Alison Bennett

Hello,
We're sorry for any inconvenience you've experienced. We understand how frustrating this can be. We have assigned a service specialist to address the issue and emailed the details. Please check your inbox (alisonbennett902@gmail.com), including spam or junk folders, for our response. If you haven't received it yet, kindly reach out to service@cs.halara.com, and we'll be happy to assist you.

Dear Customer,

Thank you for sharing your experience. We’re truly sorry to hear that your order did not fully meet your expectations, and we appreciate the opportunity to clarify a few points.

Regarding delivery time, our products are made and shipped from overseas, which is why delivery can take longer than domestic UK shipping. We understand this can be frustrating, and we are working to make our shipping information clearer at checkout.

About the company location, while we do have a UK business registration and customer service support, our production and fulfillment are handled by our manufacturing partners in China. We apologize if this caused any misunderstanding and appreciate your feedback on improving transparency.

In terms of color differences, product photos are taken under professional lighting, and slight variations can occur due to screen settings and fabric dye batches. We regret that the colors were not what you expected.

For returns, international return shipping can indeed be costly. For this reason, we often try to offer alternative solutions such as partial refunds or discounts, so customers are not burdened with high return fees or uncertainty. The discount offered to you was intended as a goodwill gesture, not to dismiss your concerns.

We are sorry that your overall experience felt deceptive—that was never our intention. Your feedback is taken seriously and helps us improve both communication and service for future customers.

Kind regards,
Buddha Stones Customer Support Team

We appreciate you taking the time to share your experience Alison. Your feedback is very valuable to us :)

Best wishes,
Raymond

Hi Alison,

Thank you for the 5-star review!

We appreciate you taking the time to share your positive experience.

Zakeya - Digital Team

Hey Alison!

Thank you so much for your wonderful review! 🌟 We’re thrilled to hear that you’re loving the deodorant and finding our delivery service so convenient. It’s fantastic to know that it’s working well for you!

Thank you for your support!💚🌿

Team Wild

Hi,

Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Hi Alison,

Thank you for your fantastic review! 🌟 We're thrilled to hear you're pleased with our regular delivery service and find Wild to be an amazing natural product. Your support means a lot to us!

Team Wild

Thank you for taking the time to leave a positive review. We're pleased you love your new item