The most important aspect of changing energy providers is the ease of moving from one to the other. You did everything for me quickly and efficiently. The biggest fear of changing energy providers is... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have been trying for over s week to fix issue with my account transfer and they have failed to even tell me s reason why there is error hours on hold then told yes emsil raised complaint attached su... Se mer
I spoke to Richard and he connected me very quickly to FE, including all the back and forth details But a few days ago I called you to change my payment method to a direct debit, You hel... Se mer
It took a lot of time to connect with 1st Energy, over a day in fact. When I did, the operator carried out all my concerns very well.
Företagsinformation
Skrivet av företaget
1st Energy is all about powering your day! Founded in 2014, we aspire to be a better alternative provider servicing energy customers in New South Wales, Victoria, South Queensland, Tasmania and South Australia. Australian based, we are dedicated to provide value-based energy solutions that enhance our customers lives whilst giving our customers confidence and peace of mind that we care about them. With a customer centric commitment, you can contact us and know that as a small retailer we can promise an excellent level of customer service and quick solutions. Our team has years of energy experience here in Australia and internationally and have now come together to build a better energy partner for your business and your home.
Kontaktuppgifter
Level 4, 459 Little Collins Street, 3000, Melbourne, Australien
- 1300426594
- sarah.landry@1stenergy.com.au
- 1stenergy.com.au
4,1
Bra
436 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från 1st Energy Pty Ltd
Thank you for taking time to provide a review Parveen. Much appreciated.
The way he talked and respond me is…
The way he talked and respond me is great.
And feeling very comfortable to communicate.
22 oktober 2024
Omdöme utan inbjudan
Svar från 1st Energy Pty Ltd
Thank you for taking time to provide a review. Great to hear the feedback!
The comparison provided was fair and…
The comparison provided was fair and very practical
21 oktober 2024
Omdöme utan inbjudan
Svar från 1st Energy Pty Ltd
Thanks for taking time to provide a review Manjesh.
Ash was very helpful and also very…
Ash was very helpful and also very knowledgeable. He was courteous and professional and did a great job explaining everything to me.
1 oktober 2024
Omdöme utan inbjudan
Svar från 1st Energy Pty Ltd
Thank you for taking time to provide a review Karen. Great to hear the feedback.
Quick way of changing energy suppliers
Quick way of changing energy suppliers, yes. Nonetheless, I would have preferred to have a review of my current account before switching. I frankly will not know if I am now with a supplier and paying less.
7 oktober 2024
Omdöme utan inbjudan
Svar från 1st Energy Pty Ltd
Thank you for taking time to provide feedback Paul. We would be happy to do a comparison for you. Please email a copy of a recent invoice to sarah.landry@1stenergy.com.au and I will organise that for you. Many thanks Sarah
The sign up was quick and very easy
The sign up was quick and very easy. All questions answered to my satisfaction. I am satisfied and happy to recommend them.
18 september 2024
Omdöme utan inbjudan
Svar från 1st Energy Pty Ltd
Thank you for taking time to provide a review Pat. Great to hear the feedback.
excellent Marketing
excellent Marketing
He explained very clearly and politely how the current Electricity Market and found the cheapest solution for us.
21 september 2024
Omdöme utan inbjudan
Svar från 1st Energy Pty Ltd
Thank you for taking time to provide a review Carmen. Much appreciated.
Friendly and patience with answering…
Friendly and patience with answering all my questions. Gave me all the information I needed
2 september 2024
Omdöme utan inbjudan
Svar från 1st Energy Pty Ltd
Great to hear the feedback Lydia. Thank you very much for taking time to provide a review.
Easy to deal with and friendly.
22 augusti 2024
Omdöme utan inbjudan
Svar från 1st Energy Pty Ltd
Thanks for taking time to provide a review Mark. Great to hear the feedback.
Easy peasy
Dealing with Hannah and other representatives from the company was such a stress free, easy experience. The power was connected on our move in date and all has been going smoothly since.
26 juli 2024
Omdöme utan inbjudan
Svar från 1st Energy Pty Ltd
Thanks for taking time to provide a review Benjamin. Hannah will be delighted with the feedback.
1st Energy is great
1st Energy is great. They've always been helpful when I've called with questions or concerns. I was a bit sceptical at first, when I joined years ago. But I've never had an issue. Which is exactly what you want 😅😅
23 juli 2024
Omdöme utan inbjudan
Svar från 1st Energy Pty Ltd
Thanks very much for taking time to provide a review Cassandra. Great to hear the feedback.
Excellent service
Will was very helpful, and explained everything very clearly. I'm from the UK, and this would have taken several hours to set up via telephone there, being transferred between multiple departments. Here it was straightforward, simple, and friendly.
8 juli 2024
Omdöme utan inbjudan
Svar från 1st Energy Pty Ltd
Thanks very much for taking time to provide a review Alex. Will will be delighted with the feedback. :-)
EASY PEASY
My ph rep was friendly and changed my account to my new home easily
28 juni 2024
Omdöme utan inbjudan
Everything explained in great detail…
Everything explained in great detail and very responsive to queries
29 juni 2024
Omdöme utan inbjudan
Efficient and friendly and resolved my…
Efficient and friendly and resolved my issues. Good work
4 juni 2024
Omdöme utan inbjudan
Great communication easy process
Jayden is a great communicator he is personable, clear and helpful. He walked me through the entire process and made it dead easy.
31 maj 2024
Omdöme utan inbjudan
Svar från 1st Energy Pty Ltd
Thanks for taking time to provide a view Alison. Jayden will be thrilled with the feedback.
Not impressed
Deceased estate went from three people to one. I was paying around $600-$800 per quarterly for a one-person Houshold, living in the dark. This seemed fishy so I changed to another provider. Low and behold, it was $250 per quarterly, twice now. I saw the meter reader attend, but I suspect they just go by estimates.
24 november 2023
Omdöme utan inbjudan
Svar från 1st Energy Pty Ltd
Thanks for taking time to provide a review Cee Jay. I've had a look on the system and we don't have an account in your name so unfortunately I can't offer any explanation here but I am certain there is one. We are absolutely not in the game of overcharging our customers so I would really love to investigate this further. Please message me with your customer number or name and address and I will be able to assist further. Kind regards Sarah
Ash was very helpful and professional
Ash was very helpful and professional. Great product knowledge.Answered all questions
17 maj 2024
Omdöme utan inbjudan
Svar från 1st Energy Pty Ltd
Thanks for taking time to provide a review Karen. Great to hear the feedback. :-)
all about their bill
they were easy to talk to and explained every thing
19 april 2024
Omdöme utan inbjudan
Svar från 1st Energy Pty Ltd
Thank you for taking time to provide a review Iceman. Much appreciated.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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