Mhairi Kelly

Storbritannien

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Betygsatt 1 av 5 stjärnor

Terrible service

Terrible service. Got an email to say my parcel was delivered. I have not received this spoke to an advisor who said the GPS showed was delivered to a completely different area from where I stay. Was told the driver would pick up and drop of the next day. This was 3 days ago and nothing. Can not speak to anyone on the phone or Web chat. So left with nothing!!! 2 other people in my area had the same problem with their parcels on the same day. What has the driver done with everyone's goods?? Drivers number is just ringing out left txt messages and voice messages and just getting ignored. Worst service ever!!!!

9 augusti 2021
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Svar från Yodel by InPost

Hi there Mhairi, I am sorry to hear that this has not been a very pleasant experience regarding your delivery. I can assure you that this is not the level of service we intended for you to experience. I would really like to have a look into this for you. Please could you email socialmediaescalations@yodel.gnatta.com with the delivery address, full name, tracking number, and a link to the review? Thank you, Yodel Social Media Team.