The most important aspect of changing energy providers is the ease of moving from one to the other. You did everything for me quickly and efficiently. The biggest fear of changing energy providers is... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have been trying for over s week to fix issue with my account transfer and they have failed to even tell me s reason why there is error hours on hold then told yes emsil raised complaint attached su... Se mer
I spoke to Richard and he connected me very quickly to FE, including all the back and forth details But a few days ago I called you to change my payment method to a direct debit, You hel... Se mer
It took a lot of time to connect with 1st Energy, over a day in fact. When I did, the operator carried out all my concerns very well.
Företagsinformation
Skrivet av företaget
1st Energy is all about powering your day! Founded in 2014, we aspire to be a better alternative provider servicing energy customers in New South Wales, Victoria, South Queensland, Tasmania and South Australia. Australian based, we are dedicated to provide value-based energy solutions that enhance our customers lives whilst giving our customers confidence and peace of mind that we care about them. With a customer centric commitment, you can contact us and know that as a small retailer we can promise an excellent level of customer service and quick solutions. Our team has years of energy experience here in Australia and internationally and have now come together to build a better energy partner for your business and your home.
Kontaktuppgifter
Level 4, 459 Little Collins Street, 3000, Melbourne, Australien
- 1300426594
- sarah.landry@1stenergy.com.au
- 1stenergy.com.au
4,1
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436 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
It was an easy sign up and change over
It was an easy sign up and change over
13 juni 2025
Omdöme utan inbjudan
Svar från 1st Energy Pty Ltd
Great to hear the feedback Mike. Thank you very much for taking time to provide a review.
Svar från 1st Energy Pty Ltd
Thank you very much for taking time to provide a review Frances. Much appreciated.
Svar från 1st Energy Pty Ltd
Fantastic to hear Luke. Thank you very much for taking time to provide a review.
customer care were very helpful when I…
customer care were very helpful when I need to transfer to another address.
2 februari 2025
Omdöme utan inbjudan
Svar från 1st Energy Pty Ltd
Thank you very much for taking time to provide a review Niroj. Much appreciated.
Svar från 1st Energy Pty Ltd
Thank you for taking time to provide a review Shireen. Much appreciated.
Responsive and helpful
Responsive and helpful
The person who took my call was local to Australia and had a lot of patience with me on the phone as I was changing providers and moving to a new place.
25 januari 2025
Omdöme utan inbjudan
Svar från 1st Energy Pty Ltd
Great to hear the feedback Lu su. Thank you very much for taking time to provide feedback.
Speaking to a English speaking operator…
Speaking to a English speaking operator very helpful
13 mars 2025
Omdöme utan inbjudan
Svar från 1st Energy Pty Ltd
Great to hear Barry. Thank you for taking time to provide a review.
Fast and Easy.
Fast, factual, we have an unsual mix of Trustee and Op Co owner, he got that correct.
4 mars 2025
Omdöme utan inbjudan
Svar från 1st Energy Pty Ltd
Great to hear the feedback David. Thank you very much for taking time to provide a review.
Svar från 1st Energy Pty Ltd
Fantastic to hear Neil. Thank you very much for taking time to provide a review.
Fast process
The whole phone call was 7 minutes, fast, efficient and easy.
8 mars 2025
Omdöme utan inbjudan
Svar från 1st Energy Pty Ltd
Great to hear the feedback Nikki. Thank you very much for taking time to provide a review.
User friendly sign up
User friendly sign up. Answered all my questions. Very happy
11 mars 2025
Omdöme utan inbjudan
Svar från 1st Energy Pty Ltd
Thank you for taking time to provide feedback. Much appreciated.
Quick easy and helpful
Quick easy and helpful rather than blocking, many hoops and judgements of status and viability to pay
18 mars 2025
Omdöme utan inbjudan
Svar från 1st Energy Pty Ltd
Great to hear the feedback George. Thank you very much for taking time to provide a review.
Fast efficient and knowledgeable…
Fast efficient and knowledgeable customer support who made switching providers a breeze.
10 mars 2025
Omdöme utan inbjudan
Svar från 1st Energy Pty Ltd
Great to hear the feedback Ed. Thank you very much for taking time to provide a review.
I was confused by process
I thought the product was good. Jessica, the cold caller was lovely but then when I had to hang up and wait for a call from the product manager it became very messy.
I think what happened was a different power company called me in between times. Then I was unsure if I was talking to the correct company as I didn't hear properly what they were called in the first place.
Then it took 3 more phone calls from Jessica and Ash before things went smoothly. I thought by the end of it that I had been scammed. It was like the follow-up system had broken down and no-one knew what the other one was doing.
Fingers crossed that it has all gone well.
26 februari 2025
Omdöme utan inbjudan
Svar från 1st Energy Pty Ltd
Thank you for taking time to provide feedback Lyndi. I would like to look into this further and check everything is good at our end. I will need to know either your address or account number to find you on the system. Please email sarah.landry@1stenergy.com.au when you get a minute. Thank you very much
Svar från 1st Energy Pty Ltd
Thank you very much for taking time to provide a review John. Much appreciated.
Nicole was very helpful and patient…
Nicole was very helpful and patient with me
19 februari 2025
Omdöme utan inbjudan
Svar från 1st Energy Pty Ltd
Great to hear the feedback George. Thank you very much for taking time to provide a review.
A very relaxed conversation
A very relaxed conversation that provided enough info that really surprised me in the amount of money I was losing from being faithful to my previous provider.
20 februari 2025
Omdöme utan inbjudan
Svar från 1st Energy Pty Ltd
Thank you very much for taking time to provide a review Fred. Much appreciated.
Richard was knowledgeable
Richard was knowledgeable and the whole process was easy and timely.
17 februari 2025
Omdöme utan inbjudan
Svar från 1st Energy Pty Ltd
Great to hear the feedback Bill. Thank you very much for taking time to provide a review.
Richard was very helpful.
17 februari 2025
Omdöme utan inbjudan
Svar från 1st Energy Pty Ltd
Thank you very much for taking time to provide a review Larraine. Much appreciated.
Knew his product was pleasant helpful…
Knew his product was pleasant helpful and explained all options
18 februari 2025
Omdöme utan inbjudan
Svar från 1st Energy Pty Ltd
Great to hear the feedback Ret. Thank you very much for taking time to provide a review.
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