1st Call - Window & Door Repairs Omdömen 

Honest polite at all times start to finish knew what needed to be done left all areas clean and tidy when job was finished did job to great standard expected by myself .

I came across first call replacing a neighbours windows.
From the initial enquiry, quote, survey and instalation everything has been efficient and professionally done.

The fitter arrived on time he was friendly and polite carried out resealing both front and back doors tidied up and left the house clean very satisfied with the job and would highly recommend them

Fantastic warm and friendly staff. Very pleased with the job done. Highly recommend

This person has parked their van outside my shop since yesterday and is not picking up the phone

Good service and nice company definitely recommend

Do not deal with this company!
I've had a dispute going on for a couple of months now as they haven't completed the job I've paid them to do. I have paid for a door repair which they were to replace the gear box, barrel and mechanism, of which they haven't replaced a single part. I've sent photo's asking for them to at least look at it and despite leaving voicemails, texts and email, they seem happy to just ignore me. I certainly should have stayed by the side of the repairman when he carried out the job instead of leaving him to it as the door looks and functions exactly the same as before, which begs the question, what have I actually paid for? The outcome of this is simple, either you give me my money back or actually finish the job. If I don't hear anything soon I will be going to small claims court to get my money back as this is absolutely unacceptable to be treat like I don't exist when I have a genuine issue.

I have had several repairs done by 1stcall repairs and was very impressed with their workmanship and cleanliness . I would highly recommend them to anyone who needs a job doing right !

Very polite friendly helpful experienced staff,from sales rep to fitter. Efficienct and prompt f4om the word go, Came when they said they would. Highly recommend for window replacement

Had an amazing experience with this company, lads were very polite and courteous and did an amazing job, cleaned up after themselves, 100% recommend them.

Professional and polite service from quote to install of replacement hinges and window gaskets.

Came across 1st Call Windows and Door Repairs on Facebook, no harm is filling out the enquiry form, so filled it in and was surprised to get a call back a few days later.

Had a good conversation about what we needed and at the end of the call we had agreed to a home visit for a quote.

Malik visited the house and he made us feel confident that we were buying from a reputable business (I was a bit dubious as it was from FB), he provided us with a really good quote which included 11 replacement hinges for upper rooms with self cleaning hinges, 2x full french door glass panels and necessary adjustments to the door as there was a gap.

Malik took a few measurements and photos and then gave us the quote, I again raised my anxieties around finding them on FB and Malik then logged into their assembly cameras to reassure me they were a reputable business.

We paid the initial deposit and then awaited his colleague who came to do the measuring of the hinges and glass panels a week or so later.

Again, the gentleman was very polite and courteous and he was a pleasure to have in the house.

1st December- we had the hinges and glass panels replaced and the work was done in a tidy manner, all rubbish was taken away and I was asked to check all the windows myself and whether I was happy, which I was.

I'm glad I went with 1st Call as a local trader was charging more which would have put on £100 extra just to replace the frames and said it was a two man job.

It was in fact a 1 man job as the glass was removed and hinges fixed into place and glass replaced.

Anyway, really happy with the self cleaning hinges which are ALL METAL, not like the original metal and plastic hinges from the developer (we bought a new build and these hinges, one by one began to fail about 5 years ago)

Follow up call from 1st call which was nice and I am happy to leave this review and would recommend them if you need any work doing!

A great service and much cheaper than local trade-people I contacted

From the very first phone call to the completion of the job, my experience with this company was exceptional. The representative took the time to understand my needs and explored the best window options for me, all while providing a fair price for the nine windows.

I can’t express enough gratitude to Chris and Danny for their outstanding installation work. They completed all nine windows in just one day and were so considerate, ensuring everything was cleaned up as they went along.

I truly appreciate the care and professionalism shown by everyone involved. Thank you for my beautiful new windows! I absolutely love them, and I can already feel the difference—my home stays warm for much longer now.

They were very responsive in coming out to do the initial assessment and the actual installation of my new window was very well done with everyone that I dealt with being helpful, conscientious (cleaning up etc) and polite. It did take longer between the measuring and installation than I expected, but the work itself has been excellent.

Excellent workmen, very pleased with the work

Company was easy to deal with, arranged a quick assessment, was not able to completely fix my repairs but majority was completed , price was knocked off for work that could not be done.pleased with with work done

Had this company come out to my property for a quote on replacing some glass units I also asked about a new back door. All I can say is I was so impressed by the company from start to finish. I was told that I only needed a new panel for my door as the frame didn’t need replacing which worked out so much cheaper. Quote I was given I accepted straight away. I had the work carried out a few weeks later and I was so happy with the guys who completed the work they were both respectful and cleaned up after themselves. My back door looked brand new once it was cleaned. I have given a 5 star rating because that is what this company deserves. I would highly recommend to any one.Absolutely amazing. Will definitely use them again

We really didn’t want to replace our back door but it was desperate for a repair. Malik from 1st Call came out at a convenient time and gave us a really good quote.
Aqib came another day with the parts to repair the door - it was tricky but he persevered in the freezing cold for hours. He was polite and tidy and left us with a fully working door.
Thanks so much. Saved a door from going into landfill and stopped us shelling out for a new one unnecessarily.
We will use 1st Call again in spring for the patio doors.

Booked these through a socials advert, the guy was 30 min late from their revised appointment time. He suggested my patio DG unit was leaking water, absolute nonsense, he used his iPhone to measure the units. Gave me a quote based on them being 2000 x 800, they’re 720 not 800. When I said I’m getting quotes he said once he walks out the door the price goes up from £525 to £980, over an 85% increase. I told him get out and marched him out of my house. Trading standards will be informed.