Access Fertility Omdömen 1 259

TrustScore 4.5 av 5

4,7

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Fab service and everyone we spoke with were so hopeful! Applied on the Friday and was approved by the Monday after, clinic have confirmed everything is good to go! Only downfall was being told there w... Se mer

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Betygsatt 4 av 5 stjärnor

Once it was clear what had to be done and I sold the advisor that they had given me the wrong information on time frame for application they were really good and bent over backwards to help me. This h... Se mer

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Betygsatt 5 av 5 stjärnor

Only had an initial phonecall, but it was so straightforward and clear! I spoke to Alfie & he was so knowledgable and patient. Alfie was good humoured and fully explained everything, making it ge... Se mer

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Betygsatt 5 av 5 stjärnor

When i first got in touch with access fertility I was given alot of different information. But the minute I spoke to Alfie everything changed!! He kept me up to date with my application, he managed to... Se mer

Företaget har svarat

Företagsinformation

  1. Fertilitetsläkare
  2. Fertilitetsklinik
  3. Kvinnomottagning
  4. Klinik för reproduktiv hälsa

Skrivet av företaget

Access Fertility is the first, the largest and most trusted provider of IVF Refunds and Multi-Cycle Programmes in the UK. We offer fixed fees and huge savings compared to paying clinics directly. Over 11,000 babies have been born through our programmes, and we've refunded over £17 million to people who haven't had a baby. We work with the best clinics across the UK to ensure you can access affordable IVF and to reduce the financial stress of your treatment.

Access Fertility - 100% refund if you don't have a baby

Skrivet av företaget

We help patients take the uncertainty out of IVF
Our IVF refund programmes - 100% refund if you don't have a baby - help patients to take the financial stress and uncertainty out of IVF. We offer two cycle, three cycle and unlimited cycle programmes, all for a fixed fee. All our programmes include unlimited frozen embryo transfers and are available nationwide.

Kontaktuppgifter

Refundable IVF at Access Fertility

It sounds too good to be true…but it isn’t.

4,7

Utmärkt

TrustScore 4.5 av 5

1 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 75 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 2 av 5 stjärnor
Logotyp för Access Fertility

Svar från Access Fertility

Hi Mark. Thanks for leaving us a review.

The medical review is the process that determines if a patient is eligible for our Refund Programmes. We know it can be frustrating for patients if they are ineligible for their preferred programme but without the medical review we would be unable to offer these programmes at all.

More than 80% of patients are made eligible for a Refund Programme and we also offer the Multi-Cycle programme which is available to everyone and has no medical review.

When conducting the review our medical team looks at different factors and reviews each patient on an individual basis. While there is no set criteria as such we do take into account factors such as hormone levels, smoking habits and previous IVF cycles. We realise this can make the process feel opaque but we try to consider as wide a range of factors as possible rather than using a tick box approach. We believe that is the fairest approach for patients though we acknowledge the outcome can at times be disappointing for people.

As part of the medical review we happily provide each patient with the factors that contributed to their individual case based on the information we were provided with.

Betygsatt 5 av 5 stjärnor

Great communication. Superb from start to finish

Great communication, really friendly staff, a smooth and trouble free process from start to finish.

Oriol was our main contact for the majority and was so lovely. I would absolutely recommend AF to everyone.

17 mars 2022
Logotyp för Access Fertility

Svar från Access Fertility

Hi Holly. We are happy to hear about your positive experience. thanks for the review!

Betygsatt 5 av 5 stjärnor

From when I initially phoned to enquire…

From when I initially phoned to enquire I found all the staff very friendly, helpful and informative,, can’t complain always felt very happy with any interaction I had ,

16 mars 2022
Logotyp för Access Fertility

Svar från Access Fertility

Hi Fidelma. Thanks for your review!

Betygsatt 4 av 5 stjärnor

Good service so far

Good service so far

I dropped one star as we have received two reminders for this feedback straight after payment, but before we received the actual service. It feels somewhat sloppy to get the feedback before delivering the service.

That being said, so far every went very quickly, we received rapid responses to our queries, and we were even given a phone call were a member of staff patiently explained bits of contracts that were not clear to us from the reading.

Recommended for the speedy and reactive service... waiting to see the rest of it in the months to come.

7 mars 2022
Logotyp för Access Fertility

Svar från Access Fertility

Hi Mr Rue. Thanks for your review. We are happy to hear that so far your experience has been positive. As we are a separate company and not a clinic, we provide customer service and care to our patients over the phone or email. We ask for feedback once payment is made as patients have enrolled and received their programme from Access Fertility, which means that further communication about treatment will be arranged with the clinic. We also ask for feedback at the conclusion of treatment to better understand patient experience during their IVF journey.

Hearing and understanding patient needs is always our priority and we welcome patient feedback so we can ensure that we are always providing top quality service.

Betygsatt 5 av 5 stjärnor

Very professional and responsive

They have been very professional and responsive. Our questions were answered very quickly with great attention to details.

6 mars 2022
Logotyp för Access Fertility

Svar från Access Fertility

Hi Anna. Thanks for your review! We are always happy to help.

Betygsatt 5 av 5 stjärnor

Calidad y Calidez

Un servicio inmejorable y con una calidad y calidez humana excepcional.
Muchas fueron las dudas que nos surgieron pero gracias a Oriol,una persona encantadora y que transmite cariño infinito, hizo más sencillo todo el proceso.
Se implicó al 100% tanto profesional como personalmente.
Este es un camino muy duro,una auténtica montaña rusa,pero es de agradecer, encontrar personas que están a la altura.
Recomiendo este servicio a todas las personas que se embarquen en este duro pero seguro que, gratificante camino🤰👶💕

25 februari 2022
Omdöme utan inbjudan
Logotyp för Access Fertility

Svar från Access Fertility

Hola A.L.I, muchas gracias por tu comentario. Nuestro compañero Oriol está muy contento que haya podido ayudarte y hacer todo el proceso más sencillo. No olvides que estamos disponibles para cualquier duda que tengas y ayudarte en lo que necesites. ¡Te deseamos mucha suerte con tu tratamiento!

Betygsatt 5 av 5 stjärnor

The process was so easy and straight…

The process was so easy and straight forward with no pressure. My emails were responded to quickly and covered all the information.

24 februari 2022
Logotyp för Access Fertility

Svar från Access Fertility

Hi Lucy. Thanks for your review- we are happy to hear about your experience!

Betygsatt 5 av 5 stjärnor

Amazing

So kind and helpful. They inform you of everything and I feel not one question wasn't answered to my full understanding. They are caring and make you feel at ease that everything is taken care of.

I 100% recommend

9 februari 2022
Logotyp för Access Fertility

Svar från Access Fertility

Hi Hussain. Thanks for your very kind review.

Betygsatt 5 av 5 stjärnor

Very smooth process

Very smooth process. Easy to deal with.

8 februari 2022
Logotyp för Access Fertility

Svar från Access Fertility

Hi Sean. We are happy to hear that!

Betygsatt 5 av 5 stjärnor

Thank you

Applying for funding couldn't have been easier. I sent an email on Sunday and by Monday morning, I had received 3 responses. Excellent customer service. Very friendly and supportive staff too. Thank you for helping us with our process

7 februari 2022
Logotyp för Access Fertility

Svar från Access Fertility

Hi Kim. We are glad to hear we could provide you with excellent costumer service!

Betygsatt 5 av 5 stjärnor

I couldn’t have been happier with just…

I couldn’t have been happier with just how simple the process was. Which is incredibly helpful when embarking on a journey like this. Everyone I have spoken with has been incredibly helpful and quickly put me at ease.

3 februari 2022
Logotyp för Access Fertility

Svar från Access Fertility

Hi Jessica. Thanks for your review!

Betygsatt 5 av 5 stjärnor

Amazing…

AF was recommended to us through our clinic. One phone call is all it took with the loveliest of women. She took our details and was fun to chat too the whole time. Such an easy process and super kind! Would 100% recommend to anyone going through treatment for a more affordable option.

2 februari 2022
Logotyp för Access Fertility

Svar från Access Fertility

Hi Kate. We are very happy to hear about your positive experience and appreciate your review.

Betygsatt 5 av 5 stjärnor

Excellent

Excellent service

1 februari 2022
Logotyp för Access Fertility

Svar från Access Fertility

Hi Aby. Thanks for your review.

Betygsatt 5 av 5 stjärnor

Fast and efficient!

Everything went exactly to plan. We had a slightly tight schedule but everything was done quickly and efficiently which is exactly what we needed.
My only negative is that I would have expected a payment option by debit/credit card. Perhaps the fees are too high? Luckily this didn’t cause an issue for us.

25 januari 2022
Logotyp för Access Fertility

Svar från Access Fertility

Hi Jonathan,

We are happy to hear about your positive experience and are glad we could help.

We do not offer card payments to keep our programme fees as low as possible to make your treatment even more affordable.

Thanks for your review.

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