Fab service and everyone we spoke with were so hopeful! Applied on the Friday and was approved by the Monday after, clinic have confirmed everything is good to go! Only downfall was being told there w... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Once it was clear what had to be done and I sold the advisor that they had given me the wrong information on time frame for application they were really good and bent over backwards to help me. This h... Se mer
Företaget har svarat
Only had an initial phonecall, but it was so straightforward and clear! I spoke to Alfie & he was so knowledgable and patient. Alfie was good humoured and fully explained everything, making it ge... Se mer
Företaget har svarat
When i first got in touch with access fertility I was given alot of different information. But the minute I spoke to Alfie everything changed!! He kept me up to date with my application, he managed to... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Access Fertility is the first, the largest and most trusted provider of IVF Refunds and Multi-Cycle Programmes in the UK. We offer fixed fees and huge savings compared to paying clinics directly. Over 11,000 babies have been born through our programmes, and we've refunded over £17 million to people who haven't had a baby. We work with the best clinics across the UK to ensure you can access affordable IVF and to reduce the financial stress of your treatment.
Access Fertility - 100% refund if you don't have a baby
Skrivet av företaget
- We help patients take the uncertainty out of IVF
- Our IVF refund programmes - 100% refund if you don't have a baby - help patients to take the financial stress and uncertainty out of IVF. We offer two cycle, three cycle and unlimited cycle programmes, all for a fixed fee. All our programmes include unlimited frozen embryo transfers and are available nationwide.
Kontaktuppgifter
Refundable IVF at Access Fertility
4,7
Utmärkt
1 tn omdömen
Har besvarat 75 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Access Fertility
Hi Susi,
Thank you for your review. We really appreciate it!
Very quick and efficient
14 november 2022
Svar från Access Fertility
Hi Customer. Thank you for the review. We are happy to hear about your positive experience.
Excellent customer service
Called the company a couple of times regarding our package and everyone I spoke to was really helpful and polite. Responses were prompt.
20 oktober 2022
Svar från Access Fertility
Hi Mr P Hyde. We appreciate your feedback and are happy to hear about your positive experience.
What a scam
Do not use, this is a complete scam. We had to pay an additional £1000 in medication fees because so much medication we needed was not included in the so called ‘medication inclusive’ package we bought.
31 maj 2022
Omdöme utan inbjudan
Svar från Access Fertility
Hi Rachel
Thank you for taking the time to leave us a review. Our goal is always to be transparent with our patients at every step of the way.
Our programmes are designed to be as comprehensive as possible. We know the IVF journey can be both stressful and expensive so we aim to provide treatment programmes that are cost effective and supportive.
Unfortunately we are unable to include every brand of medication in the IVF Refund and Multi-Cycle Medication inclusive programmes. We include the standard medication for each IVF cycle but if we were to include every different type of medication this would significantly increase the cost of the programmes for every patient. We try to make this as clear as possible to patients before they enrol and it is also included in the patient agreement. We understand it is frustrating when you are required to pay additional costs.
Patient feedback is very important to us and we strive to take a proactive approach and learn from all of our patients. We have already recently updated our patient agreement to include a clearer explanation of the medication included in the medication inclusive programmes.
We know you are frustrated by the additional medication costs but the only way to make the medications programmes as low cost as possible, for all patients, we are only able to include the standard IVF medication.
Do not use this company for fertility…
Do not use this company for fertility treatment. I’m going through my 2nd cycle and 2 weeks before my FET I get a call to say I owe them £800 because I didn’t have a fresh embryo transfer (I couldn’t because I react to the medication after egg collection) they basically said if I don’t pay I can’t go through to have my FET. They are an awful company and only care about getting money side. I opted for the 2cycle package.
24 oktober 2022
Omdöme utan inbjudan
Svar från Access Fertility
Hi Abby. Thank you for taking the time to leave us a review.
Patient feedback is very important to us and we are sorry you feel like you haven’t received the high quality service we strive to provide.
Our programmes are designed to be as comprehensive and long term as possible. We know the IVF journey can be both stressful and expensive. We aim to provide treatment programmes that meet the personal needs of our patients but are also cost effective and supportive.
Unfortunately we are not yet able to include everything in our programmes that we would like to. Under some of our programmes we do not cover the cost of a freeze-all: an egg collection where all embryos are subsequently frozen and no fresh transfer take place. This treatment protocol is more expensive for us to provide and we therefore have to charge an additional fee in some cases.
However, we know this is not what patients want and we are working hard to modernise our programmes. At some clinics we have removed the additional fee and we are working to replicate this across the country.
Where a freeze-all fee does apply we will always let patients know during the registration and enrolment process.
We know you are frustrated by the additional fee but the only way we are able to offer our programmes (Refund and Multi-cycle) is by charging these fees when we have to.
Our experience so far has been…
Our experience so far has been fantastic.. very responsive and helpful with all questions
20 oktober 2022
Svar från Access Fertility
Hi Hollie. Thanks for your review. Our aim is to take stress out of the IVF journey so we are very happy to hear we were able to help!
Svar från Access Fertility
Hi Rebecca. Thanks you for review. We are happy to hear about your positive experience.
Svar från Access Fertility
Hi Bolaji. Thank you, we appreciate your feedback.
Tanto Oriol como Bárbara son muy…
Tanto Oriol como Bárbara son muy profesionales y resolutivos.
En mi caso la puntuación la pongo debido a que comentan que el acceso a estos programas se basan a priori en la edad de la paciente y no ha sido así. En mi caso tengo baja reserva, 0.54 concretamente y ese ha sido el motivo por el cual y según me han informado no he podido acceder cosa que entiendo ya que toda empresa está para ganar dinero...
Pienso que así como en otros programas de este tipo, deberían especificar los criterios, que lógicamente los tienen.
1 september 2022
Omdöme utan inbjudan
Svar från Access Fertility
Hola Mayte.
Muchas gracias por dejarnos tu opinión. Desde que los pacientes se ponen contacto con nosotros, nuestro equipo siempre intenta explicar toda la información de la manera más clara y detallada posible. Nuestros Programas de FIV con Reembolso están sujetos a una revisión médica que determinará si la paciente es aceptada en estos programas. Esta es una evaluación global de toda la información proporcionada por la clínica, donde nuestro equipo médico valorará aspectos como los resultados de las pruebas de diagnóstico, información sobre los ciclos de FIV que la paciente haya realizado previamente y cualquier otra información médica que pueda ser relevante para el tratamiento que la paciente vaya a recibir. No existe un criterio prestablecido sino que cada paciente es evaluada de forma individual y personalizada. Existen diferentes programas dependiendo de la edad de la paciente pero sólo mediante la revisión médica podemos establecer quienes pueden acceder a nuestros Programas de FIV con Reembolso.
Lamentamos que no hayamos cumplido con tus expectativas durante el proceso de inscripción y te agradecemos mucho tu opinión, dado que nos va a ayudar a seguir mejorando nuestros servicios y explicar nuestros procesos de manera más personalizada.
Te deseamos mucha suerte con tu tratamiento de FIV.
Good work access fertility …
Access fertility took the cash and sent an email.everything straight forward and easy to deal with would recommend.
23 augusti 2022
Svar från Access Fertility
Hi James. Thanks you for review. We are happy to hear about your positive experience.
very helpful and very easy process.
12 augusti 2022
Svar från Access Fertility
Hi Gareth. Thanks you for review. We are happy to hear about your positive experience.
Fab service
I had lots of questions to ask and nothing was a problem. Everything was explained to me. Even when I didn’t understand it, it was explained to me differently until I understood
26 juli 2022
Svar från Access Fertility
Hi Amy. Thank you for your review. We aim to make the enrolment process as uncomplicated as possible.
Financial reassurance
We used Access Fertility so that we knew exactly what our IVF treatment was going to cost from the very beginning. We found their service easy to use, efficient and straight forward and I would recommend using this payment method to others who need some reassurance when paying for such expensive treatment. This means once you've paid the upfront fee you can concentrate on your IVF journey instead of worrying about mounting treatment costs.
13 juli 2022
Svar från Access Fertility
Hi M C. Thank you for taking the time to write this review. We are very pleased to hear that you would recommend our services. As we know that the IVF journey can be very stressful our aim is to make our processes as stress free and simple as possible so that patients can solely focus on their treatment.
Muy buena puntuación por la atención…
Muy buena puntuación por la atención realializada por Oriol. Ha respondido a todas mis dudas con paciencia y empatia durante el proceso de contratación y eso es de agradecer mucho ya que esta decisión es muy importante en la vida de mujeres como yo, solo espero todo salga bien y pueda seguir agradeciendo por haber cumplido mi sueño.
13 juli 2022
Omdöme utan inbjudan
Svar från Access Fertility
Hola Laura, muchas gracias por tu opinión. Nos alegra mucho que hayamos podido ayudarte en tu camino para cumplir tu sueño. Nuestro compañero Oriol está muy contento que haya podido resolver todas tus dudas y ayudarte durante todo el proceso previo a tu tratamiento. No te olvides que seguimos estando disponibles para cualquier pregunta que tengas. ¡Te deseamos mucha suerte con tu tratamiento!
Choosing one of the packages we felt…
Choosing one of the packages we felt reassured that the costs were not going to spiral out of control. What wasn’t included was made clear to us. In the end we didn’t require multiple cycles but did require 2 embryo transfers. We spent similar amount perhaps a little more than paying as we go, but now we have baby Margot that cost has become insignificant. I would definitely recommend as helps reduce the stress of it all.
5 juli 2022
Svar från Access Fertility
Hi Rob W. Thank you for the review and we are delighted to welcome baby Margot to our family of Access Fertility babies!
We realise that undergoing IVF treatment is very stressful and our aim when patients are using one of our programmes is to make it as stress free and most cost effective as possible.
Thank you and well done
We were fortunate enough to be in the position to take advantage of the Access scheme, and from start to finish they were friendly, empathetic and easy to deal with - especially through difficult times.
5 juli 2022
Svar från Access Fertility
Hi L. Thank you for your review. Our aim is to take stress out of the IVF journey so we are very happy to hear we were able to help.
Excellent Customer Service
The support and service received from Access Fertility has been excellent. Barbara is brilliant, she explained the process to me without rushing just making sure that I understood everything completely. She was very supportive and she returned my calls in a very fast manner and always willing to help out. I can not thank her enough for easing the process that is already a very daunting experience.
12 juni 2022
Omdöme utan inbjudan
Svar från Access Fertility
Hi Nuria. Thank you for your kind words. We will make sure to relay this to Barbara and we are so happy to know that we could help!
So far so Good 😊 fingers crossed 🤞
So far so Good 😊 fingers crossed 🤞
The service has been excellent so far
Very Good communication from the team
8 juni 2022
Svar från Access Fertility
Hi Ashley. Thanks you for review. We are happy to hear about your positive experience.
Only just paid so review request is prem
Can only give this response as we haven't started treatment yet so have nothing to measure any performance on.
So far this request for a review come a bit prematurely.
31 maj 2022
Svar från Access Fertility
Hi Diane. Thanks for your review. Ensuring patient satisfaction is a top priority for us. Therefore, we ask all patients who enrol to review us and feedback on our customer service, products and wider enrolment process. Your chosen partner clinic will then deliver your IVF treatment and you may also want to review their services in due course. All Access Fertility patients also have the opportunity to review us later in their programmes and when they complete treatment. Good luck with your treatment and we look forward to hearing from you again in the future!
Very helpful
I spoke with Sarah, she was very informative and made everything very easy to understand. Super
31 maj 2022
Svar från Access Fertility
Hi Mk. We are happy to hear about your positive experience. Thanks for the review!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.