Khalida Hadi

Well, this is the first time for us to book a flight with Jettzy site. My son did the booking for us and he didn't show any negative impression about the procedure of booking. I am happy it is operated in Australia and New Zealand.

Dear All
I have purchased 2 tickets for 08/10/2023 / 9:00am with a carrier Makc T on route:
Bucuresti Stop hotel "Continental", 139 Calea Griviței str.
Sofia Bus Station "Serdika", 100 Maria Luiza blvd.

I booked it before we left Australia/Sydney to Europe. As I travel a lot, I thought the address where we take the bus was a bus station in Bucurest not a street. My husband and I went to the place at 7:30 am to make sure the address was right. To my surprise the name of the hotel was ‘My Continental’ NOT ‘Continental’ as it was written on the ticket. I went inside the hotel to ask, they told me that their number is not 139 as it was written on the ticket. We went up and down the street like mad to look for the address you have given, but in vain.
My husband went into a hotel there and asked the receptionist for help and will pay her for that, the girl tried to ring you many times, but no one speaks English. She went and got someone who speaks Ukraine language to help. They told her to wait, someone would ring her and she waited and waited and waited but, no response. We didn’t know what to do and how to get to Sofia so decided to wait until 10:30am and then find a way to get flight tickets.
At 9:45 the girl at the hotel got a phone call telling her the bus might be there at 10:30. I personally was about to have a heart attack. It was one of the worst nightmare I have ever had in my life. The bus arrived at 10:40, the person who got out of the but to let us put our suitcases inside was very grumpy, no smile, not saying ‘Sorry” for keeping us wait in the street for 1 hour and 40 minutes.
When we got out of the bus in Sofia, we heard his angry voice saying to us a word in Ukraine (Piata, Piata, Piata). We asked him to say the word in English because we don’t know Ukraine language. However, from his body language, I guessed he was asking for money, so we showed him the tickets that said ‘Paid’
Back in Sydney I asked my lovely, well-mannered and sweet Ukraine students about the word and understood as I guessed that the man wanted me to pay again for the tickets.
I would say it was one of the horrible experience ever.

Kind Regards,
Khalida Hadi