Access Card Omdömen 

I sent all my required paperwork by easily but for some reason this did not reach the required destination.
I was sent an email saying i needed proof i could not walk unaided or needed proof of +1.
This was exactly the proof I had enclosed.
However after the 3rd attempt the service was prompt to get back to me.

Shocking. They denied my daughter's care requirements and kept asking for documentation which I had already sent. They made me feel absolutely worthless as a mother. Apparently it is my fault that I can't have eyes on her every second of every minute of every day. They down played my daughter's needs and our life experiences. I was left in tears. Having a child with disability means you're constantly advocating for them. It's a never ending fight. Having them literally saying "she doesn't have more needs than a regular child" was like being stabbed in the heart. The only person missing out will be my daughter. She will have to be left behind now instead of coming with me and her brother as it would be unaffordable for me to take her anywhere as she requires constant adult supervision and therefore needs one adult with her and unfortunately I also have her brother to care for and he can't constantly miss out on life. They only cared that they got their money.

So quick and efficient.

EDITED TO ADD - If delivery has been attempted, why was I not notified or given any form of tracking. Could someone actually contact me about this seeing as I still have no card? Am I supposed to read minds in order to know that delivery was being failed by the courier?

Everything seemed fine, handled my application quickly, were responsive, application was accepted.. no complaints until it came to postage.

I am extremely unhappy with the service I have received.
I applied for my access card knowing that I would need it for an event on the 4th of October, which I now most likely will not have it for.

I applied on the 27th of AUGUST.

Was then told my card was live on the system on the 5th of SEPTEMBER.

On the 12th of SEPTEMBER I received an email saying I could upgrade postage.
I paid an extra £5 for first class signed for postage, and yet I have STILL not received the card.

That is 10 working days,
As well as 14 days where post is actually received.

First class postage is 1-5 days at the very most.

It's now the 29th of September at the time of writing this review, 5 days until event and it looks like I won't have the card.
Thanks very much guys, hope the £20 serves you well.

Excellent took only around 4 days to get sorted answer emails very quickly

Emails replied to within a few hours
Help resolve problems with sending documents
So helpfull

Not fit for purpose, it only accounts for PIP which basis your award on a very low quality of life and what you can manage around the home, specifically telling you to book wheelchair access for events etc. This card is a barrier to events and venues that previously allowed you to book what you actually needed as a disabled person to attend and enjoy events. I now find there is very little I can book and attend and it is yet another barrier, not to mention yet another card to pay for instead of just being able to book what you need.

I had my application denied because my diagnosis is more than two years old. When you have autism, it doesn’t just go away or get better. Access card doesn’t understand this and offer no help or support. Very dismissive and rude. Wait to see the reply they give to this.

Extremely helpful staff and so quick at processing my DAP cannot thank them enough .

The application process appears intrusive given that detailed personal information that must be supplied.

My wife is a Blue Badge holder given her mobility issues. She cannot walk or stand unassisted. Although she has passed the criteria for the Blue Badge by the local authority, this is clearly not enough for the Nimbus Card. We can’t provide PIP information as my wife doesn’t claim any. That alone doesn’t make her any more or less mobile.

All return email correspondence is anonymous and somewhat vague at best. By their own admission, nobody employed in the company is clinically qualified to assess any of the medical information they ask for. To quote their reply “ Our training is not medically oriented as we do not subscribe to the medical model of disability.” Ironic that they ask for evidence of medical conditions.

It is clear to see from other reviews that we are not alone in the issues experienced. Given the upset this has already beset us I cannot see the benefit.

Very easy and fast process. Friendly correspondence from staff. Thank you :)

I have given 5⭐️ overall, however there are some niggles that I feel for existing or new customers need to be aware of.

I went to Lincoln Castle in the summer and struggled with my disabilities, I had no idea of the Nimbus or Access card.

I read an awful lot of information just to see if it was for me. I applied, read the guidelines what would happen, and what evidence was required.

Now I am under the impression that the Access card is run more so by disabled people. I understand the need to show evidence like PIP, blue badge etc. I filled mine in one Saturday and an email came back to say needed my pip evidence again as they couldn’t find it. Then wanted evidence I couldn’t walk far. I sent them a lot of information from my surgeon, X-rays of my spine, hips, and proved every ailment I have, which I might add, the Doctor said was extensive. I was a bit surprised I had to send in so much personal stuff.

However I know these things do have to be checked, otherwise anyone could get them.. I guess it’s not meant to be easy, to prevent fraud.

I paid the extra £5 to have the access card delivered between 1-3 days. Thing is RM delivery around our way is horrendous, so decided to pay the extra. Glad I did as it was delivered quickly. The company has responded to emails super quick, kept me in the loop. Any concerns were addressed. If you want peace of mind, I would pay the extra, I have read a lot have gone astray, and some waiting months.

Once received the card I have the key symbols marked as requested. I have the standing and queuing, level access, distance, WC +1 and miscellaneous. So I am pleased I gave all the evidence required.

When the access card came,I then sent off for the lanyard, quite attractive in green. I didn’t pay any extra postage on that, but came within 5 days.

Everyone via email responded in a timely manner, and the access card was very easy to understand.

Thank you for everything.

Applied Saturday afternoon. Got a response by Sunday morning. Completed the final form then the approval came through on Monday morning before 10am. Easy process. Quick responses. Awaiting card to come in post.

Applied for nimbus access card got plus 1 queing and tiolet needs . The card was only 15 pounds for 3 years. Bought theatre ticket got a reduced priced ticket and a free companion ticket. One visit to the theatre saved more than the price of the card.

Responses were prompt and responded to very quickly.
Very helpful team with queries , and the service was very personal.
Thank you

I applied for a card a few months ago. they wanted more information from me. I had already provided a copy of my blue badge and medical record showing mobility issues. still trying to get a refund back from them. I consider their actions close to a scam

What a lovely helpful bunch of people. I probably complicated everything. Can't recommend them enough.

Extremely poor and complete lack of understanding.

I write this review from most parents point of view I feel.

It is hard enough having a child with any disability. But then having to deal with Access Card is one stress I can't take.

After filling the online form and submitting with payment along with multiple hospital, doctors and other medical forms to be given a flat 'No'.

Your application cannot be processed due the 'decision maker' saying you do not have enough evidence to support your case.

Communication is extremely slow, condescending
and rude.

For what should be a simple and painless process has so far become a 2 month long process 4 plus hospital documents, requests for bank statements and government documents.

This is a complete con to protect large businesses and simply to discriminate anyone with a disability

I heard about this card from a friend . It was easy to apply for and will make it stress free to buy tickets .

Thank you very much