Accessories for the Home 

I placed an order on 23 May for a sideboard...

I have phoned and emailed repeatedly since then. On the rare occasion the phone was picked up, I was fobbed off time and time again. The delivery was always "due in next week".

Such a shame as I wanted to support a small business, but, why oh why didn't I read the reviews first?!

Order placed 8/8/26 internet confirmed 2-3 weeks delivery. This was also confirmed by Samantha before placing the order. 7 weeks later and 5 entails asking for an update with no reply is not good customer service. Avoid at all costs…..

Awful company who take your money and never deliver, will be contacting my credit card company in the morning after what was promised as a four week delivery and now over ten !

This place is a complete and utter disgrace. They took full payment for 4 chairs and repeatedly fobbed me off about delivery. Then lied about transacting a refund which to date (several weeks later) has not been received. The order was placed months ago. No chairs, no refund. They fail to answer calls or e mails. I strongly recommend you find an alternative.

I called the company before I ordered 2 bar stools in August at a price of £340 The lady ( I think the owner) said they had had a huge delivery in and they were rushed off their feet. She seemed genuine so I ordered them through the website. Since then I have emailed 3 times for an update on delivery. Nothing. No response. It is now outside the delivery time they promised and I am concerned about the lack of the communication. Plus the reviews which I wish I had read beforehand.
As the company do not answer emails this is formal notification on order MKQACPATQ that I wish to be refunded. Please respond to this message. Thank you

Update on the order. Accessories for the Home immediately replied by email after this Trustpilot post, apologising for the delay, and lack of communication, and asking if I want the stools delivered next week, or whether i wanted a refund. Given the other reviews about promised deliveries not materialising, I have opted for a refund and asked for it to be actioned before close of business this week.
Further update. The stools were in stock at the original supplier, Nkuku, all along. I ordered from them with £100 off yesterday. They delivered the very next day. I’m not quite sure what is going on at Accessories for the Home but the stools are clearly available.

I really want to root for this company - have spoken to company owner (I assume) on the phone several times and they seem well meaning and friendly.

But - we ordered a cabinet 24th July with a "2-4week" delivery period ... more than 8 weeks later, no cabinet. Their delivery processes are just non existent. And communications patchy at best. No email replies, barely answers the phone. Every so often the voicemail message is updated explaining they're not answering the phone because of big orders arriving or because they're moving locations or whatever...

Assumed the people of Trust Pilot were over-doing it a bit before we ordered but it's all true!

We did really want the item, so hoping she can get it to us . But... not holding out much hope.

@Acessories for the Home - if you read this I would _love_ a reponse here or on email or on phone pls if you read this - order number RKOHKMZFF

Update 23rd September: thanks for the reply, but you said you'd be in touch, you emailed, we asked for commitment on delivery actually happening, or a refund - and now you've gone AWOL again... This is really frustrating, you have our email addresses and my phone number. please could you get in touch if cabinet delivery next week is a guarantee - or we will just need to pursue refund via PayPal. It is deeply strange that the only way to get a response is via TrustPilot review. :I

Horrible experience. Never received my order. I have sent countless emails and they keep lying that it will be delivered. They promised a refund and I am still waiting. I am very upset and disappointed by this. Order RYYWKNHGD

Really frustrating experience. I ordered a wall cabinet on 14.6.26 with a 2 week delivery timeframe. Order LVXEAEEUV. It’s now 19.9.26 and still no sign. When I first started chasing I was told it would be a couple more weeks which was fine. However since then I’ve been told ‘end of next week’ a few times and now all has gone quiet. I really want to support this business but like other reviews on here it’s so frustrating that communications are so poor and delivery times seem to be wildly optimistic if goods are ever received at all. I’ve now given up and asked for a refund. Will see what happens!

Avoid.
Placed an order on 29.6.26, still no delivery. I have phoned multiple times but only got through once. Was told my order would be sent out next day but still nothing. No reply to 2 emails chasing this. No refund processed as requested.
Now going through as dispute with my bank.

I ordered a cabinet for £531.30 approximately six months ago and unfortunately I have still not received my order or a refund.

I have contacted the company numerous times during this period trying to resolve the matter, but after six months I am still £531.30 out of pocket.

I have now sent the company a formal Letter Before Claim requesting my refund within 14 days. If the matter remains unresolved, I intend to pursue the appropriate legal process to recover the money I paid.

Based on my personal experience, I would not purchase from this company again and I would recommend that potential customers take my experience into consideration before ordering.

I will update this review if the company resolves the matter and refunds me.

Update: the response below from the company is fake. they have not contacted me at all.instead i have been chasing them. Still no item and no refund.

Have already left a review but wanted to give an update as apparently this is the only platform the company replies on. SEVEN days ago I was told (on here..) that my order would be on the very next shipment and I would be receiving confirmation of this via email that very evening, I have not heard a single thing. I did manage to get hold of the company early this week who again promised it would be shipped by Friday which is now almost upon us and I now cannot get hold of anyone and have still not had any confirmation of delivery. Honest just the absolute worst company and customer service you could ever imagine. Please do not use this company they don't deserve your custom.

Now fast approaching 10 WEEKS waiting for out item which said it was in stock on the day of purchase!!

Do not order from this company. Ordered back in June, items never arrived. Have requested a refund which is not forthcoming. Will be issuing a claim against them for my money. They do not answer the phone and do not respond to emails.

Not looking that good on the coms side for my order of x 4 leather bar stools. Left phone messages and a number of emails for updates. Nothing! Not good

Like others I made an order wishing I'd checked here first.
Ordered on 09 July, no communication or update from them since.
I have emailed and messaged which gets no response at all. I got through on the phone first time to be told that my chair was "expected this week". Nothing happened.
A few weeks later I tried again, got an apology and another "next week". I said that I was losing patience and please contact me to let me know it has at least arrived with them.
That was 3 weeks ago so I've called today to deliver an ultimatum but nobody is answering.
The insulting thing is getting adverts appearing for this company on my YouTube feed. To think that I've paid for that. I'm really angry.

It would seem the best way to get their attention is to quote your reference number here. Sam if you read this, I am formally requesting a full refund of my order. If I haven't had any communication within 48 hrs I will be taking steps with my credit card company.
REF: JBKZQEKKP

After the below response to my review Sam did get in touch to say, once again, that stock was due "next week" or I could have a refund to Klarna. I opted for the refund. As yet, nothing has happened for a week so I've escalated it to Klarna as a complaint.
26/09/26 (over 10 weeks since initial order)

Lack of communication with fulfiment of an order. I totally do not recommend this company. Utterly atrocious customer service. Product looks wonderful, I however will never know......!

Lack of communication is shocking

I placed an order on 20th July with expected 6 week delivery. It is currently 15th September with no response nor any updates. Tracking is still showing last update as 20th July order confirmed and I've tried to email and call with no response. I need to know what's going on or give me a refund. I wish I had checked these reviews before ordering as it seems my issue is not a one-off problem. My order number is QVYZFJWAH

I’m writing again as I heard nothing from anyone about my bed side table delivery. If it doesn’t come this week, I just want my money back. It’s coming to 11 weeks and I’m not in a mood to wait anymore. This is a joke!

We’re very happy with our chairs and especially pleased with the price, as they were considerably cheaper than other retailers. We did have to wait a few weeks for delivery, but as we weren’t in a rush, the saving made it worthwhile. I contacted Samantha a couple of times for updates and she got back to me the same day. There had been a delay with the supplier or logistics, but she was very apologetic and kept us informed. After delivery, she even followed up to make sure everything had arrived safely. Overall, a great experience and I’d happily recommend the store if you’re willing to wait a little longer for good-quality furniture.

Have not received the frame i ordered mid June. Have sent 3 emails chasing, no reply. Im now asking for a refund. No reply.

I ordered a table and bench (Order GBPMYKFOM) on July 7th for well over £1k. The website stated a 2-4 week delivery timeframe, which it still advertises today. We weren't in a rush, so we waited patiently. However, after 6 weeks passed with no news, I used their web form on August 18th to request an update. I received no response.
2 weeks later, I followed up by emailing the company directly on August 31st, but again received no answer. It is now September 12th. I understand that deliveries can sometimes be delayed, but the utter lack of communication is highly unprofessional. I am now seriously considering reporting the company to my payment provider to get my money back.