0044covidtest Omdömen 131

Avoid this company! Despite it being on the gov.uk site it’s an expensive scam. My DAY2 test hasn't shown up yet and it has been 6 DAYS from our arrival.

Avoid this company, despite it being on the gov.uk site it’s a scam. If you can’t provide a service over known bank holidays don’t advertise it.
My son arriving from USA booked ‘day 2’ test kit which should have been here on 30/12/21 and it has just arrived on 5/1/22 (day 7!) We had to pay again to another clinic where test done in person and results emailed in less than 24 hours.

I will give a 1 star review because I can't give 0 stars, I have been waiting for my day 2 PCR test for a week now and it still hasn't arrived at my address. It is simply ridiculous. It is also impossible to speak with anyone on the phone since every time you try to call, they automatically disconnect you before speaking to any advisor. We followed the government advise, we have done the passenger locater form where we select this company for our PCR day 2 test. I think it is simply unacceptable, they ask you to self isolate until you get your result back, but they never send you your test!

My advise.. spends few more pounds do the test at Gatwick airport or wherever you can do it as soon as you get in the uk.. better value for money instead of having to self isolating for 7 days or having to spend money twice to book for another test!

tests did not arrive when promised - not allowing me to leave isolation - price is more expensive than advertised,

This is a scam! Avoid at any cost please! Booked a test hours ago and I haven’t received any email confirmation…not to mention there’s no customer service! I’ve emailed them and filled out the online form with no success!!! No answer to my calls either!!!! They just took my money

I booked the test one day before my departure and received the kit on day 3. I self tested and returned the kit within 2hours as I was desperate to get back to work as frontline worker but they show absolutely no considerations.

The 24hour Royal Mail delivery happened 3days after.

Forget calling this 0044 team- there will be no response.
Email response during hours is fine but they do nothing other than normal process.
I will be lucky if I receive my results 7days after landing- still waiting.

My honest suggestion is

1. Do not book with these guys if you want prompt and timely test results.
2. They are expensive compared to others
3. Government says the prices are regulated- I think it is a massive lobby. Exploiting public.

I find the website really nice done and well organise.

I ordered a PCR test on site but it seemed online I had to do it there or do it in my vehicle and give it to them, but the guy in hammersmith said I should have send it via post Royal mail, and that would have take 1 to 3 days to be received to the lab. I was confused because in the website is not written that! Was unclear for me..

But fortunately I realise in the instruction paper that I could have drop off the test in a clinic that works with them in Nothing hill, I brought it there and the day after I receive the result. I was reliefe then.

Due to gov rules changing and work reason I had to book another test last minute 2 days before the 1th I ordered (I had to flight back in london ASAP) was for the friday, I order the 2nd the wednesdsay. I did that one and result negative. I needed to go and pick up the kit in friday but I would've been busy that day so I contacted the customer service for reschedule my appointment 1 day before. The girl chatting with me in the website didn't want to reschedule it saying they don't use to reschedule appointment, so I told her it was impossible cause they have a reschedule link in the appointment email (the link wasn't working on my laptop), there she kept going saying she cannot do it due to busy Cristmas time, so I told her they had a lot of slot avaiable at the time I could have pick it up (I could have gone to take it in 10 minutes, there was more than 25 slot avaiable from that time until 3 hours after). She continued with that refusing and I quit asking.

It was just a simple request to take the test before the appointment in a time they were not really busy, I could see online there was lots of slots avaiable between 10minutes to 3 hours I could have gone the same day!

Hopefully the company will change this (policy??) they got and be more comprehensive in this topic with people...

Please 0044covidtest (Rightangled company) start to be more clear in what you write in the website and to be more comprehensive with people needs.

I have never met such a bad customer service.

I bought my day 2 & day 8 test on the 22/11/2021. The package did not come at all!

This is ridiculous, when I called their number. Some man said that they do strictly no refund policy. Of course! Seeing the reviews here, I just regret that I did not read them earlier.

I wanted to talk to a customer service manager so this guy transferred me to his colleague who was just some agent as the manager did not even wanted to pick up the call. After half an hour spend on the phone I finally reached to the lady who introduced herself as a manager and said that they can not refund my money. She was raising her voice and the attitude she had was terrible.

I am amazed that people like that are working directly with customers.

She offered me a new kit if I will pay “only” £10 for the postage fee.
After 45mins on the phone I gave up and agree. They sent me a link where I had to pay £9.99 postage fee and £20.00 administration fee! I was shocked!

Total scammers!

I will be the first in line to worn people on social media to avoid this company.

Day 2 and 8 test package was sent with one set of kit. Yet to receive the kit for day 8 or results for day 2 test we sent back.
Another company taking advantage of citizens in absence of regulations or support from the government.

This is false advertising and scum.
Anyone buying from this company is an idiot

Appalling service. This company charged me £10 for postage but didn’t even send out the kit until 4pm on the day AFTER I returned to the U.K. needless to say, the kit has not arrived on time for me to take the test on Day 2

The fees you charge are crazy. Somepeople are getting very rich from Covid.

I was a bit worried reading the past reviews, but I actually received my product well on time, as well as my test results. So no complains here.

Rightangled have blatantly set up this page as a dummy account to try and get their bad reviews moved to it. Typical disgraceful, deceitful, Rightangled.

0044 covit test Its completely ripped off , this is the worst the company in the uk , never busy any test kit from this people , I have bought one which direct from HMRC gov despite they taken £177 for 2 test kit straight away from may account ( plus I have received the purchase confirmation) but never had booking reference number which you need to fill the locator form , because I didn’t have this number I had to buy testing from another company ( redox ) which I received the booking number in matter of minute ,
After returning to the uk , I have written several email to the company to ask for refund but they reject and saying the reference has been sent ( which asked for proof but they never had one ) at the end they haven’t refund my money and no proof of reference number and email that show was sent to me, never buy anything from them
Government gives authority to these ridiculous people to steal people money !

Wish I looked here first. Similar to what others said. My day 5 didn't get a result until after day 8. My day 8 never got a result back. Customer service have no shame in not shouldering any blame and openly refuse to compensate.

After writing a bad review here, Abbie, a worker told me to contact her so she could help me. After 1000 emails again, and you waste my time again, they look for a thousand excuses not to give me my money back, which I was supposed to have 2 months ago. This company is shameful. Do not buy anything, they are scammers and not professional at all.

Very bad service with rightangled. Still don't have result.
It is all the time a different person that replied ...
Again thieves