I am vision impaired and cannot even set these up. It is not the fault of the hearing aids but I didn’t realise they would need so much setting up. Having read the reviews, it seems that it’s impossible to return and claim a refund. I will therefore have to accept that these have been a waste of time and money for me. BEWARE IF YOU ARE VISION IMPAIRED
Update; I have received numerous emails asking how the hearing aids are doing. I have sent THREE replies outlining my problem but my replies are just ignored. Having read other reviews, I am not surprised at the lack of response. I have lost a total of £220+ 22.3.26
Having read the reviews, I was careful at checkout but was still confused as to how many massagers I had ordered. I therefore sent them an email and they confirmed that I had ordered 2, which was my intention. However, 2 weeks later I have received nothing. Unfortunately they use EVRI to deliver (or not deliver). My parcel has been at the EVRI depot for 9 days - I have emailed ENSence and got a reply to “submit an attached form” but no form attached. EVRI have said my parcel has been “misplaced” and they would contact me within 2 days, that was 4 days ago. CAN SOMEONE HELP ME TO LOCATE MY PARCEL PLEASE
Update: my parcel is now “at the delivery depot” so should be delivered shortly - fingers crossed. Thank you for your reply but hopefully I will not need to contact your customer service 🫰🫰🫰
2nd Update: parcel received today thank you. Can’t wait to try them 18/03/26
17 mars 2026
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Svar från EMSense
Hello Mags,
Thank you for sharing your experience with us—we truly appreciate you taking the time to do so.
We understand how frustrating it can be when there’s confusion around an order and delays with delivery, especially when you’re eagerly waiting for your EMSense devices to arrive. Your patience throughout this process means a lot, and we’re grateful you reached out to both our team and the courier.
While delivery issues can occasionally happen, please know that our team is here to support you every step of the way and ensure everything gets sorted as smoothly as possible. If you haven’t already, we kindly encourage you to reach out to us again at customercare@tryemsense.com with your order details so we can take a closer look and assist you further.
I ordered 2 of the heated hair brushes - one for me and one for my friend - only to find that she had ordered similar brushes a couple of days earlier. I was able to cancel my order and have been promised a full refund. This process was very easy and instantaneous. Thank you Marie for your help on this occasion, which was very much appreciated
Just bought some craft card - excellent quality and reasonably priced. Only fault was that it came in “book” form and I had to slice the top off each page because it was sticky 7/3/26
When I try to order these hearing aids Norton says “suspicious link” and Safari says “Address is invalid” I have tried from Facebook and through your website. This is making me think that you are not a genuine company. I would love to be proved wrong as I am really interested in trying these hearing aids UPDATE Thank you for your reply. I was actually clicking on your link in Facebook. I appreciate your comments on Norton. You say I should have communicated with your team but the problem was that I COULDN’T GET IN TOUCH This was the only way I could get in touch. Sorry about the one star but I couldn’t give any more as I don’t have the product and didn’t know how else to rate it. Before I try to order can you tell me if you supply aids with Bluetooth connectivity please 2nd UPDATE Thank you for your advice about the rating -,done., I listen to my music a lot and therefore need Bluetooth. Thank you for your patience in this matter and I look forward to ordering Bluetooth aids from you sometime in the future
27 februari 2026
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Svar från HearWell
Updated/second response:
Dear Mags,
Thank you for your update, and we completely understand. If the Facebook link was not working correctly, we can see how that would have been frustrating, and we appreciate you explaining the situation.
We are glad we could help clarify the Norton and Safari issues, and we are pleased you were able to find us here.
Regarding Trustpilot's rating system, just so you are aware: 1 star represents a "bad" experience, whereas 3 stars represents a neutral one. Since you have not yet tried our product, a neutral rating might more accurately reflect where things stand at this point.
Alternatively, you can already rate this first communication you now have with us and reflect that in the stars.
Of course, that is entirely your choice, and we hope that once you have tried our hearing aids, your experience will speak for itself.
To answer your question: our current HearWell Comfort model does not include Bluetooth connectivity. They are designed to be as simple and straightforward as possible, with three listening mode, adjustable volume modes (1-5), with auto-adjusted AI technology and a compact charging case.
Many of our customers actually prefer this as it keeps things uncomplicated and easy to use day to day.
You are very welcome to give them a try, and if you have any other questions before ordering, our team is here for you at support@gethearwell.co.uk.
Warm regards, Leila HearWell Customer Care
Original response: Dear Mags,
Thank you for your review. Norton is known for being particularly strict and often flags websites that are perfectly safe, sometimes even the more known website can be flagged.
This is not unique to us and happens across many legitimate websites. If you see this message in Norton, you can simply click "proceed to website" and you will be taken through without any issues.
Once you are on our website, you will see over 2,000 verified customer reviews on our home page alone from people across the UK who have purchased and are using our hearing aids every day.
Regarding Safari, it sounds like the web address may not have been entered correctly. Our website address is https://gethearwell.co.uk — if you type that directly into your browser, it will take you straight there.
We do understand the caution, especially when purchasing online. However, we would ask you to consider that posting a 1-star review without ever having purchased from us, spoken to our team, or tried our product, based solely on a browser security setting on your own device, has a real impact on a small British company that has helped over 20,000 people to hear better.
You are more than welcome to give it a try, and if you have any questions at all before or after ordering, our team is right here and ready to help at support@gethearwell.co.uk.
We just hope that when you do, you consider updating your review to reflect your actual experience with us.
These smell lovely. Don’t need batteries and switch off after 3 hours. What more could you ask for - oh price, buy 10 get 10 free!!! Very pleased I bought these.
14 januari 2026
Svar från Nikura
Hello Mags, Thank you so much for your lovely review. We’re so pleased to hear you’re enjoying the fragrances and the convenience of the timer and battery-free design. It’s great to know the offer made it even better value for you too! We really appreciate your support and are glad you’re happy with your purchase. Wishing you a lovely weekend. 💜
I recently bought two t-shirts as Christmas gifts. Excellent service, price and quality. I have no hesitation in recommending this company - excellent.
I have bought a number of items from this company and in general I have been satisfied with the products. I once had a problem with an item but it took a few weeks to get a replacement part. You can usually buy the same items at a much reduced price if you search the internet.
I ordered 2 of the “surprise boxes” which were certainly a surprise!! They were shown with chocolates in but only arrived as miscellaneous bits of red cards - no instructions and no chocolates. Considering each one was £8.99 reduced from £25.99, these were VERY EXPENSIVE EMPTY BOXES which I can’t even assemble and which have gone in the bin!!
12 december 2025
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Svar från Sunny Bee
Dear customer, thank you very much for sharing your feedback with us. We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@sunny-bee.com, and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight. We apologize again for any inconvenience caused and thank you for your trust and patience.
My recent parcel was delivered just a couple of days late, which was ok on this occasion. In the past when my parcel has come through Evri, via Parcel2go it has been a total nightmare!
I buy in the shop and the staff are very helpful. They can look up my previous purchases to make sure I am buying the correct product . I am confident that the products are genuine and of good quality. The stores I visited recently were Washington and Newcastle.
25 november 2025
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Svar från Holland & Barrett
Hey there Mags,
Thanks so much for getting back to us and confirming which stores you visited.
We'll be sure to pass your lovely feedback onto the Washington and Newcastle store teams for you.
I have ordered a washer-dryer from Currys which is being delivered and installed tomorrow. I had an excellent experience with customer service when I needed to change the colour. I have bought from this company on numerous occasions and have always been very satisfied with their prices and service. In fact, this product was £120 cheaper than other suppliers!!!!!! Thank you Currys
I bought a grounding sheet hoping to improve my wellbeing. This has done absolutely nothing for me - not even improved my sleep- I therefore contacted them and asked for a refund under their guarantee. Their return policy says it must be returned in new, unused condition with original tags and in original packaging. If this is the case, how would you know if it works or not! I have already paid almost £100 and I’m not prepared to pay another £50 to return an item that doesn’t work and then to probably find out that they won’t give me a refund for one reason or another. DO NOT BUY FROM THIS COMPANY. UPDATE: Just received ANOTHER generic reply outlining their return policy - unbelievable !!!!
19 september 2025
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Svar från Truegrounding
Hi Mags,
We’re really sorry to hear about your experience and completely understand your frustration. Please reach out to us directly at support@truegrounding.co with your order details, and our team will make sure this is resolved for you. We never want a customer to feel let down, and we’ll do our best to find a solution that works for you.
Thank you for bringing this to our attention, and again, apologies for the inconvenience caused.
A few of my friends have recommended Tesco Mobile, so when my existing supplier doubled my monthly payment I decided to give Tesco a try, and I’m very pleased I did. Excellent service from Ashley in the Gateshead store. Price and plan details were very acceptable and I’m looking forward to a very long relationship with Tesco Mobile. A very satisfied customer.
I bought foot sleeves in the L size but found them too tight. Onecompress sent me a larger size without hesitation at no extra cost. Unfortunately the larger size was not suitable for me either. Customer Service has refunded me 50% of my original purchase price, even though they have already replaced them. I cannot believe how understanding and helpful Customer Service has been . I recommend this company 150% . One of the best companies I have ever dealt with. Thank you so much Onecompress!
16 augusti 2025
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Svar från Onecompress
Thank you so much for your incredibly kind words — your appreciation means the world to us!
We’re sorry the sleeves ultimately didn’t work out for you fit-wise, but we’re very happy to hear our customer service team was able to make the process smooth and that you felt cared for along the way. Your recommendation truly humbles us, and we’re grateful to have had the opportunity to help.
Thank you for giving us a try and for being such a wonderful customer!
– The One Compress Team #CustomerCare #HighlyRecommended #Onecompress
WARNING - I recently bought a Revitive Circulation Booster. All the advertising info said they appreciated this was not suitable for everyone, therefore there was a 90 day money back guarantee. This product was not suitable for me, but trying to get a refund under the 90 day guarantee was a nightmare! I sent numerous emails, most of which were ignored, and just as I was about to take the matter up with PayPal, I did receive my refund which was confirmed to me by PayPal. I am therefore unable to say that I had a good experience with this company.
28 maj 2025
Svar från Revitive
Hello Mags, thank you for your review.
Thank you for sharing your experience. We sincerely apologize for the difficulties you faced during your refund process—this is certainly not the service standard we aim to provide.
We appreciate your feedback and will use it to improve our communication and customer support. We’re glad your refund was ultimately resolved, and we hope you’ll consider reaching out to us directly in the future if you need assistance. (sent via mail)
Service was very good. Quick delivery and after-sales contact. Unfortunately, I suffered terrible side effects from the Magnesium tablets I ordered which, to be fair, was not their fault. But this has put me off buying medication on line.
9 juni 2025
Svar från Nutrition Geeks
Hi Mags,
We appreciate your feedback and are glad the service and delivery met your expectations. We're sorry to hear you experienced side effects from the magnesium tablets. Thank you for acknowledging it wasn't due to any fault of ours.
