We’ve had the pleasure of working with Three Media for several years, and their service has been consistently outstanding. Their beautifully produced brochures are a valuable asset to our team, used d... Se mer
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We are an estate agents in Cardiff and used 3 Media for our property booklets and they took full control and kept us updated throughout the process. They got lots of local businesses on board which is... Se mer
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3 Media recently produced a brochure for our valuation packs for our Estate Agency. The team were communicative and kept us informed whilst the brochures were being prepared. We are delighted with h... Se mer
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Under 48hrs after proceeding with a quote from 3 media, I needed to cancel the agreement, however 3 media refused point blank to cancel the agreement forcing me to go ahead with the purchase without o... Se mer
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Företagsinformation
Om 3 Media Ltd
Skrivet av företaget
3 Media is recognised as an industry expert in the design, print and digitalisation of high-quality bespoke publications for Independent Estate Agents. Our design team will create a sense of luxury and exclusivity while showcasing your business services
Since 2011 we have developed and secured long term relationships with some of the most prestigious brands both in the UK & Europe. Our selective approach in identifying only those key agents means that we can invest our extensive resource in providing a brochure of the highest quality.
Whether buying or selling, this can be a hectic period for many customers and sometimes the smallest of oversights can cause delay and possible additional unplanned costs for all parties. We aim to try and eliminate this with an essential walk through of everything your customers will need to consider during the move.
Our existing agents see the brochure as a valuable asset and distribute to all their customers, as not only does it showcase them as an exceptional agent offering exceptional service, but also that it aids a smooth transition.
We believe that making a great first impression and looking after our clients right from the start is the secret to our success. That’s why the 3 Media Team is dedicated to providing each and every one of our clients with friendly, personal service at all times.
3 Media keeps things simple by sticking to two main objectives:
Providing zero-cost, high-quality printed publications to Independent Estate Agents throughout the UK
Providing reputable local community-based businesses with an effective, affordable and targeted way of reaching new customers.
Whether you are a sole trader or a multi-branch Estate Agency, is an extension of you and needs to be clear, precise and professional. After all, this is the part of your business that prospective clients will take away with them. It represents you and your brand, your mission. To us, that means superb design, high-quality printing and a considered approach to how each publication is put together.
Our love of creating bespoke print solutions is matched only by our dedication to making each publication the perfect blend of design, content and selective advertising.
Since 2011 we have developed and secured long term relationships with some of the most prestigious brands both in the UK & Europe. Our selective approach in identifying only those key agents means that we can invest our extensive resource in providing a brochure of the highest quality.
Whether buying or selling, this can be a hectic period for many customers and sometimes the smallest of oversights can cause delay and possible additional unplanned costs for all parties. We aim to try and eliminate this with an essential walk through of everything your customers will need to consider during the move.
Our existing agents see the brochure as a valuable asset and distribute to all their customers, as not only does it showcase them as an exceptional agent offering exceptional service, but also that it aids a smooth transition.
We believe that making a great first impression and looking after our clients right from the start is the secret to our success. That’s why the 3 Media Team is dedicated to providing each and every one of our clients with friendly, personal service at all times.
3 Media keeps things simple by sticking to two main objectives:
Whether you are a sole trader or a multi-branch Estate Agency, is an extension of you and needs to be clear, precise and professional. After all, this is the part of your business that prospective clients will take away with them. It represents you and your brand, your mission. To us, that means superb design, high-quality printing and a considered approach to how each publication is put together.
Our love of creating bespoke print solutions is matched only by our dedication to making each publication the perfect blend of design, content and selective advertising.
Kontaktuppgifter
Storbritannien
- 01772 925412
- info@3medialtd.com
- 3medialtd.com
4,5
Utmärkt
147 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great designers and customer service
Great designers and customer service. Really easy to work with, would highly recommend.
6 september 2024
Svar från 3 Media Ltd
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our designers and customer service team. It was a pleasure working with you, and we truly appreciate your recommendation.
Great quality artwork!
30 augusti 2024
Svar från 3 Media Ltd
Thank you so much for your kind words! I’m thrilled that you enjoyed the artwork. Your feedback means a lot, and I’m glad the quality met your expectations.
I found 3 media very easy to deal with…
I found 3 media very easy to deal with from start to finish & I was extremely happy with the artwork they had created for my business.
12 augusti 2024
Svar från 3 Media Ltd
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us from start to finish, and we're even happier that you’re pleased with the artwork we created for your business. Your satisfaction is our top priority, and it means the world to us that we could meet your expectations.
Svar från 3 Media Ltd
Thank you for your positive feedback! I’m glad the communication and instructions were clear. If you have any more questions or need further assistance, feel free to reach out. We're here to help!
Straight forward and easy!
Stacy and the design team made the process very easy and straight forward. Got a great design first time and only needed one minor tweak. Very happy with the service we got.
8 augusti 2024
Svar från 3 Media Ltd
Thank you so much for your kind words! We’re glad to hear that you had a smooth and straightforward experience with Stacy and the design team. It’s great to know that you were satisfied with the design right from the start, and we’re happy we could make any necessary tweaks to get everything just right for you.
Stacy phelps was my liaison and she was…
Stacy phelps was my liaison and she was brilliant and very helpful. Designs were great and whole process was smooth as could be.
5 augusti 2024
Svar från 3 Media Ltd
Thank you for your wonderful feedback! We're delighted to hear that Stacy Phelps provided brilliant and helpful support throughout your experience with us. It's great to know that you were pleased with the designs and found the entire process smooth. We strive to deliver top-notch service and quality, and it's rewarding to hear that we met your expectations. Should you need further assistance or decide to start another project, Stacy and the rest of our team are more than happy to help.
Easy process
We were contacted re an advert from a recommendation to go into the company’s magazine . Everything was explained clearly . We had a video call to go through all the details . It was an easy procedure everyone was very helpful. Communication was so easy and everything was as we requested.
1 augusti 2024
Svar från 3 Media Ltd
Thank you for taking the time to share your positive experience! We're glad to hear that the advertisement process for our company magazine was straightforward and met your expectations. It's wonderful to know that our team was able to provide clear explanations and that our video call was effective in sorting out all the details. We aim to make communication effortless and ensure that all your requests are met with precision. If there’s anything more we can do for you in the future, please don’t hesitate to reach out. We appreciate your feedback!
Great quick replies to emails and…
Great quick replies to emails and helped out where and when needed. Great images
1 augusti 2024
Svar från 3 Media Ltd
Thank you for your review! We're pleased to hear that you appreciated our quick email replies and found our assistance helpful. We're glad you liked the images as well. Your feedback means a lot to us!
Great help and excellent customer care.
30 juli 2024
Svar från 3 Media Ltd
Thank you for your wonderful review! We're glad to hear that you had a great experience and found our customer care to be excellent. Your satisfaction is very important to us, and we're happy we could assist you effectively. If you need anything else, please don't hesitate to reach out.
Svar från 3 Media Ltd
Thank you so much for your kind words! We're thrilled to hear that your experience was perfect from start to finish. Our team works hard to ensure every customer has a great experience, and it's wonderful to know we succeeded.
Beware of False Promises & Reputational Damage
Initial Impressions and Promises
Our initial interactions with 3Media were promising. They assured us that they could support our business by providing free brochures and securing funding through local businesses purchasing advertising slots. Asked for a list of our trusted suppliers that we gave them. Based on these assurances, we decided to proceed and signed their agreement.
Lack of Follow-Through
After an initial onboarding with their staff members, we were told that everything would be sorted out promptly. The campaign started and we then received a number of complaints from people that would like to advertise but were put off with aggressive sales tactics. We raised a complaint with 3 media. However, after a further six months of complete silence and no progress, we had to chase them down for an update. We were then informed that there was no interest from advertisers and that they would not be moving forward with our project.
Financial Issues and Lack of Refunds
To make matters worse, 3Media took payments from two of our suppliers, totaling over £3,000 for advertising that never materialized. Despite their promises to issue refunds, we have had to chase them continuously, and the refunds have yet to be processed.
Impact on Our Reputation
The entire ordeal has damaged our company's local reputation. The aggressive sales tactics employed by 3Media have further exacerbated the situation, making it difficult for us to trust their legitimacy.
Based on our experience, we cannot recommend 3Media. Their failure to deliver on their promises, coupled with their financial mishandling and hard sales tactics, raises serious questions about their business practices. We have also learned that tie advertisers into a rolling contract whereby they have to opt out or otherwise tied into continuous advertising and subsequent fees. We advise others to be cautious and consider alternative options for their advertising needs.
25 juli 2024
Omdöme utan inbjudan
Svar från 3 Media Ltd
We sincerely apologize for the experience you had with 3Media. We take your feedback seriously and regret that we did not meet your expectations.
Firstly, we are sorry to hear about the issues with the brochures and the funding through local businesses. It is our intention to offer valuable services and not to mislead our clients. We understand the frustration of not receiving timely updates, which is not in line with our company's values.
Regarding the financial concerns, we deeply apologize for the delays in processing refunds and the inconvenience this has caused. We are currently reviewing our processes to prevent such issues from occurring in the future.
We are also concerned about the impact this has had on your reputation and are committed to making things right. We will investigate the issues thoroughly and take appropriate actions to ensure such experiences are not repeated.
Your feedback helps us improve, and we are grateful you took the time to share it.
We hope to have the opportunity to regain your trust and better serve you in the future.
Trustworthy & great service.
Great service in putting together an advertisement for my Mortgage Advice business to feature in a local Estate Agent's brochure.
19 juli 2024
Svar från 3 Media Ltd
Thank you for your positive feedback! We're glad to hear that you were pleased with the advertisement we created for your business. It was a pleasure assisting you. If you need further assistance, please don't hesitate to contact us. We appreciate your trust in our services and wish you continued success!
Excellent service and very thorough…
Excellent service and very thorough would highly recommend
23 juli 2024
Svar från 3 Media Ltd
We're thrilled to hear that you had an excellent experience with our service. Our team always strives to be thorough and provide the best possible service to our customers. We truly appreciate your recommendation and look forward to serving you again in the future!
The team at 3media are really helpful…
The team at 3media are really helpful and efficient! I dealt with Stacy mainly and she was brilliant, always responded promptly and implemented any changes or amendments required. Really happy with content in the brochure that was put together and the quality! Highly recommend!
19 juli 2024
Omdöme utan inbjudan
Svar från 3 Media Ltd
Thank you so much for your wonderful review! We are thrilled to hear that you found our team at 3media helpful and efficient. Stacy will be delighted to know that her prompt responses and attention to your needs made a positive impact on your experience. We're glad you are happy with the content and quality of the brochure. Your recommendation means a lot to us.
Super Experience
The whole process was dealt with professionally and by a friendly and helpful team
Many thanks and we would certainly recommend them
18 juli 2024
Svar från 3 Media Ltd
We greatly appreciate your kind words! It's wonderful to hear that you found our team professional, friendly, and helpful throughout the process. Your recommendation is highly valued.
Very responsive and extremely good at…
Very responsive and extremely good at what they do as no edits needed!
17 juli 2024
Svar från 3 Media Ltd
Thank you so much for your kind words! We're thrilled to hear that you found our service responsive and efficient. It’s always our goal to deliver work that requires no edits and exceeds expectations. Looking forward to working with you again!
Very professional service and lovely…
Very professional service and lovely staff to have worked with..
Speedy and efficient
16 juli 2024
Svar från 3 Media Ltd
Thank you for your kind feedback! We're delighted to hear that you had a great experience with our team. It's wonderful to know that our staff's professionalism and efficiency stood out to you. We look forward to the opportunity to work with you again!
Svar från 3 Media Ltd
Thank you for your feedback! We're delighted to hear that you had a smooth experience. If you need any further assistance, feel free to reach out. Thanks again!
Seamless couldn't do enough for me
3 juli 2024
Svar från 3 Media Ltd
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that our team met your expectations and that you felt well taken care of. Providing excellent service is our top priority, and it’s always rewarding to hear such wonderful feedback from our valued customers.
Good quality brochures , our customers love them.
Good quality brochures and good information regarding the buying and selling process. Our customers are always commenting on how great they look. Good communication with 3 Media staff and they often phone to check we have enough stock etc, we love them, thank-you.
28 juni 2024
Omdöme utan inbjudan
Svar från 3 Media Ltd
Thank you for your wonderful review! We're delighted to hear that you and your customers are pleased with the quality of our brochures and the information provided. It's great to know that our communication and stock management efforts have been appreciated as well.
We love working with you too, and we are always here to ensure you have everything you need. Thank you for your continued support!
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