Christina Elliot

I called for a very basic dishwasher hook up. I was told that I would be charged $79 as a callout fee and that that amount would be applied toward any labour or parts that I chose to proceed with. The plumber who arrived told me that it would be a very quick and easy job (20 minutes) and that it would be $400. He told me that if he comes out to do a job no matter how simple the minimum he will charge is $400. Why then was I told there was a $79 call out charge? I feel this was very misleading. I have since compared this pricing to other companies and have found that $200 is generally a much more standard fee. Mr. Rooter is misrepresenting their prices and gouging customers.

I ordered a Damascus steel ring. It showed up with an obvious flaw, and after only one day of wear was showing signs of scuffing. It’s clear the ring was not actual Damascus steel but some cheap knock off. The only positive about this experience is that the customer service was prompt and I did get a refund. Although I’m out shipping costs for a product that was clearly garbage.