BARBARA JOYCE JOHNSON

Items were in stock. Served by the usual friendly team.

The Team were as friendly as ever but no stock of my chosen kibble (12kgs) again.

Quick and easy service

Quick and easy process. Offered the desired cover. Price was reasonable, albeit more than hoped.

Once I got to grips with the new user interface, buying my tickets was quick and easy. That said, the new U/I is not as ergonomically friendly as the old one and, more importantly, it did not offer me the option of an off-peak period return (with its flexibility of timing). Otherwise I would have scored 4 or 5.

Javan offered clear and comprehensive advice about the 'calming tablets' that we were purchasing for our two dogs.

OVO was willing to resolve the issue quickly and effectively. The call centre team member (Rosie) who dealt with the matter was friendly, courteous and efficient. The only reason I am not awarding a 5 is that if the OVO Portal software were better designed, the issue wouldn’t have arisen in the first place!

Whilst the team members were their usual friendly selves, the product choice of basic dog leads for larger dogs had.been markedly reduced, in favour of less substantial, fancy, pretty ones intended for smaller breeds. Fashion over substance!

Prompt delivery, despite being the peak Christmas period.

Clear print quality. Arrived very promptly, especially considering it was peak Christmas season.

Even at three score years and nine, insurance remains an absolute mystery to me! That is why I was so grateful to Event Insurance's Amy Wrigley, who simplified the whole process of me taking out an Event Cancellation Insurance Policy for a Reunion of former school pupils, each of whom will, next year, hit the Big 70 - aargh! Her clarification of the jargon, along with her explanation of the various options - each presented with courtesy and a sense of humour - made the process both smooth and painless. In the nicest possible way, I hope not to speak to her again, as I am confident the event will go off without a hitch. Very many thanks. B. Joyce Johnson

Well packed and prompt delivery by cheery courier.

A very cheery chappie delivered the dog food within the time window given. Our golden retriever was very happy!

Earlier than forecast by email, so great.

The usual friendly bunch in our local store.

Delivered in timeframe and gratefully received.

Easy conversion of voucher code for reduction on dog food. Dog and owner both happy.

Prompt and courteous replies (written in good English too!) to my initial phone damage report and all the way through the process. This made such a pleasant change for an insurance company!