Need to improve their customer services …
From start to finish a negative experience after placing order , there is a lack of communication. Doors and handles turned up and wrong handles . Call the head office to find out handles are out of stock but no one was going to let us know . Have to pick new handles as carpenter is booked in . Pick up new handles and unbeknown to us part of bathroom lock is missing so when carpenter turns up he can’t fit the lock . Phone warehouse to be told need to pick up from North Holt if needed that day . Carpenter goes to pick up and charges £75 for his time . Todd’s will not pay this as they say their policy is you have to check the order and let them know within 3 days if something is missing . This is not highlighted on the delivery note but basically your problem ! Engaged with customers services who stuck to their policy despite having had sub standard service . I would not use again or recommend . Yes doors and handles are nice but good luck getting them or sorting out problems if you get any !
