Running any company is hard but running one where nothing is joined up is impossible. The ticket desk staff are separate to the gate staff, to the platform staff. This means no one has any answer for customer queries. The plastic keycard is run by another supplier. It rarely works, of course no one can help me. They all routinely tell me “it’s not my problem”. Well south eastern it’s not my problem either. I’m the customer you’re meant to help me not blame me, shout at me, shrug your shoulders at me or tell me there’s nothing you can do. As a customer I’m not only subject to poor service, eye watering high prices but outright rudeness. There’s no one to complain to or find help from, in person or online they just say “not my problem” this is unacceptable. Tonbridge station gate and ticket office staff are consistently the most problematic and self congratulatory with their unwillingness to help. Who can help sort this out its clearly not south eastern?