AF

Adam Fitzsimon

Storbritannien

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Betygsatt 1 av 5 stjärnor

Avoid love holidays

Love holidays worst company to deal with Spoke to our flight company they advised they have sent the full refund back even provided the details they sent it back to and the date, spoke to love holidays they refused to issue the refund advised they had not received it waited the 45 days they asked us to as they guaranteed we would have it back then contacted them again they said it would be with us soon so waited contacted again different answer but was happy to wait so contacted to today to be told something different and they had no idea when we would get out refund asked us to provide a receipt from Ryan air I was more than happy to speak to them and ask but they couldn't give me this as the money was paid off love holidays card they advised me to get love holidays to contact them love holiday refused so currently out of pocket nearly 800 and love holidays denying they have the money when Ryan air have confirmed the date it was paid back and confirmed the last four digits of the card which love holidays verified as well.

17 november 2020
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Svar från loveholidays UK

Hi Adam,

I am so sorry that you have had difficulty in obtaining your flight refund. We totally understand and acknowledge just how frustrating and testing awaiting airline refunds are for our customers hence the action that we are pursuing.

Please rest assured that you will not be forgotten, the moment we receive the required monies we will be in contact with you immediately to refund accordingly.

We can but only very kindly request for your continued patience in the meantime, you will get what you are due.

Thank you again for you patience thus far.
Stay Safe!
^loveholidays

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