Steve

Contacted Paul after finding Mobile Mercedes Mechanic via a search. He was not able to visit due to being off on paternity but offered to help on the phone and quickly responded to many text messages - resulting in correctly identifying an AC pressure sensor fault and a failing battery.

He gave me some invaluable advice and introduced me to a local MB specialist for the repair I needed.

I would not hesitate to recommend him, and I certainly plan to use his services in future as I was hugely impressed by his MB knowledge and his approach in general.

I was happy with Smarty until they messed up a number transfer and I had to try and engage with customer service / tech teams. No voice contact, so all done on web chat/email.

They transferred a new number onto the wrong number on my account, deleting my existing telephone number which i've been using for 16 years. Then told me this was unrecoverable (a lie). They corrected that and spent a week getting that number back. Then said it was back on account (another lie). Im now another week in and apparently there is a problem with their system which means they cant reinstate any of the numbers they have deleted (many people affected), but they working on a fix. In the mean time - I don't have my number. Oh, and they also seem to have changed my account info, so I can't even complete my verification to speak to their support team. Their customer service won't tell me anything other than they appreciate my patience and they'll let me know when its fixed.

Every thing was fine with one number, I really regret trying to go to family/group account. PS. I very rarely bad reviews, but in Smarty's case I been motivated to make an exception.

Helpful knowledgable salesman. Good price. Fast delivery.

All good. Helpful driver

Happy Customer. Arrived on time and was as described. Minor issue with straps supplied, notified Segbo and replaced no questions asked. Happy Customer.

Just been told that the appoint I have been waiting for for 6 weeks isn't a priority and i'll have to wait another 2 weeks +.

So that 2 months to fix my problem - which in BGs eyes isnt serious - feel serious enough to me (cold). Poor attitude - doesnt matter how much your agent repeats their script and tells me you have to prioritise isnt acceptable. Also to be told - doesnt matter who i speak to at BG situation wont change.

Service gone down hill - will be cancelling.

Nothing wrong with the delivery/goods but was informed that the company had been hacked and my personal details including credit card had been stolen. Pretty vague/ambiguous information provided.