I ordered 4 pairs of pants and sadly they fit very poorly for waist and length. Easy process to arrange returns but disappointingly the return has to be sent to USA when the shipment arrived to me fro... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Product is super comfortable & having bought the shorts & now the pants, I can use them on & off the golf course I will definite using this site going forward
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I was mostly impressed by the customer support, very quick and friendly. For some reason the two bonus pants were added in two sizes larger than the initial selected two pants. The fit was more baggy... Se mer
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I ordered to pairs of pants and shorts. They were nice, but they didn’t fit me very well, so I asked for a full refund. Sarah was very accommodating, giving me a quick response to my return request. I... Se mer
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3,8
Bra
234 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
terrible quality and service
item received and was not what is advertised and quality as abysmal. when requesting a refund on the day i received them, 4 days taken to reply and asked if i wanted a 50% and to keep them. i reiterated id like full refund and no reply yet. will be discussing with Australian ACCC legal regulator now that i have given 10 day notice eperiod.
6 mars 2026
Omdöme utan inbjudan
Svar från 19thlab
We're sorry to hear about your experience and appreciate you bringing this to our attention.
Could you please email your order number to support@19thlabgolf.com so we can assist with resolving this for you as quickly as possible.
19th Lab has been great to me so far
19th Lab has been great to me so far. Fast delivery, quality products, and getting me prepped to look nice while playing with friends and family!
1 mars 2026
Omdöme utan inbjudan
Svar från 19thlab
Hi Vince,
Thank you so much for your kind words and for taking the time to leave us a review on Trustpilot! We’re really happy to hear that you had a great experience with us.
Your support means a lot to our team, and we’re always here if you need anything in the future.
Kind regards,
The 19thLABGOLF Team
Svar från 19thlab
Hi Anthony,
Thank you so much for your kind words and for taking the time to leave us a review on Trustpilot! We’re really happy to hear that you had a great experience with us.
Your support means a lot to our team, and we’re always here if you need anything in the future.
Kind regards,
The 19thLABGOLF Team
Generous Fitting Golf Shorts
The Golf Shorts are great but I ordered one size too large as they are a generous fitting. Contacting them via their website was very easy and they replied quite promptly.
No problems with swapping the shorts to a smaller size. Look forward to receiving them.
G
25 februari 2026
Omdöme utan inbjudan
Svar från 19thlab
Dear,
Thank you so much for your kind words and for taking the time to leave us a review on Trustpilot! We’re really happy to hear that you had a great experience with us.
Your support means a lot to our team, and we’re always here if you need anything in the future.
Kind regards,
The 19thLABGOLF Team
sizing was way to small
sizing was way to small , after many emails on how to return they finally replied we will send you exchange pairs.
1 month later nothing
3 februari 2026
Omdöme utan inbjudan
Svar från 19thlab
We’re really sorry to hear about your experience - that’s definitely not the experience we aim to provide.
Could you please send your order number to (support@19thlabgolf.com) so we can look into this for you as a priority? We’d like to review what’s happened and get this sorted as quickly as possible.
We appreciate you bringing this to our attention and hope to resolve it promptly.
Delivery was ok
Delivery was ok , main fault is the pockets are too small for card and phone. Having a lot of stretch my first time out having them sliding down and nearly dropping off. A belt is a must with these shorts.
25 februari 2026
Omdöme utan inbjudan
Svar från 19thlab
Hi Daniel,
Thank you for your feedback—we really appreciate you taking the time to share your experience!
We’re glad to hear the delivery went well, but we’re sorry to learn that the pocket size and fit didn’t meet your expectations. Your comments about the pockets and the need for a belt are very helpful, and we’ll be sure to share this with our product team for improvement.
If there’s anything we can do to assist you further, please don’t hesitate to reach out—we’re here to help!
Your support means a lot to our team, and we’re always here if you need anything in the future.
Kind regards,
The 19thLABGOLF Team
After initially ordering the wrong size…
After initially ordering the wrong size I contacted the team via email. 2 new pairs were sent out to me at no extra charge even though it took a while for them to arrive (x-mas new year period).
Extremely happy with the fit and feel of the product.
20 december 2025
Omdöme utan inbjudan
Svar från 19thlab
Hi Andy,
Thank you so much for your kind words and for taking the time to leave us a review on Trustpilot! We’re really happy to hear that you had a great experience with us.
Your support means a lot to our team, and we’re always here if you need anything in the future.
Kind regards,
The 19thLABGOLF Team
Comfortable and stretchy
Great Email communication although a wait for delivery so order in advance. Product looks great on , material is stretchy especially around the waiste. The long pants are a loose fit style and matched the size guide although the shorts seem more like everyday Auatralian sizing, I needed a size replacement. During this, communication was great but the process took a little long. Overall happy with the product, communication and service, will purchase again, can dress up with a belt or just wear. A great, light weight, versitile product, perfect for golf and holidays.
28 februari 2026
Omdöme utan inbjudan
Svar från 19thlab
Hi Michelle,
Thank you so much for your kind words and for taking the time to leave us a review on Trustpilot! We’re really happy to hear that you had a great experience with us.
Your support means a lot to our team, and we’re always here if you need anything in the future.
Kind regards,
The 19thLABGOLF Team
Great golf shorts
Transaction and delivery were good, but absolutely love the shorts. They are definitely my go to for golf compared with any of the shorts I have had in the past. Size recommendation was spot on for me. Love them.
2 februari 2026
Omdöme utan inbjudan
Svar från 19thlab
Hi Eddie,
Thank you so much for your kind words and for taking the time to leave us a review on Trustpilot! We’re really happy to hear that you had a great experience with us.
Your support means a lot to our team, and we’re always here if you need anything in the future.
Kind regards,
The 19thLABGOLF Team
Don't fall for this scam.
Don't fall for this scam.. Save you money ...
my order number is #19THLAB35144
I am in Australia ... I ordered 3 pairs of shorts ...length of the shorts is too short... Inseam length is 6.5 inches .. none of them fit right. Pockets are too small and the zipper area rides up as you walk.
I have emailed them 6 times over the last 3 weeks to follow up on a return request but have not had any response as yet ...
24 februari 2026
Omdöme utan inbjudan
Svar från 19thlab
We’re sorry to hear you feel this way. We take feedback seriously and always aim to resolve concerns promptly and fairly.
We’ve reached out to you directly to address this matter and work toward a resolution. If there’s anything further you’d like to discuss, please feel free to contact us at support@19thlabgolf.com
and we’ll be happy to assist.
Poor customer service
Ordered 2 pairs and they arrived 13th November as a Christmas gift. Too small, emailed to exchange them. Finally got a response saying they would replace them. I have been emailing weekly with no reply and no goods. I feel I have been ghosted by this company. Oh and it is the 21st of February, our summer here is nearly over.
Not impressed at all
13 november 2025
Omdöme utan inbjudan
Svar från 19thlab
We’re sorry to hear about your experience and understand your frustration.
We’ve already taken steps to resolve this matter and have contacted you directly with an update. If there’s anything further you need, please reach out to us at support@19thlabgolf.com
and we’ll be happy to assist.
Above and beyond
Above and beyond, helpful and human customer service! The quality is unmatched!
20 februari 2026
Omdöme utan inbjudan
BUYER BEWARE
Buyer Beware, These shorts are nothing but cheap Chinese rubbish. I too fell for the advertising hype. I thought being an aussie company I’d give them a go, my mistake !
Every negative review you read here is true. Want to exchange or not happy, don’t even bother trying to email them as they just ignore them. Customer service is nonexistent. I couldn’t even imagine trying to get a refund. Keep your money in your pocket and go and buy off a reputable company.
Update: Since posting this review I have been contacted by Sarah @ 19th Lab. Rather than return the shorts she told me to keep, gift, or donate the current ones. She apoligised for the late response and said she will arrange a size exchange for me. Fingers crossed...
9 februari 2026
Omdöme utan inbjudan
Svar från 19thlab
We’re sorry again for the initial delay in response and understand how frustrating that must have been. We’re glad we were able to connect with you directly and work toward a resolution.
If there’s anything further you need, please don’t hesitate to reach out.
Support after poor Review
Update: I previously complained about non-existent support. However, after my negative review, I received instant support from 19thLabGolf and today received 2 x pairs of replacement shorts. The material is excellent and fit now also very good. Pity it took a bad review to get support but all's well that ends well.
9 februari 2026
Omdöme utan inbjudan
Svar från 19thlab
Thank you for your update and for your patience while we worked through this with you.
Your replacement has now been arranged, and the tracking information has been emailed to you. Please have a quick look in your inbox (and spam folder just in case).
We appreciate the opportunity to resolve this and look forward to your updated feedback once received.
I love my new pants
I love my new pants! They are lightweight, stylish and comfortable. I'm recommending 19thLabGolf to all my friends and colleagues
18 februari 2026
Omdöme utan inbjudan
Ordered early December, not received
Ordered early December. Still not received in February, despite various promises of shipments and fake shipping details.
Now trying to get my money back.
Despite claims it was delivered it wasn’t. The courier even admitted it hadn’t been delivered but was marked as delivered. I’ve now been promised another delivery from 19th but not holding out any hope.
18 februari 2026
Omdöme utan inbjudan
Svar från 19thlab
We’ve followed up with the courier regarding this order and have received confirmation that it was delivered.
If for any reason you haven’t received the parcel, please contact us directly at (support@19thlabgolf.com) so we can investigate this further with the carrier right away.
We’re here to help and want to ensure this is properly resolved.
The pants are great
The pants are great! Very comfortable and stretchy. It's easy to move and bend in them. Love the colour too. They are true to size and make me look good.
18 februari 2026
Omdöme utan inbjudan
Absolute scam
Absolute scam. You can only return to their US store and the cost $30 otherwise they offer a 50% refund.
They are a total scam. Their returns policy is a lie.
Do not purchase these shorts.
12 februari 2026
Omdöme utan inbjudan
Svar från 19thlab
We’re sorry you felt this way about your experience.
As agreed, your refund has now been processed in line with the resolution you accepted. We always aim to provide clear return options as outlined in our policy and work with customers toward a fair outcome.
If you have any further concerns, you’re welcome to contact us directly at support@19thlabgolf.com.
My shorts arrived today
My shorts arrived today! Wow, professionally packed, they feel so nice PLUS added surprise, when I opened the pack I had a bonus pack of golf tees - totally unexpected! Thankyou
17 februari 2026
Omdöme utan inbjudan
Shorts feature an amazing comfort…
Shorts feature an amazing comfort system that allows breathability whilst not sacrificing modern style
14 februari 2026
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.