Bill Messinger

Very straightforward and simple booking process. Availability can be readily viewed on a calendar unlike some booking agents where one has to enter dates repeatedly only to be informed that " This property has no availability on our site" (during period entered) which is incredibly frustrating!!

I required a replacement mobile and o2 sim because my existing ones had become rather tired.
I used the search facility on their website to find what I wanted then followed through to checkout and duly purchased.
Shortly after I was informed "Your order has been paused because when we have attempted to process your order, the system has flagged that you already have an O2 account. Please can you provide your existing O2 mobile phone number that is in your name. If you don’t currently have a live O2 number, we will need the email address that is linked ..." to which I replied with the information requested - so they were well aware that I already had a contract with o2.
About 10 days later my new mobile and Sim arrived and I transferred my data and settings to the new handset. Problems arose when I attempted to transfer my old number to the new handset, a process I had undertaken numerous times in the 35 years I have been an o2 customer because the automated system refused my request. after numerous attempts I got locked out and was referred to a call centre in the far east. The agent told me that I now had two contracts and their system would not allow the numbers to be swapped, and if I terminated one of the contracts I would incur a cancellation charge. The agent's manager got involved and she said the same - not even slightly helpful and made no attempt to resolve the problem.
I then contacted Affordable Mobiles who were equally unhelpful and blamed me for "not clicking on the upgrade tab" of their website rather than following through from their Search box.
Having spent hours on the telephone talking to unhelpul, unsympathetic and inflexible customer services people I decided to cancel the contract and return everything for a refund which cost almost £15 in post & packing.
To be fair Affordable Mobiles did refund me promptly.
Having raised a complaint with o2 they reimbursed me with £20 but have since clawed more than half of it back by charging me £10.50 for a mobile contract that I never used.

I required a replacement mobile and o2 sim because my existing ones had become rather tired.
I used the search facility on their website to find what I wanted then followed through to checkout and duly purchased.
Shortly after I was informed "Your order has been paused because when we have attempted to process your order, the system has flagged that you already have an O2 account. Please can you provide your existing O2 mobile phone number that is in your name. If you don’t currently have a live O2 number, we will need the email address that is linked ..." to which I replied with the information requested - so they were well aware that I already had a contract with o2.
About 10 days later my new mobile and Sim arrived and I transferred my data and settings to the new handset. Problems arose when I attempted to transfer my old number to the new handset, a process I had undertaken numerous times in the 35 years I have been an o2 customer because the automated system refused my request. after numerous attempts I got locked out and was referred to a call centre in the far east. The agent told me that I now had two contracts and their system would not allow the numbers to be swapped, and if I terminated one of the contracts I would incur a cancellation charge. The agent's manager got involved and she said the same - not even slightly helpful and made no attempt to resolve the problem.
I then contacted Affordable Mobiles who were equally unhelpful and blamed me for "not clicking on the upgrade tab" of their website rather than following through from their Search box.
Having spent hours on the telephone talking to unhelpul, unsympathetic and inflexible customer services people I decided to cancel the contract and return everything for a refund which cost almost £15 in post & packing.
To be fair Affordable Mobiles did refund me promptly.
Having raised a complaint with o2 they reimbursed me with £20 but have since clawed more than half of it back by charging me £10.50 for a mobile contract that I never used.

Easy company to deal with and excellent customer service.
Following a very stressful experience with another company who got things wrong and were totally unhelpful in trying to resolve matters I cancelled my order and returned both the mobile and Sim for a refund.
So I then purchased from Laptops Direct who were the polar opposite to the other company. There was a slight hitch with the delivery address (I had moved house since my last purchase) but customer services lived up to their name by resolving the issue both speedily and efficiently - thank you.

Attempted to purchase a motor policy for my wife's car from Aviva through Confused.com. Unfortunately the translation between the two systems went wrong. Firstly the NCD indicated was incorrect also I was excluded from the policy as a named driver. I thought it would be relatively simple to engage with Aviva by online chat to remedy these errors but unfortunately I got the most obtuse, pedantic and unhelpful agent I have ever encountered. I decided to cancel the policy and go elsewhere which I now have!!

I ordered two tyres + tracking and made an appointment for fitting.
Two days later I left my car and went away for a coffee whilst the work was undertaken.
15 minutes later I received a call to say my tyres had not arrived.
Although everyone was apologetic my morning was wasted as I needed to return another day to get my tyres fitted.

For the second time recently the products I have ordered and paid for have been tagged by Amazon as "undeliverable". I have then needed to re-order and pay for the products a second time. Although Amazon suggest they will refund the amount paid for the undelivered products within two weeks in my experience this never happens and the customer is forced to contact them which is virtually impossible. Based on my recent experiences I am fast losing patience with Amazon because delivery can no longer be relied on and when it does go wrong they make it difficult to get refunded.

Inept and shambolic
Have spent several days being passed around from pillar to post whilst attempting to respond to National Grid rights issue - whatever I do leads up a blind alley. I was advised to apply online but when I did was told "Due to restrictions in place you are not able to apply online. Please contact the shareholder helpline if you would like to discuss this further".
I phoned the helpline but the agent on the helpline was absolutely clueless "I have had quite a few people with this problem suggest you speak to the registration department" to whom I had already spoken. I asked for my call to be transferred to the registration department but it seems they were too busy and my call, not for the first time, was cut off.
Because it took 5 days for Equiniti to send me a "Provisional Allotment Letter" I have probably run out of time to act on the rights issue so when the outcome is finalised I will pursue Equiniti for any financial loss I may have suffered as a consequence of their dire incompetence.
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Further to the response from Equiniti in which they alleged they wanted to discuss the issues I had raised, needless to say I have heard absolutely nothing since which only goes to prove they either don't care about customer dissatisfaction or they aren't capable of making a sensible response -
my advice is to avoid this bunch of clowns at all cost, for further evidence just look at the reviews posted here!!

Update to my review below:
I can only assume that Boots Hearingcare complaints department are overwhelmed with unhappy customers because a week after promising to "reach out" to me (whatever that is supposed to mean) about the poor service mentioned in my review I have received no further communication whatsover. Similarly the complaint I had already lodged through their customer services department has also been totally ignored.
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Everything started well: friendly professional service & after a thorough hearing check I was recommended hearing aids which were great. I was looking forward to the two week follow up appointment to fine tune my prescription but with only two days notice I was told my appointment was cancelled and the next available was in four weeks!!
So much for the excellent after care promised by Boots. I complained about this and threatened to return the aids and source some from a competitor but disappointingly Boots Hearingcare didn't seem too bothered if I did.
As a consequence of the poor customer service received I am reducing my rating from 4 to 1 stars and pending my next appointment (4 weeks late) I am having to adjust my £3,000 hearing aids by trial and error using the app. As a consequence I would not recommend Boots Hearingcare.

Easy to book an appointment and turned up on time.
I know that star shaped stone chips are difficult to hide but mine is still fairly obvious (from within the car) although very smooth on the outside, I have had screen repairs that are less obvious in the past.
The guys were friendly and courteous but when
I next drove the car it became bvious they had twiddled a few knobs because certain controls had been turned on, off or adjusted.

Every communication I have ever had with BT ends in tears a complaint or both - today was no exception with two hours of my life wasted with an online chat that probably cost BT more than the value of the issue we were discussing - absolutely pathetic customer service. I'm amazed that only 87% award them a one star review.

30th June 2023:
Terrible delivery service - 3 bulk bags of gravel ordered for delivery mid morning today. Three men hired in to spread it but 4 hours later there is still no sign of any gravel - will TP reimburse me for the wasted cost of hiring people to sit arou nd drinking tea for half the day?? What is worse I am a TP shareholder and based on my latest experience I would not recommend them to anyone - certainly I will never use them again.
Follow up 5th July 2023:
The bulk bags did eventually arrive on the due date albeit 4½ hours late. Whereas I didn't mind the odd foreign body contaminating the product e.g. pieces of brick, wood, tile, plastic, glass, tin cans, etc. I would have preferred there not to be quite so many rusty nails, screws and other small sharp pieces of rusty metal which are not the sort of things you want on a gravel drive. I can't believe this gravel was extracted from a quarry more likely a rubbish tip.
I now need to acquire a metal detector to find and extract the debris before I suffer the inevitable punctures 🤬

I made a purchase from Debenhams with 5 day delivery. Unfortunately the courier was Evri so needless to say it still hasn't arrived despite being promised it was variously: on its way, on the van and out for delivery.
The tracking information provided is totally useless as it is ambiguous, meaningless and out of date.
It is impossible to contact Evri to find out exactly what is going on and Debenhams simply repeat the tracking information Evri provide so clearly they couldn't care less either - little wonder Debenhams went bankrupt.
This is not the first time an order I have placed with Debenhams has failed to materialise and I will not be inclined to give them another chance especially whilst they still use Evri as their carrier.

Hitherto I have not had any serious issues with Evri but my latest experience has been diabolical.
I made a purchase from Debenhams with 5 day delivery but it still hasn't arrived despite being promised it was variously: on its way, on the van and out for delivery.
The tracking information provided is totally useless as it is ambiguous, meaningless and out of date.
It is impossible to contact them to find out exactly what is going on and Debenhams simply repeat the tracking information Evri have provided - clearly they couldn't care less either (no wonder they went bankrupt).
Like many others here I will no longer make purchase from those companies who use Evri as their courier.

I ordered some products with 48hour delivery by Royal Mail. After several days my delivery had still not materialised and on checking the ambiguous and meaningless tracking found that Royal Mail had lost the parcel. After six days I cancelled my order, ordered from another supplier and obtained a refund. I told the retailer that I would not be buying any more products from them whilst they used Royal Mail as their courier. Two days later my Royal Mail delivered my parcel which in the meantime had travelled all round the country. I returned it by hand (only 8 miles away) as I couldn't trust Royal Mail not to lose it again!!

I ordered two Craghoppers T-shirts through Debenhams but only one arrived. For some reason Craghoppers cancelled my order for the missing item - it remains in stock and available but now at a significantly higher price. When I raised the issue (through Debenhams) rather than reinstating my order they have initiated a refund.
This is all down to Craghoppers incompetence - Debenhams have been extremely helpful in pursuing my order.
I will be very wary of ordering Craghoppers products in future.

I bought four Bridgestone tyres on-line from Just Tyres. The price was very competitive and they were fitted with care at Daventry where I also had the wheel alignment adjusted. The work was completed at the appointed time and the staff were polite, friendly and courteous - I couldn't gave asked for better service👍🏻

Products are inexpensive and availability is usually good but postage is relatively expensive for small parts.

I hadn't been to DFS before and was very impressed managing to get exactly what I was looking for.
Lee, the store manager, was incredibly helpful and attentive.

Placed an order for £650 of garden furniture having been let down by another supplier (gardenstreet.co.uk) + an extra £12.50 for a specific delivery date and reserved the day off work.
By mid afternoon of the due date I had heard nothing so phoned Homebase customer services. It took over 45 minutes to speak to a representative, who was unable to tell me anything other than my delivery would not be made on the due day, although he did offer to refund the specified day delivery charge which they had failed to achieve!! Evidently he could only communicate with the warehouse by email.
Having needlessly lost a days earnings I was not very happy and asked to speak to his supervisor or manager and was placed on hold but after a few minutes was cut off!!
I then used the online contact form to complain and three days later I have still heard nothing.
Miraculously the furniture arrived totally unannounced the day after it was due.
My issue is about the very poor delivery and customer services the furniture itself is fine.