121officefurniture Omdömen 

159
TrustScore 4 av 5

4,0

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I purchased an Ergo 24hr office chair back in late 2024, which arrived quickly within a couple of days. The chair has been great, but unfortunately developed a fault in the locking mechanism. I reac... Se mer

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Betygsatt 1 av 5 stjärnor

Bought a chair from them after seeing it reviewed so well. When it came I was shocked at the poor quality of it, return policy is useless as I'd obviously opened the box. I decided to write a review f... Se mer

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Betygsatt 5 av 5 stjärnor

Ordered a Nautlius Resolute executive mesh chair from 121 Furniture. As a first time buyer I was worried about some of the negative review I saw, let me assure you that they are all false. Had some qu... Se mer

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Betygsatt 5 av 5 stjärnor

Just bought an Ergo office chair from 121 for home use. Seemed too cheap to be true, much better price than anywhere else online. So I was a little bit apprehensive but no need to be at all. Delive... Se mer

Företagsinformation

  1. Möbelaffär

Informationen kommer från olika externa källor

121 Office Furniture are a small family business that incorporates 3 on line sites 121 Office Furniture, 121 Home Furniture and TV Mount Brackets.


Kontaktuppgifter

4,0

Bra

TrustScore 4 av 5

159 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,0

Alla omdömen

(159)

4 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Excellent Office Chair

Ordered the Office Chair Blue Bilbao Operator Chairs BILB1-B. Excellent price and product and great delivery and communication from the company. So nice to deal with. We’d definitely use again and thoroughly recommend.

5 januari 2023
Omdöme utan inbjudan
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Svar från 121officefurniture

Thank you for your kind review. I hope we can assist you again n the future on our office site or our home site. Thanks again Michael

Betygsatt 5 av 5 stjärnor

Brilliant service and value

Found an office chair originally with a different well known computer equipment company and just did a quick search to see if could get it cheaper. Same chair was available at 121 office for £50 less, with free delivery, so tentatively ordered. It was delivered insanely fast, like 2 days later and is absolutely perfect, as described, easy to assemble. Communication was great, invoice available to download and overall very impressed. I hadn't heard of them before but would recommend for any office equipment in future!

13 januari 2023
Omdöme utan inbjudan
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Svar från 121officefurniture

Eleanor thank you for your kind words. Hope we can assist you again in the future Regards Michael

Betygsatt 5 av 5 stjärnor

Black carver lift-top desk

Been looking for a office desk and found this desk alot cheaper on this site, so was a bit dubious when i ordered it.
But so happy with it. The instructions was easy to follow. The only thing was the delivery company never gave me a update on which date it would be delivered...But he did ring to ask best place to put the item

8 september 2022
Omdöme utan inbjudan
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Svar från 121officefurniture

Thank you Barbara for your review. I have noted the comment regarding the courier which shouldn't happen and will feed this back. I hope we can assist you again in the future. Regards Michael

Betygsatt 5 av 5 stjärnor

Luna office chair

Bought a Luna office chair designed by Nautilus, comfortable.
Good price, good office chair, arrived on time, very nice customer service, recommended.

11 september 2022
Omdöme utan inbjudan
Logotyp för 121officefurniture

Svar från 121officefurniture

Thank you for your kind review. Hopefully we can assist you again in the future Thanks Again Michael

Betygsatt 5 av 5 stjärnor

Great friendly service

Great friendly service. Desk delivered on the date I requested. There was a slight issue with one of the desk legs, no fault of 121 Office Furniture but Alphason. And 121 Office Furniture were superb in resolving. I wouldn't hesitate recommending this company to friends and family.

27 juni 2022
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Svar från 121officefurniture

Thanks for the kind review. Yes apologies you had the issue but our commitment is to resolve any issues asap when we are aware off them. Sadly it is not a perfect world. I hope we can assist you again in the future. Regards Michael

Betygsatt 5 av 5 stjärnor

Fab quality item and great price

Fab quality item and great price. £50 cheaper than other retailers selling the exact same product, plus free super efficient delivery. Will definitely be a returning customer

25 april 2022
Omdöme utan inbjudan
Logotyp för 121officefurniture

Svar från 121officefurniture

Claire happy to have assisted you. Hope we can in the future again. All the best Michael

Betygsatt 5 av 5 stjärnor

Fast delivery well packed

Fast delivery well packed, very easy to assemble but 30 minutes to assemble it is way over the top, took 30 minutes just to check all the parts were there. But overall was very well made and looks good, but would been even better without the CD storage.

23 april 2022
Omdöme utan inbjudan
Logotyp för 121officefurniture

Svar från 121officefurniture

Thank you for your review. Hope we can assist you again in the future. Regards Michael

Betygsatt 5 av 5 stjärnor

Great Seller and Chair,

Great Seller and Chair,
Prompt delivery and chair arrived safely,
Best price and service from 1-2-1 Office Furniture....
This is my second Northland Chair from 1-2-1.
I am going to buy another one this week.
Thanks 1-2-1 for your great service.....

7 april 2022
Omdöme utan inbjudan
Logotyp för 121officefurniture

Svar från 121officefurniture

Thank you for the review. Hope we can assist you again in the future.

Betygsatt 5 av 5 stjärnor

Plush and comfy

I ordered a leather facing brown chair from 121 and it came within 2 days! The quality of the chair is superb - soft and very comfortable, and it's easy to assemble. The only downside is that I thought the back would be tall enough for me to rest my head, but that aside, it's a great purchase.

26 februari 2022
Omdöme utan inbjudan
Logotyp för 121officefurniture

Svar från 121officefurniture

Matthew thank you for your kind comments. I hope we can assist you again in the future. Regards Michael

Betygsatt 5 av 5 stjärnor

So much better than the competition

So - 121 was my 2nd attempt to order a desk for my home office!
The first attempt was via one of their competitors who firstly took ages to despatch the item, missed the first 2 delivery dates, finally turning up on the 3rd. However, the top of the desk was cracked right down the middle and impossible to miss so no idea why delivery was even attempted....then they advised me the part I needed was out of stock so offered a refund why I'm now having to chase.
My 2nd attempt was with 121 - ordering was easy (much faster than before) and it turned up when it was supposed to and the quality seemed so much better than the previous desk (it was certainly packaged better).
I wish I'd found 121 first time.....if you're reading this review and thinking twice then don't - I've tried the competition and it isn't worth the hassle!

22 februari 2022
Omdöme utan inbjudan
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Svar från 121officefurniture

Stuart Thank you for your kind review. I hope we can assist you again in the future. Regards Michael

Betygsatt 1 av 5 stjärnor

PLEASE BE AWARE

PLEASE BE AWARE
On ordering a dining bench costing £265 I received a call from Michael 121 Furniture next day to explain I had 2 options pay a further £30 delivery cost to the company I was ordering from or he would cancel this order I paid so total price is £295 at this point. I noted measurements prior to ordering but hands up I forgot to measure the distance from inside legs of table but on delivery I instantly realised my error so emailed 121 Furniture to ask since the item was in perfect return condition could I return as was not suitable. I was then emailed I would be deducted £69 +vat to return so having already paid an additional £30 carriage unknown cost and having this further deduction I would end up with no bench and £100+ less off
Sorry but this is very disappointing and daylight robbery I will stick to large reputable suppliers /companys in future a lesson learnt!!!PLEASE BE AWARE
**Response to your reply** 121 Furniture just because I feel you are now misleading in your response I am in the Dundee area not exactly in the middle of nowhere and I aim to make others aware in case like myself they end up £100+ less off if they wish to change there mind and return an item. I have ordered many large furniture orders from reputable companies and never been asked for this excessive delivery or pick up experience. I dont fault yourself but feel this is an important factor people should be aware of prior to ordering and realise changing your mind can be very costly. Like you said I did accept the additional £30 delivery cost once you explained to me what my options were and why I was being charged but at no point did you explain what cost I would face should I wish to return. Maybe a constructive point your company can adapt! Like I say to prevent someone else being in this position. Reviews are after all there to help customers make a choice and be aware of any previous experiences. Michael I wish your company many years of success I am all for small companies this is in no way personal honestly just informative and hopefullyhelpful to others. Kind regards

3 januari 2022
Omdöme utan inbjudan
Logotyp för 121officefurniture

Svar från 121officefurniture

Morning Karen

Sorry to see you feel this way and after us conversing and explaining the reason for the cost you felt you had to take this action.

I feel it is best to explain to other customers the full explanation.

Your location is within Scotland( destination withheld to protect you) The item is delivered to you directly from Julian Bowen. Our site explains your location may incur an additional charge and to phone us before purchase but you didn't do this. When I personally called you I apologised but advised because off your location the courier that Julian Bowen us charge an extra £30 for delivery and you could either pay this or I would assist you by refunding your purchase immediately....This charge is made by BJS-Julian Bowen and whether you are buying from a small or large company the cost is the same!!.....In turn you chose to pay the £30 and delivery was made. As you admitted at the time you hadnt then measured the space properly and the charges were then explained to you for the return as the item would have moved circa 700+ miles and No courier does this for nothing...Again I am sorry you feel this way however as we have said these charges are standard with whoever you may use as a retailer of Julian Bowen and BJS and sadly yes it was your error in measuring the space available.

Karen
in response to your response.....Yes you are in Dundee as you have now stated but sadly Julian Bowen and BJS treat this as a greater distance ie 700 miles plus round trip and charge for it....These charges are not made to any benefit to ourselves a point that I would gladly verify with you if you want to return the item. I do agree reviews are there to be informative to customers and therefor the reason why I made the point against your comment this isn't a 121 charge. It is instigated by BJS-Julian Bowen....The information will hopefully be taken on by potential customers whether they are shopping with 121 or anywhere else on this supplier. I guess the additional message is check dimensions before you commit to purchasing something. Its a shame this had to made via 121's reviews and not against the suppliers who make the charge but I understand your view may be I bought it from 121.

Betygsatt 5 av 5 stjärnor

Great Company

Good product & price, kept well informed from ordering to delivery. Very professional, trustworthy and organised with excellent customer service - makes online ordering a pleasant experience when dealing with a company like this. Would recommend and I’ll definitely be using again.

20 december 2021
Omdöme utan inbjudan
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Svar från 121officefurniture

Thank you Marie for your kind words. As always we try and exceed expectations. All the best for the festive period and 2022 from 121.

Betygsatt 4 av 5 stjärnor

Problems but owner is attentive to customers

Item ordered wasn't delivered on time, order arrived late but was incorrect item. This company sell both direct and as a reseller depending on the product. My item was shipped direct from the supplier. Issues were dealt with quickly when raised with 121, correct item should arrive tomorrow. 121 were let down by their supplier but did all they could to rectify issues.

18 december 2021
Omdöme utan inbjudan
Logotyp för 121officefurniture

Svar från 121officefurniture

Richard again apologies for this error by the importer. Your correct chair and subsequent uplift of the wrong chair will take place tomorrow. Apologies for the inconvenience. Sadly we can only show as good as the supplier or courier allow us to be but hopefully you have seen we don't shirk our responsibilities and got the matter resolved for you asap. Regards Michael

Betygsatt 5 av 5 stjärnor

recommended

Order was exactly as described (ergo mesh office chair) and delivery time was very good. Service, email updates of order status etc were all perfect. Plan to use them again should I need office furniture recommended to family and friends.

9 november 2021
Omdöme utan inbjudan
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Svar från 121officefurniture

Dave

Thanks for your kind words.

I hope we can assist you again in the future.

Regards

Michael

Betygsatt 5 av 5 stjärnor

Speedy delivery and responsive customer service

I bought an Ergo 24 Hour Chair and was very pleased with 121 office furniture's speedy delivery and responsive customer service. They also offered the best price on the market.

26 oktober 2021
Omdöme utan inbjudan
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Svar från 121officefurniture

Anna

Thank you for your kind comment.

I hope we can assist you again in the future.

Regards

Michael

Betygsatt 5 av 5 stjärnor

They went above and beyond to supply me…

They went above and beyond to supply me with parts for my broken chair, I will be using this supplier again in the future!

14 september 2021
Omdöme utan inbjudan
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Svar från 121officefurniture

Sam

Good to hear we could help you with the supply off parts for your chair. Hopefully in the future we can help you with its replacement when the time is correct .

All the best.

Regards

Michael

Betygsatt 5 av 5 stjärnor

Desk review

Fantastic service. Fast delivery of a good quality item which was cheaper from here than anywhere else.

14 september 2021
Omdöme utan inbjudan
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Svar från 121officefurniture

Jason

Thank you for your kind comment.

Hope we can assist you again in the future on one of our 3 sites.

All the best.

Michael

Betygsatt 5 av 5 stjärnor

Recommend

Ordered Sunday, got a call on Monday and delivered Tuesday. Driver was courteous and desk / pedestal was well packaged and is of good quality. Only suggestion is that it would have been nice to have the option to track the delivery instead of me waiting all day at home.
Great to see a family business be cheaper than everywhere else. And believe I looked :-)

13 september 2021
Omdöme utan inbjudan
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Svar från 121officefurniture

Khuram

Thank you for your kind words.

Yes indeed your comment around tracking the delivery from that supplier has been fed back to them on a few occasions. Hopefully the penny will eventually drop!

In the meantime I hope you have plenty of use of your desk and I hope to see you back at one of 3 sites in the future.

All the best.

Michael

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