KEN LEE

Storbritannien

Omdömen

7 dagar sedan

I bought a model kit and a roll of tape…

I bought a model kit and a roll of tape from Hobbycraft online. I received an email saying I could pick it up. When I went to the Hobbycraft Bolton store, I was surprised to find that the item I ordered was out of stock. The store wanted to substitute another model kit. Why weren't they notified me beforehand that the model I ordered was out of stock? It was a waste of my time and a wasted trip!

17 mars 2026

Omdöme utan inbjudan

Svar från Hobbycraft

5 dagar sedan

Thank you for providing your feedback. Please accept our sincere apologies any inconvenience you have experienced. We will investigate this with the store and pass your feedback onto the relevant teams to help improve our service. Thank you once again.

Omdöme om JD Sports

16 mars 2026

Box damaged

Delivery was fast and the transaction went smoothly. Unfortunately, the box arrived damaged. I reported the issue to customer service but haven’t received a reply yet.

16 mars 2026

Svar från JD Sports

16 mars 2026

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/

Thanks again for your time,
JD Sports Customer Care Team

Omdöme om Kidultverse

10 juli 2025

I don’t recommend this store

I don’t recommend this store. They only reply the customers…shipment delays, due to retailer delays…is it the consumer need to concern about ? this is customer’s fault ? and why no one answer the phone calls ? it seems abnormal for any kind of business. i have visited your shop and drop me number but you didn’t call back.

9 juli 2025

Omdöme utan inbjudan

Svar från Kidultverse

10 juli 2025

We understand your frustration. Logistics delays can happen for various reasons and this affects all official retailers in the UK, not just us. This is clearly stated in our Terms and Conditions, which were confirmed before you placed the order.

We accept cancellations if a customer prefers not to wait. In your case, we did not receive any cancellation request by email before the release day, including after your visit to our shop, so we assumed you were happy to proceed until the stock release.

Omdöme om DPD UK