given to me multiple times.

I don’t mind waiting, I just want (honest) communication and my cabinet!!!

AVOID THIS COMPANY AT ALL COSTS. I ordered a chair costing £1131 on 7 May with an est delivery of 2-6weeks. After 6 weeks I made contact and was advised it would be next week, I got the same story for the next many weeks until 27/7 when I was offered a refund which was processed that day. I was told it would take 7 working days. We are now over 3 weeks on & I haven’t got my money.
The communication from this company has been abysmal, during this whole 14 weeks saga I received 1 proactive call from them apologising for the delay. I have sent 12 emails of which only 3 were responded to, they just ignore you. I was never told there was a problem getting the chair & was always told it would be with them next week, but next week never came.
I have now had to approach my credit card dealer to pursue a charge back. This company has caused me months of stress & anxiety, I would avoid them at all costs. I wish I had read their other numerous poor reviews before I placed my order.

This is my second order from Accessories for the Home and both experiences have been positive. The furniture has a distinctive look, arrived well protected and matched what I expected from the website.

The product I ordered was well made and matched the pictures on the website. It was also packaged carefully, which was appreciated. The waiting time was longer than expected, so three stars feels fair overall.

The new cabinet fits perfectly in our living room and looks more expensive than I expected. There was a slight change to the delivery timing, but overall I’m pleased with the purchase.

Left a one star review 3wks ago as I’d been waiting for a cabinet that I’d paid for in April and was getting really stressed about the possibility of losing my money. But hey it finally arrived tonight!! So hang on in there guys - haven’t unboxed it yet but soo pleased it’s finally here

Taking this through citizens adive and court if needed! Incredibly disappointing. I ordered pots worth £300 to be at our office for an important event taking in consideration the ''4 weeks delivery'' which sounds insane already. Its been 8 weeks, getting into 9 and after calling so many times, emailing, messaging through the page, she replied a month after saying she will refund asap. Guess who is still waiting. I will have to take this further Under the Consumer Rights Act 2015 and through Citizens advice and court if needed.

This company is such a scam. I ordered a bean bag on July 7th, I received an order confirmation by email. The item never arrived, never even received a tracking for the delivery. After several attempts, about a month later I managed to reach a woman by phone who pretended to be surprised and said that the item would arrive in a week. As I had just read the Trustpilot reviews at that point I didn't trust her anymore, so I asked for the order to be cancelled and refunded. The lady promised she would refund me the same day. Other weeks have passed, but Klarna (the payment method I used) told me no refund has been received. I have now opened a dispute with Klarna who are going to assist me to have my money back. In the meantime, it's become impossible to reach the company by phone - they don't answer at all.

Yet again I am writing another review Absolute joke. SEVENTEEN weeks ago I ordered £1300 worth of dining chairs and was told 3 weeks lead time. He we are over 4 months later, seemingly no closer to receiving them. Once I finally manage to get through on the phone line, I am then Promised every time, that the chairs will be delivered "next week" or that a tracking number will be in my inbox by the end of the week. It isn't much fun having nowhere to sit to eat your meals for over a quarter of a year. Absolutely fed up.

The wall frames have made a lovely addition to our home. They’re stylish, easy to put up and work well with the rest of our décor.

I ordered a bed and bedside drawer 12 weeks ago and, despite numerous assurances, I am still waiting for my order to arrive.

I have received no update emails from the company. I emailed them and received no response. I have also spoken to someone by phone three times, approximately two weeks apart, and on each occasion I was told that my order would be arriving the following week and would then be delivered. Unfortunately, the items have not materialised.

On many occasions, calling the company simply results in no answer or goes straight to voicemail.

What is particularly concerning is seeing numerous other reviews from customers describing very similar experiences, which makes this even more frustrating.

I am posting this review in the hope that it will finally prompt the company to provide a clear and honest update, and, most importantly, expedite my order.

At this stage I cannot comment on the quality of the bed or bedside drawer, as after 12 weeks I still haven't received them.

There’s a good selection of home accessories and I thought the pricing was reasonable for the quality. Delivery took slightly longer than expected, but everything arrived safely and matched the pictures.

Waste of money.

I wish I'd checked reviews before ordering. As with almost every review here, the service is unbelievably slow. I avoided leaving a review for so long to give them the benefit of the doubt, but after calling week after week and being given excuse after excuse, and now having received no reply to a single one of my emails, I feel I have no choice. I ordered the Nalgora champagne bucket in mid June, and still haven't received my item.

Edited update on 20 Aug: despite the reply below I still haven't had an email or an update. I will be pursuing legal action in order to get a refund.

I really liked the range of furniture because it feels a little different from what you normally see in larger stores. My order arrived carefully packaged and the quality was as expected.

UPDATE - We were promised that this item would be delivered 3 weeks ago, we have then been chasing communication ever since. We have requested a refund, and have been ignored.

THIS COMPANY IS A TOTAL SCAM, PLEASE DO NOT ORDER FROM HERE, NO MATTER WHAT YOU ARE PROMISED BY THEM.

We will be instructing legal advise, to get our money back. So disappointing.

Order not received after 3+ months, please avoid this company

We ordered a TV stand from Accessories For The Home in May, at a cost of over £500. As of mid-August, we still have not received the item.

We have made repeated attempts to get an update, both personally and through our interior designer, with little success. Two weeks ago, one of our calls was finally answered by a staff member named Sam, who assured us the item would be shipped within a week. That deadline has now passed with no delivery and no further communication from the company. Their phone line now goes straight to answerphone, and no one has called us back, nor returned our emails.

For an order of this value, going three months with no product and no reliable way to reach the company is not acceptable. We are posting this so other prospective customers are aware before they order: based on our own experience, we would not recommend purchasing through this website until they can demonstrate they are fulfilling orders and responding to customers properly.

If anyone from Accessories For The Home sees this, we would welcome an update on our order and a resolution.

As so many of the other reviews confirm, this is a sham of a company. I placed an order for over £100 in May. I had to chase and chase because nothing arrived. I called every week and was told it would be dispatched the following week then...nothing. I'd have to call again and so it went on. It was exhausting. Eventually one of 4 items ordered arrived but nothing else. When it got to August I asked for a refund on the rest as I'd lost all trust, and I had to chase this several times a week too as I kept being told it would happen then it didn't. Eventually I threatened legal action and funnily enough they refunded me that day. Terrible comms and cannot deliver. Avoid like the plague!