George

Firstly i'd like to say i'm delighted with my new Ford Puma, I took delivery on 29 Sept 2025, the price was very good.

Why only four stars?
Having decided on what car I wanted I made an equiry on Sat 23 August and got a call back from Cameron on 26th (this delay was okay as it was a bank holiday). I was given a price and I gave details of my part exchange (and my price expectations), I was promised i'd get a call back with a px offer and colour availability.
I didn't get a call back by 28th so decided to call Cameron myself where I had to give him my px details again, he called back with the px offer and said that my preferred colour car was in stock and could be delivered early in September, I responded that the px was too low and wanted to consider other options, Cameron later came back with a better px offer from one of his contacts which I accepted. (Whilst I appreciate the effort, this had me wondering why he hadn't done this in the first place). I placed the order on 28 August.
The following day I received an email requesting two payments to proceed but only giving details of a £250 deposit and to upload my 'Proof Documents' to their portal using a provided secure code. After querying this it turns out they only wanted one deposit payment and the proof documents required was their jargon for images of my driving licence and Blue light card. Motorfinity - Please use plain english.
I paid the deposit and uploaded the required documents on 29 August.
On 2 September I received an automated follow-up email from Motorfinity suggesting they didn't know i'd placed an order. I contacted Cameron to confirm I had placed the order and to ask when I could expect delivery, he put me on to the delivery team who said they'd request an update from the supplying dealer.
They following day I received a email saying that the car was already build and available for delivery much sooner than a factory ordered vehicle but was given no date.
On the 8th Sept I made contact asking for a delivery date and was told the vehicle would be with the dealer 'over the weekend' and I would be contacted asap to begin the delivery process.
On the 9th Sept I received another automated follow-upr email - Motorfinity please turn these off as soon as someone places an order, it doesn't inspire confidence.
On 10 Sep I received an email saying the car would be delivered to the dealer on 13 Sept and the delivery team would get the ball rolling and offer me a date.
Having heard nothing I chased up on 16 Sept and by telephone on 17th only to be told the dealer could only be contacted by email and they'd had no update. I complained to Cameron and later that day got an email from the delivery team to say the car was sat at Ford Dagenham waiting to be released and i'd be contacted when the dealer had it in stock. Motorfinity - My expectations were raised when I was told the car was in stock and could be delivered quickly. 'In stock' in my case seems to mean it's build and exists somewhere but not necessarily available.
On the 19th September I received a call to say the car was in stock and we agreed a date when my car would be delivered and my px collected on 29 Sept. Everything went smoothly from there.

Good price and the service was very good.

Drivers would only deliver a double mattress, purchased from NCF, to my dining room despite the pre-delivery email asking me to prepare my room of choice which I did by getting rid of the old mattress from my bedroom upstairs. I cannot get it upstairs on my own and have nowhere to sleep.

I'm enjoying my new glasses. They arrived in good time, good quality for an excellent price.

I ordered a speaker cabinet which was listed as being 'in stock within approximately 12 days'. I later received a confirmation email to say it would be in stock in 26 weeks, then another email to say the item was no longer available. I tried to contact customer services several times by phone but could never get through. I emailed to ask for my money back and got a response after six days to say I would be refunded, they refunded my shipping costs and the cost of a lead that was part of the order but not the £99.84 for the speaker, it's been three weeks, no reply to my emails and customer service not answering phones. Bax what sort of customer service is this? where is my refund? Edit: Well it's 8 business days now and still no refund. Come on Bax!

Photo Mug was just what I wanted, simple process and arrived on time.

Mandolin collected from Argos, this service worked well however on inspection there was a scratch on the face of the instrument which was small but quite deep. This was an obvious defect which should have been identified prior to dispatch. Normans agreed to provide a replacement after I supplied a photo however for some reason they were not able/willing to send the replacement to Argos, it had to be sent to my house and despite messages from Parcelforce saying they would deliver on Friday it arrived Saturday, frustrating when you have to wait in.

Air filtration system delivered on time without fuss. Works well.