I have purchased 4 pieces; London Skyline, Burg Kalifa, One World Trade Center and the Petronis Towers. All are excellent representations however the Towers are a little faint in the crystal. But, i... Se mer
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Det här tycker kunderna
The service with AB crystal collections has always been awesome. The agent is very professional. The quality of the product is just perfect and the item is always delivered before the mentioned delive... Se mer
You guys are phenomenal at your work - there's no doubt. The quality is outstanding; my only aside is I'd like to have an opportunity to ask for photoshop edits to the photos. In my instance; I didn't... Se mer
Företaget har svarat
I have placed a couple orders with this company before and they always deliver a beautiful, quality product. Recently I ordered a pet memorial gift for a friend and she was surprised with how much th... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
A and B Crystal Collection was founded by brothers and childhood friends in 2014. When one of our founders first glimpsed three dimensional engraved crystal on his honeymoon, we were all mesmerized and immediately recognized its potential as a small business. Within months we had joined forces with other local small businesses, moved into a warehouse, and began studying the photo conversion and engraving process. Since those first days in 2014, we have grown our business, honed our craft, and fulfilled over 20,000 orders to individuals and businesses alike. We have had the blessing of playing a role in the countless celebrations, holidays, and cherished memories of our valued customers.
Kontaktuppgifter
4360 CHEMIN DE LA COTE-DE-LIESSE, H4N 2P7, MONT-ROYAL, Kanada
- (514) 667-5776
- support@ab-crystalcollection.com
- abcrystalcollection.com
4,5
Utmärkt
577 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Exceptional Service and Beautiful Quality
I had an amazing experience with AB Crystal Collection when ordering a custom 3D crystal photo for our good friends’ anniversary. Initially, we mistakenly thought it was their 15th anniversary and placed our order accordingly. The next day, I realized it was actually their 20th anniversary. I called the company right away, and even though the crystal had already been made, they kindly refunded the full amount without hesitation.
I immediately placed a corrected order, and to my surprise, the new crystal arrived right on time. The 3D engraving was absolutely stunning, and the packaging was elegant and high quality—perfect for gifting. I was genuinely impressed by both their customer service and the craftsmanship of their work. I will definitely be ordering from AB Crystal Collection again in the future and highly recommend them to anyone looking for a meaningful, personalized gift.
1 augusti 2025
Svar från AB Crystal Collection
Thank you so much for your kind words and for sharing your experience with us! We're truly honored to have played a small part in making your friends’ anniversary extra special.
We're so glad we could resolve the mix-up quickly and get the corrected crystal to you on time. It means the world to us that you appreciated both our service and craftsmanship — that's exactly what we strive for with every order.
Your thoughtful feedback and recommendations genuinely encourage our team. We look forward to creating more beautiful memories for you and your loved ones in the future.
With heartfelt gratitude,
The AB Crystal Collection Team
Svar från AB Crystal Collection
Hi Frank,
Thank you so much for the kind words! 😊 We're so happy to hear you had a great experience with our customer service.
We're always here if you need anything in the future!
Warm regards,
The AB Crystal Collection Team
Svar från AB Crystal Collection
Hi Ivana,
Thank you so much for your kind words! We’re so glad you loved the etching—it means a lot to us. 😊
We also truly appreciate your feedback regarding the preview option. It’s a great suggestion, and we’re actively exploring ways to offer previews to make the experience even better for our customers.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out!
Warm regards,
The AB Crystal Collection Team
Svar från AB Crystal Collection
Hi Dirk Van Zanden,
Thank you so much for your kind words! 😊 We’re delighted to hear you were happy with both the product and our service.
Your support means a lot to us, and we look forward to creating something special for you again!
Warm regards,
The AB Crystal Collection Team
Svar från AB Crystal Collection
Hi Lee Ann Lukian,
Thank you so much for your kind feedback! 😊 We’re thrilled you enjoyed the service and love the product and concept.
Your support means a lot to us, and we look forward to creating something special for you again in the future!
Warm regards,
The AB Crystal Collection Team
Svar från AB Crystal Collection
Hi Michelle,
Thank you so much for your kind words! 😊 We’re glad you found our team responsive and that you loved the finished product.
It means a lot to us—thank you for choosing AB Crystal Collection. We hope to serve you again soon!
Warm regards,
The AB Crystal Collection Team
The pucture turned out perfect
The pucture turned out perfect. A great memorial to a lost friend.
29 juni 2025
Svar från AB Crystal Collection
Hi Robyn,
Thank you so much for your kind words. We’re truly honored to have helped create a meaningful memorial for your lost friend. 💖
It means so much to us that the picture turned out just right and could bring some comfort. We’re always here if you need anything in the future.
With sincere gratitude,
The AB Crystal Collection Team
Fast and safe delivery was amazing
Fast and safe delivery was amazing. Quality of my order was excellent. Service great too
1 juli 2025
Svar från AB Crystal Collection
Hi Suzanne,
Thank you so much for your wonderful feedback! 😊 We’re delighted to hear that your order arrived quickly and safely, and that you were pleased with the quality and service.
Your satisfaction means everything to us. We look forward to creating something special for you again soon!
Warm regards,
The AB Crystal Collection Team
Incredibly fast
Incredibly fast, took only 2 days to receive our crystal cube ,vert happy beautiful job ,thank you
6 juli 2025
Svar från AB Crystal Collection
Hi Richard,
Thank you so much for your kind words! 😊 We’re thrilled to hear your crystal cube arrived so quickly and that you’re very happy with how it turned out.
It means a lot to us to know you loved the result. Thank you for choosing AB Crystal Collection—we look forward to creating something special for you again!
Warm regards,
The AB Crystal Collection Team
Svar från AB Crystal Collection
Hi there,
Thank you so much for your kind words! 😊 We’re so glad you loved the work.
Looking forward to creating something special for you again soon!
Warm regards,
The AB Crystal Collection Team
Svar från AB Crystal Collection
Hi Jesse,
We’re very sorry to hear about this issue. We completely understand your frustration, and we want to make this right as quickly as possible.
Please reach out to us at support@abcrystalcollection.com or call +1 514 667 5776 with your order details so we can look into this and process your refund promptly.
Thank you for bringing this to our attention—we’re here to help resolve it.
Sincerely,
The AB Crystal Collection Team
The engraving was incredible and the…
The engraving was incredible and the service was very prompt and very reponsive.
11 juni 2025
Svar från AB Crystal Collection
Hi Varda Mann-Feder,
Thank you so much for your kind words! 😊 We’re thrilled to hear that you were impressed with the engraving and found our service prompt and responsive.
It means a lot to us to know we could deliver both quality and care. We’d be honored to create something special for you again in the future!
Warm regards,
The AB Crystal Collection Team
2D Crystal keychain
The company is very responsive to emails; ordering on the website was easy & shipping was very quick! The item received was exactly as described. Only reason for 4 stars was the crystal had a few little scratches on it which likely came from the key ring (which was not secured in the box).
12 juni 2025
Svar från AB Crystal Collection
Hi Sabrina,
Thank you so much for your thoughtful review! We’re glad to hear you found the ordering process easy, shipping quick, and our customer service responsive. 😊 We’re also happy the item matched your expectations!
That said, we truly apologize for the scratches on the crystal and the packaging oversight with the key ring. We understand how disappointing that must have been, and we appreciate you bringing it to our attention. We’re already reviewing our packaging process to prevent this from happening in the future.
Please feel free to reach out to us at support@abcrystalcollection.com or call +1 514 667 5776—we’d love the opportunity to make this right for you.
Warm regards,
The AB Crystal Collection Team
The crystal was beautifully done
The crystal was beautifully done, very true to life and completed with efficiently
5 juni 2025
Svar från AB Crystal Collection
Thank you so much for your thoughtful feedback! 😊 We’re delighted to hear that the crystal was beautifully done and captured the likeness so well. It’s always our goal to create pieces that feel truly lifelike and meaningful. We’re also glad you were happy with the efficient service. Looking forward to creating for you again in the future!
Svar från AB Crystal Collection
Hi Craig,
We’re truly sorry to hear about your experience and that we fell short of your expectations. Your feedback is very important to us, and we apologize for the frustration caused by the delivery and lack of preview. We’re also disappointed to hear you didn’t receive the level of service we aim to provide.
We’d really appreciate the opportunity to make things right. Please reach out to us at support@abcrystalcollection.com or call +1 514 667 5776, and we’ll do everything we can to assist you.
Thank you for bringing this to our attention — we are committed to improving.
Sincerely,
The AB Crystal Collection Team
The delay is really quick and the…
The delay is really quick and the customer service is on point!
9 juni 2025
Svar från AB Crystal Collection
Thank you so much for the kind words! 😊 We’re glad to hear that your order arrived quickly and that our customer service met your expectations. It means a lot to us, and we look forward to serving you again in the future!
Emprunte de doigt graver dans le verre…
Emprunte de doigt graver dans le verre avec la photo de notre chien. Nous avons envoyer un courriel avec des photos er aucun retour.
4 juni 2025
Svar från AB Crystal Collection
Bonjour,
Merci de nous avoir fait part de votre expérience. Nous sommes désolés d’apprendre que vous n’avez pas reçu de réponse à votre courriel — ce n’est certainement pas le service que nous souhaitons offrir.
Nous comprenons combien ce projet était important pour vous, surtout avec une empreinte de doigt et la photo de votre chien. 💔
Veuillez nous écrire à nouveau à support@abcrystalcollection.com ou nous appeler au +1 514 667 5776, et nous ferons tout notre possible pour régler cela rapidement et vous offrir le service que vous méritez.
Exceeded all expectations
Phone call before I ordered. Prompt delivery. Quality of product was excellent. Exceeded my expectations overall!
4 juni 2025
Svar från AB Crystal Collection
Thank you so much for your fantastic feedback! We’re thrilled to hear that your experience exceeded expectations, from the initial phone call to the quality of the final product. 😊
It’s always our goal to provide both exceptional service and beautiful keepsakes, and we’re so happy to know we delivered on both. We look forward to serving you again in the future!
Love the Concept
Unfortunately, I was hoping the final product detail would have have been better and some adjustments made accordingly to reduce the impact of cedar branches that were interfering a bit. Wondering if the leaves could have been included to retain the original background??
Update,
AB Crystal was great responding to my issues noted above and provided a replacement that included the detail I was looking forward! Long story short, the replacement is awesome!
28 maj 2025
Svar från AB Crystal Collection
Thank you very much for your honest feedback. We truly appreciate you taking the time to share your experience, and we’re sorry to hear that the final product didn’t fully meet your expectations.
We strive to deliver the highest quality and always aim to make thoughtful adjustments when possible.
If you’d like, please feel free to reach out to us at support@abcrystalcollection.com or call +1 514 667 5776. We’d love to discuss this further and explore what we can do to make this right for you.
Svar från AB Crystal Collection
Thank you so much for your kind words! We're so happy to hear you’re enjoying your purchase and had a smooth experience with us. Your support means a lot!
Looking forward to serving you again soon. 💎✨
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