0044covidtest Omdömen 131

day 2 reference sent by post when i need it for my location form .what a nonsense.flight tomorrow reference number by post

We ordered a 2 day test, took the test and sent it back as instructed. We didn't get any results for a month and now they refuse to reply to emails, their 'contact us form' or phone calls where we are asking for a refund. Oridinally they replied to the 2nd email saying they'd reply within 28 days but they've failed to do this too. I've used several other companies, all of whom have been reliable.

8 days late - Pure scam! I paid £43 for a day 2 test and paid extra for the 24h tracked delivery. The test arrived on day 9 after I arrived back in the country (8 days late). This meant that I had to quarantine for 10 days instead of 1. This could have cost me my job. They are not replying to phone calls or emails and are refusing to refund me. Avoid at all cost, pure scam.

I had quite a few test last year as I did travel but this is one of my worst experience! no result no response to my email, I want a refund but they ignore me....

My Day 2 arrived very late, over 2 weeks after ordering, and i never got my results once posted. Complete waste of money - do not use

My day 2 test arrived late, and apparently they never even processed my kit when I sent it back.

The kit itself is lacking in instructions and they've clearly cut lots of corners to save money.

Do not waste your money on this company.

Guess what it's day 16 of my arrival and expected pre-ordered day 2 test result -- and guess what there is no sign of what happened to my samples.
Ordered arrived on 7th day and I shipped back the same day but no updates as of this moment. On top of that the instruction says don't put samples if you can post the same day (I assume the sample my get expired after a certain time), but what about the 5 days you take to process it? Absolute pathetic service, I can't believe gov.uk would put link to such fraudsters on approved list of testers.

Absurd. Test didn’t arrive on time so instead of day 2 testing it was day 4 when I finally managed to test myself. Also I didn’t get results until day 8 and still waiting. Very bad service.

Ordered a day 2 PCR test for Travel when my results had not come by the night before my return flight I phoned and was told somebody would call me back before midnight (my flight was at 6:30am).

they didn't call. So I called back in the morning to get them to give me my REQUIRED results, they hung up on me. I made alternative arrangments and then called the day after I had returned and asked for a refund, they hung up on me.... I rang again and was told they'd contact me with a manager and again... did not.

Do not use this company they are crap at their jobs clearly for something that is government regulated this is a joke. I will demand a refund and failing that will go to ResolverUK and put a official complaint in against the company.

Not sure what the story with them is, but the justifications they send you for the SO-SO-SO LONG delays are cereal! & finally when the test results arrived 8 days late, the email senders have the audacity to lecture you about how you needed to self-isolate. Are you kidding? Why do you think I need my results for?

Can i add no star at all??
i ordered the package day2 on 31/12/2021 and i arrived in UK on 4/1/2022! The package has been delivered 10/1/2022... Do i need to write more? I have asked for refund but still waiting for their answer... As usual, the call center is on the other side of the planet. I think that this company does exist only to make money providing the reference number and then disappear...

The day 2 test arrived in day 6, after I sent the test back, the results has not yet arrived in day 12 (the day of writing this review). I wrote them, no answer. This is another money making company when there is not enough regulation from the gov. DON'T USE THIS COMPANY! I am trying to speak with Citizen's Advice and see how we can take this company OFF the recommended gov list and report their activity and shut them down.

Very poor service. I didn't receive my Day 2 test kit on time. They sent a replacement, but then results were delayed again for more than 3 days. So paying a day 2 test for no reason since I had to stay self isolated for 10 days.

I had last minute issue with my test. The company was excellent in the way they handled my case and their cooperation in the process was very helpful to cover my needs. I would like to thanks in particular Kim who assisted me through my struggles. I appreciate how fast you were able to help me .

TOTAL WASTE OF MONEY!
I bought a DAY 2 test with plenty of time before my return to UK. Nevertheless, the Covid test kit hasnt been delivered yet. I had to buy another one from RANDOX to do my DAY 2 test on time and avoid quarantine.
AVOID THIS LAB!!!

Ordered a day 2 test to be there when I got back, been back 2 days now and still not arrived.

Website says no refunds for any reason - not got what I paid for though?!

Also only postage option is £10 next day delivery. I was sent a tracking number 3 days ago and when checking Royal Mail it still hasn’t actually been sent, they’ve just printed the label…joke of a company.

This is SCAM company they will take your moneys and keep laughing at you.
No test no refund, contact tour bank to take your moneys back, and sldo as consumer rights act of 2015 and plus health regullations you are able to sue them for at least 150k£ due to health products were not delivered on time and they risk your health and life!

This company basically stole my money. I payed for a test and they didn’t send it, then ignored my emails asking for a refund. Do not order from them

Decided to buy from them a second day test for a friend who was visiting the UK. I was with him to pickup the test on the 23rd of December and on that day I posted it to a priority box and to this day my friend did not received his result.. 2 weeks of waiting for nothing. I would not recommend this company that's why I am giving an one star review

Don't trust them! They said they will deliver the Day-2 test on 30/12 but I received it 5/01. If you need to provide Day-2 test for work, you will be in trouble. They do not refund your money.