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I bought a mystery bag because I thought it would come with some good options and the reviews looked good. The fabric of the swimsuits feel like plastic and are odd fitting. I even sized up and things were still tight or riding in weird places. It came with a maxi dress that was so thick and heavy I wasn’t sure what the use case was for it. It was also way too long (and I’m 5’9) and small around the boobs. Overall, nothing was flattering or comfortable.

I used to be surprised and taken aback by some of these reviews and sad now that I have to be one of the ones to agree with them. I have been a loyal customer for about a year, and have spent probably close to $800 on their swimsuits. I have had issues with two of the 5 swimsuits I have ordered from them, and have tried to be super nice when asking customer service for help, but they are either unprofessional and unhelpful, or they just read it and ignore it.

One of my swimsuits didn’t fit right after I tried it on, so I washed it and sent it back. They claimed there was a “stain” (not sure how that would have gotten there) and didn’t accept my return. Upon receiving the item back- I see no stain whatsoever. It seems like this is a typical problem in reviews.

Additionally, I wore one of my tops ONCE, and the string came out in the wash. I asked if they had any tips, because this hasn’t happened to any swimsuit I have owned. I even asked if it would be okay if I sent it back to have it mended and sent back to me, because I have spent HOURS trying to get this string back in and nothing works (it’s a lily tankini, so the string has to go all the way through the top, and no tools meant for this issue work for this type of top). They said no, that it was ultimately my fault for not reading the washing instructions, and that they wouldn’t help me. There are TWO swimsuits that I spent $300 dollars on that I was only able to wear ONCE. I guarantee you customer service could have done more to help. These suits cost way too much for them not to help their loyal clients.

I used to defend this brand to others, but I just don’t think I can anymore. I don’t think they genuinely care if they lose loyal customers. I have always tried to be nice and honest with them, and I have never received help in return.

3 stars because I am nice- and still have 3 (decent) swimsuits that I can wear. And they’re cute…

Scammy practices masked with the title "small business". You are selling luxury priced swimwear and not providing a luxury experience. The sizing is a joke, the customer service is passive aggressive, and I will make sure my experience is heard far & wide all over social media until my refund is issued.

Ordered my first bikini with them and noticed that the groin was loose and slightly see-through. When talking with customer service, I felt gas-lighted like I ordered a wrong size. After returning the swimsuit and ordering a new one in a size their customer service recommended, the same issue occurred with the groin area. The fabric feels cheap down there and I have cheaper swimsuits that hold up better. I tried to explain this to the company, but I got the same spiel of the “double-lined swimsuits.” Yes it’s double lined - with what feels like a thin nylon fabric. I feel like I wasted $130.
Not only this, but the company did not post my honest, respectful 2 star review on their website.
Upon further investigation, they block all bad reviews and are not honest with customers.

Sizing was unfortunately off. I used my measurements but was spilling out of the usual large I get. Tried to return the top I got and was declined due to a "stain." The picture they sent me shows zero stain, just a randomly circled area. No refund. The other piece I sent back I was given a gift card to the store instead of moneyback.

93 Playstreet sucks. Horrible customer service. Never have enough of each size so you can’t exchange anything. Then decline your returns.

I am writing to express my deep disappointment with 93 Playstreet, which claims to champion women’s well-being — yet my experience shows quite the opposite.

I paid $180 USD (including taxes and shipping to Switzerland) for a one-piece swimsuit. Before ordering, I reached out to the customer service team for sizing advice and provided my measurements. Based on their recommendation, I ordered a size M.

Unfortunately, the swimsuit I received was too small. I returned it immediately, unworn, with tags and in perfect condition.

Instead of a refund, I was issued a store credit of $110 USD. I requested a refund, as I was hesitant to order another incorrect size, but was told that store credit was the only option according to their policy.

To make matters worse, there was almost no stock left in size M when I went to reorder. I ended up using my credit to buy a bikini bottom for $57 USD, which ended up costing me $104 USD with taxes and shipping.

I have lost 120usd and am deeply unsatisfied as I have now only half of a bikini.

I will not be ordering from this brand again, nor will I recommend it to others.

xx
Cleo

Worst customer service ever.
I had added things to my cart and all of a sudden my order processed, no idea how it happened. I sent an email immediately asking to cancel my order, didn’t get a response until after the order shipped and was told no. When I received my order, even though I had followed the size chart nothing fit. Then emailed again and was told I couldn’t return or exchange anything. So now I’m stuck with all bunch of bathing suits that were super expensive and don’t even fit. I wish I had never even looked at them, seriously not even close to worth it. Save yourself the headache. Wish I could rate 0 stars

They have the worst customer service ever!!! I love to support small businesses but this one seriously has the worst customer service. I returned 5 bathing suits because either they didn’t fit or I just didn’t like how they looked on me. I got the email saying the bathing suits arrived at their location and I never got any store credit back to buy different sizes. I emailed them three times and never got a response. I tried messaging them on Instagram and I got one response saying to email to them. I did and again no response, then I tried messaging them again on Instagram and got blocked. Then I tried commenting on their TikTok and again got blocked. I never got store credit back and never got a refund, instead I got blocked. I wish I could write a Google review so I could warn other people but they don’t have a Google account. 10/10 DO NOT RECOMMEND BUYING FROM THEM.

Since then I have found other swimsuit brands on TikTok that are way kinder with better customer service AND amazing quality bathing suits. 93 Play Street is a scam, do not buy from them.

I bought serena suit and sized up as it said to do. Only fits without the straps crossed. Quality is fine but have bottoms before the “new and improved elastic” and every time I pull over my hips makes it sound like I’m ruining them.

Also, hilariously if you leave any negative comment on the instagram even though you have been a paying costumer you will be blocked 🤢 what a disgusting thing for a company to do. No transparency for new costumers they only think people are 100% in love.

By far the best swimwear you can buy. I absolutely love 93PlayStreet. I highly recommend

I was super disappointed in their sizing I had to pay shipping back twice because it was still so small on the top and bottom. Now I’m stuck with a baby suit that does not fit that was over $100

DO NOT PURCHASE FROM HERE! I wish I could give less than one star. Better yet, I wish I could go back in time and never order from them. I will never buy from this company again and will encourage others to do the same. I am 5’4’’, 165 pounds, and typically a size medium in bathing suits. I even have a one piece from Aerie that is a small. However, I saw this company and THOUGHT I was buying from a size inclusive company that celebrated all sizes. I purchased a Libby bottom (size L just to be safe) and a Griffey top (also size L to be safe). Both were too small. When I emailed to make a return, they informed me that I am a size XL and that they did not do refunds. I was truly disappointed to a see a company that claimed to be body positive and is not cheap prove to be just another company that thinks that women that are size 0-4 are the typical size of a woman and moreover refuse to except refunds because they knew that they are falsely advertising their suits. Never again. Please just go to cupshe - I have had so much better experiences, the quality has been good, the suits cheaper, AND they accept returns.

Recently I purchased a swim suit and wish I would have checked their return policy. I left a comment on their Instagram stating that they should advertise their policy because it is a huge inconvenience. I was then blocked from their Instagram. It makes me think they delete and block any negative reviews, which is very shady. If you want to block customers, at least give full refunds.
Overall, their swimsuits are made very small. I would need to order two sizes up for them to fit properly.
Positive: shipping was fast

Their return policy is ridiculous. Any item on sale is final sale and cannot be exchanged for a different size. If you buy a full price item, you pay for shipping to receive the item AND for shipping to return. You CANNOT return for money only for a gird card. So again you pay shipping to try the next item and so on. The swimsuit quality wasn’t that great comparable to other brands in the price range. I’d shop elsewhere.

They would not let me return. Sizing is also very inaccurate. I now wasted 120$ on a top and bottom from them. Will not recommend them to anyone. They also would not answer my emails. Very disappointing

After ordering 2 different types of suits in 2 different sizes, I am not interested in trying again with their ridiculous sizing and "credit only" returns policy. I have paid twice now to return suits that were not at all well-fitting or logical in size. After haranguing "Savannah" in customer service for a refund, her supervisor "Hannah"says she's happy to offer suggestions and expedited shipping. Huh? The hassle to pay them for a $200 swim suit that FITS and gives good support is not worth it. Plenty of other great online swimwear companies. Sad that supporting a woman-owned business is so unsatisfactory in this case.

Extremely disappointing in my experience, I bought $100 worth of items and when I returned it within the window of their policy they didn’t accept it. Absolutely terrible do not recommend. They stated "it smelled" off and refused my refund. SAVE YOUR MONEY

I agree with many other reviewers. It is very unfortunate that they do not allow exchanges when the sizing chart is so inconsistent. They boast inclusivity and not being fast fashion, but when the bathing suit doesn’t fit, what am I supposed to do with something that doesn’t fit?? If I returned it, someone else could buy that returned sized and it wouldn’t go to waste. This ‘final sale’ policy creates a linear model of consumption. There was no budging when I asked for exchanging sizes. I’ve ordered from 93 Play street before and liked the quality and fit. However, I ordered the same size and style bottom in a different print and it didn’t fit me at all the same way. I even tried the previous suit on to make sure it still fit and followed the sizing chart exactly. Save your money and find a brand that has a better exchange/return policy. You should not pay this much for a bathing suit only to be disappointed with how it fits and be stuck with it.

Sizing is Completely Wrong. The sizing should be labeled as petite. I was particularly disappointed by the sizing because the company claims to be so size inclusive. I am a size large in almost everything I wear but I have had to do two rounds of returns because the tops and bottoms were way too small. I am only a C cup so I find it crazy that I would be a 2XL top. I am also a 2XL bottom. I have no problem with the tag size, but that means that no one above a large is really included in their sizing. In addition, the site is never restocked which means I am just sitting on my store credit waiting to get anything in my size. I am extremely disappointed with this company.