Helen Campbell

I paid for my washing machine to be plumbed in and the old one to be taken away. My new washing machine took 6 hours to do the quick cycle and I had to move the program on myself to get the cycle to stop and spin. I eventually booked an engineer through a torturous process of WhatsApp messages that took over 4 hours because I couldn't find a date online. The engineer came out, could not replicate the fault and suggested that I was loading it incorrectly. I tried again and the same thing happened. I repeated the torturous booking process again. A different engineer came out and fixed the problem in 5 minutes ... the machine had been incorrectly installed by the Hotpoint engineer and the 2nd engineer hadn't spotted this. My machine works beautifully now. I have tried to find a way to put my complaint in writing to Hotpoint but cannot do so and so I am trying Trustpilot. I am annoyed because I paid for the installation. Clothes have been ruined, more electricity has been used than should have been and more water has been wasted.

They took the stress out of a situation, were helpful and considerate

So much care and time taken with me to explain and reassure me.

The staff at TUI Tonypandy were fabulous.
Tasha worked with us to give us options. We were encouraged to take time to consider what was available. When we went back to book we worked with Tasha but the rest of the staff joined in with anecdotes about their experiences of our chosen resort and they were all so brilliant with my 3 year old grandson. All our anxieties were allayed and every question was answered. It’s our first time away together as a multigenerational family and the booking was a dream in TUI Tonypandy

Great company! They turn up when they say they will. They are polite, helpful and work in an efficient way.

The initial meeting was easy to follow with figures set out in a clear way so that I could see the savings. All of the equipment has arrived in good time. The online instructions for keeping my mobile number were easy to follow. When I queried something with customer support I got through to a real person who was polite and set my mind at rest immediately. My big switch over for my mobile and broadband should be next week and I’ve had an email and text message setting out what I need to do and when. I am really impressed so far.

Easy to use! Delivered on time!

I love FatFace! Online ordering is easy. The product descriptions are good. Delivery is quick!

Delivered promptly, packaged well, fabulous choice of product and a perfect fit

My parcel was delivered on time. The driver took great care with it even though it was very heavy and parking nearby was a problem. He deserves a medal, he was polite and unflappable! Thank you!

Beautiful food, well packaged and delivered on time. It was easy for me to prepare and it made the weekend very special for Mum who cannot get out to a restaurant.

My parcels were on time and the driver was polite

great colours, great fit, superset, speedy delivery, eco friendly packaging.

I’m writing this on behalf of my Mum. She was treated with great dignity and given time to make her choices. There was no pressure. The staff were really caring.

Kept informed about delivery, which was quick. The mattress has made a huge difference to me, I’m not aching when I wake up and I’m sleeping a better quality of sleep, even in the heatwave!

Quick service, lovely product. Ticks all the boxes, no plastic, made in the uk, good quality, environmentally aware!

Easy website to navigate. Products arrived quickly and was just as I ordered.

Never had a problem with any DPD deliveries. The people delivering are always polite and cheerful... even though my road is a real pain to turn their vans round in. Rory, in particular, is always very smiley!

The process was easy, everything was explained simply. The phone calls from Allay staff were always courteous, supportive and helpful. I really am very grateful, without Allay I would not have pursued the PPI claim.

The people at Truro branch were very helpful, very quick and very efficient. The fitters that they instructed to complete the work were also brilliant, no fuss, tidy, consultative and accommodating. The guy who came to take the rubbish away was similarly unobtrusive, polite and hard working. I needed this all doing very quickly so that I had a kitchen adapted to meet my Mum’s changing needs so that we could work together to maintain her independence. It does all of that. Thank you.