Asif Baakza

Dear Asif,

Thank you for leaving us a 4* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team!

Kind regards,
Data Energy

Hi Asif,

I’m really sorry to hear that you’re being offered deals with lower speeds at higher prices compared to what you’ve found. We understand how frustrating this must be for you.

We’d be more than happy to investigate this matter further to understand why you’re receiving these emails and why those specific speeds are being presented to you.

Please don’t hesitate to reach out to us at customerservices@uswitch.com, and we’ll look into it right away.

Customer Operations Team

Hello Asif,

Thank you for sharing your feedback with us.

We understand how frustrating your experience at our store must have been. Providing excellent customer service is our top priority, and we're disappointed to hear that we fell short of your expectations.

Please contact us directly with the time and date of your visit, further details of your experience, and the best contact number or email address to reach you, quoting this reference number.

For the quickest and easiest way to get in touch, please visit our contact us page and use the webform. Alternatively, you can expand the 'Further help' widgets on the contact us page for department-specific contact numbers. You can also reach us via our social media channels on Facebook https://spr.ly/62049Fp99D, X @BootsHelp, and Instagram @bootsuk.

Thank you for bringing this to our attention. We hope to regain your trust.

Kind regards,
Boots Customer Care

Hi Asif,

Thank you for taking the time to leave us a review and we're sorry you felt the premium was unfair.

Oasis has different products depending on the channel with which a customer purchases from, which is why you would of seen a difference in premium in relation to the comparison website.

I note your first policy was purchased in 2022, renewed in 2023 to a higher level product via our direct website, however you have now purchased a different product via a comparison website which will explain the difference in premium as the products are not the same. Naturally Oasis will offer different pricing depending on the product and it's associated benefits.

We do have the ability to offer a renewal discount code for the same policy you'd have purchased in 2023, however do not have the ability to do the same on the product you've now purchased via the comparison website.

Our customer service team would be happy to help with the like for like comparison across our products to ensure you receive the product which best suits your needs, via travel.sales@oasis-insurance.co.uk or by calling 0330 041 8147.

Many thanks,
Oasis Insurance

Thank you for your feedback.

Thanks for leaving a review and we apologise for any inconvenience caused.

As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc.

However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided.

If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm.

Many Thanks,
Josh

Hello Asif,

Thanks for your review. We're sorry to hear about your comments. Apologies for not being able to reach us lately, we understand your frustration. We have been facing high volumes of calls and messages at the moment. We are currently looking at new and innovative ways to make the waiting times and quicker for customers. We'd like to put things right for you. A callback has been arranged for 5 PM-6:30 PM today (You did not receive a callback today, they will be calling tomorrow instead). Please expect a call from us!

Thank you and have a blessed day!

Kind regards,
Team OTM.

Hello Asif,

Outfox the Market would like to give our thanks for posting a 5* review.
We're so glad to hear that Nadeem was of great assistance to you! :)

Kind regards,
Team OTM.

Hi Asif,

Thank you for posting a 5* review.

We're glad to hear that Nadeem was of great assistance to you!

Kind regards,

Team OTM

Dear Asif,

Thanks so much for leaving your feedback, it's very much appreciated!

Don't hesitate to get in contact with us if there's anything we can help you with in future.

Kind regards,

Sophie
Surewise.com

Dear Asif,

Thanks so much for leaving us a review.

I do apologise for any confusion caused here, it looks as though you upgraded to a higher level of cover upon renewal so this would be where the difference in price has come from. Apologies if this was not clear through the renewal process, we're constantly assessing our process' to make it as user friendly as possible, so thank you for providing your feedback on this process - we’ll be sure to pass it on!

If there's anything we can help with in future please feel free to contact us.

Kind regards,

Sophie
Surewise.com

Dear Asif Baakza
Thank you for your review and also for your comment on postage.
We are continually discussing carriage costs with our delivery partners and trying to strike the correct balance between cost and quality of service.
To explain how we arrived at our current delivery price structure; we provide a delivery service with tracking included because we feel this is essential to give our customers peace of mind that their purchases can be monitored from point of despatch until delivery. In the case of medicines we also have a professional obligation from the GPhC to take firm steps to ensure medication reaches the intended recipient. We have never offered the cheaper, untracked delivery options for these reasons. We do subsidise our postage and packing to be competitive because we appreciate you have many choices of supplier and we regularly check our competitors, as a result of these checks our charges for carriage are less than the daily total cost charged to us.
While I have always had the support of our management in incurring this loss, I also have to take care that postage and packing does not lose us too much money as that would have an impact on our offering of low retail prices.
We are proud to be a UK based company and we fully pay UK taxes but that does mean we do not have the ability that some offshore based companies have of setting lower taxes against operating costs such as postage. I hope you have found my explanation helpful and appropriate but If you have any further queries I will be most happy to assist,
Kind Regards,
Allan